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Zagg Customer FAQ

Top Answers & How-to Guides

What is Zagg's Phone Number?

The question we are asked most often is about how to talk to Zagg customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Zagg products compatible with all device models?

Zagg products, including their range of screen protectors and accessories, are specifically designed to be compatible with various To ensure the best fit and protection for a particular device, it is advisable for customers to review the product specifications and compatibility information available on the Zagg website. This will provide clarity on which Zagg products are designed for specific devices. Customers should also keep in mind that as new devices are released, Zagg often updates its product offerings to include compatible options. Therefore, it is always a good idea to check the current web page for the latest compatibility information and product listings, ensuring an informed purchase decision....
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Recent Zagg Customer Questions

why is the entire row of keys on my rugged bluetooth keyboard not working

There could be a few reasons why a row of keys on your Zagg rugged Bluetooth keyboard isn't working. It could be due to a connectivity issue where the Bluetooth signal is being disrupted. Try unpairing and pairing the device again. If that doesn't solve the problem, it may be a hardware issue, possibly dust or debris under the keys. Try gently cleaning the keys with a can of compressed air. Also, ensure that the keyboard is sufficiently charged. If none of this works, the problem may be more serious which might require technical assistance.
Asked May 29, 2024 12:25 AM

not received replacement screen protector

We're sorry to hear that you haven't received your replacement screen protector. There could be a delay due to shipping, but if it's been a longer duration than expected, it may be best to review the status of your claim. If you've already submitted a warranty claim and it's been approved by Zagg, check your email for any updates or shipping details. If you believe there's an issue, or haven't heard anything regarding your claim, it would be a good idea to contact Zagg's customer service directly for assistance. They are equipped to help resolve the issue swiftly.
Asked Apr 15, 2024 11:18 PM

how do I get a replacement charger for a halo 4 in 1 wireless mat

To get a replacement charger for your Zagg Halo 4-in-1 wireless charging mat, we'd recommend visiting the Zagg website or a certified Zagg retailer. Unfortunately, Zagg does not sell individual chargers for this product directly online; however, they can provide assistance if your product is under warranty. If not, you can also look for a third-party charger that matches the power specifications of your charging mat. Always ensure the charger you replace is compatible to not harm your device.
Asked Apr 15, 2024 5:26 AM

Help me with my Zagg customer service issue

Returns and Refunds

How Do I Get a Refund from Zagg.com?

If you aren't satisfied with your ZAGG purchase, you can get a refund, as ZAGG has a no-questions-asked return and refund policy. If...

How Do I Return an Item to Zagg?

Zagg.com offers a return policy for purchases within 30 or 60 days, depending on warranty issues. For warranty issues, customers can...

What is your return policy for products purchased from a third-party retailer?

Zagg has specific policies in place regarding returns for products purchased from third-party retailers. Generally, when a customer It is important to note that Zagg’s warranty does apply to products purchased from authorized retailers, but the return process may differ. Customers should also keep in mind that proof of purchase is typically required for any return or exchange. This could include a receipt or an order confirmation. Zagg recommends that customers contact the retailer directly to initiate a return or inquire about warranty claims. For purchases made directly through Zagg's own website, Zagg has its own structured return policy, which provides a clearer process for returns and exchanges. Customers interested in learning more about this policy and any specific details regarding authorized retailers may find it useful to visit Zagg's current website where they can find up-to-date information, including contact details for any additional inquiries....

Product Feedback and Discounts

How Do I Give Feedback About My Experience to Zagg?

If you have feedback (positive or negative) on a recent experience with Zagg or about a Zagg product's performance, you can submit...

Do you offer any discounts or promotions for Zagg products?

Zagg often provides various discounts and promotions on their products throughout the year. These can include seasonal sales, holiday...

Product Compatibility and Warranty

What is the warranty period for Zagg products?

The warranty period for Zagg products typically varies based on the specific product category. Generally, Zagg offers a limited lifetime...

Are Zagg products compatible with all device models?

Zagg products, including their range of screen protectors and accessories, are specifically designed to be compatible with various To ensure the best fit and protection for a particular device, it is advisable for customers to review the product specifications and compatibility information available on the Zagg website. This will provide clarity on which Zagg products are designed for specific devices. Customers should also keep in mind that as new devices are released, Zagg often updates its product offerings to include compatible options. Therefore, it is always a good idea to check the current web page for the latest compatibility information and product listings, ensuring an informed purchase decision....

Order Information

Can I cancel or modify my order after it has been placed?

Once an order has been placed with Zagg, there may be limited options for cancellation or modification. Typically, Zagg processes orders...

How long will it take to receive my order?

The delivery time for orders placed with Zagg can vary based on several factors, including the shipping method selected and the destination...

Can I track the status of my order?

Yes, Zagg provides customers with the ability to track the status of their orders. Once an order is placed, customers typically receive...

Shipping and Payment

Do you offer international shipping?

Zagg products are indeed available for international shipping in many locations. The availability of international shipping may vary...

What payment methods are accepted on Zagg.com?

Zagg accepts a variety of payment methods on its website, ensuring that customers have flexibility when making their purchases. Major...
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