In a nutshell: If you encounter an issue with an order from Walmart.com, act promptly to resolve it, as there may be a time limit for reporting problems. Start by visiting the Walmart website and accessing the menu in the upper-left corner. Navigate to the "Help" section, then go to the "Your Order" area to
If you ordered from Walmart.com and experienced an issue, it's important to act quickly to rectify the situation. There may be a certain amount of time during which you have to contact the company and report the problem. The following details can help you determine how to get help from Walmart with your specific situation.
Visit the Walmart website.
Locate the menu on the Walmart website. You'll find it in the upper-left corner of the website, depicted by three white horizontal lines.
Click on the three white horizontal lines in the upper-left corner of the website. This expands the Walmart menu.
Locate the "Help" line in the Walmart menu. It's below "Account" and above "Lists."
Click on the "Help" menu. This will take you to the Walmart Help Center.
Scroll down until you find the "Your Order" section. It's right below the horizontal search bar.
Click on the down-pointing arrow to the right of "Your Order." Doing so expands the menu.
Browse the menu to find your particular situation. There are several topics that may apply, including "missing items," "delayed orders," and "canceled orders."
Click on the link that pertains to your specific situation. Doing so will take you to a page of the same name. For example, if you click on the "Missing Items" link, it will take you to a page that says "Missing Items" at the top.
Read the page pertaining to your issue. If you still need assistance, please proceed to Step 11.
If you still need assistance, it's ideal to contact Walmart customer support. Have your personal details available, such as the email address you used to register for your account, in case they ask you to verify your identity.
Explain to the representative what exactly the problem is with your order, and be as specific as possible. For example, if you're missing items, let the representative know your order number and what exactly you didn't receive.
Jot notes during the phone call with the Walmart representative. Write their name, the details about when you called, and what the result of the phone call was. For example, write down if you have to return any items or when your missing items are expected to arrive.
Reach out to Walmart as soon as you realize there's a problem with your order. There may only be a limited time to address the situation with the company.
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