In a nutshell: If you've forgotten your WOW! account username or password, start by visiting the WOW! website. Locate the "Support" section and click on the "Help Center" link. From there, navigate to the "Account & Billing" section and expand the
It can be frustrating when you can't remember your username and password, including for your WOW! account. You can typically recover both through the WOW! website, but if you need assistance, a customer service representative is a phone call away. The following can help you start the process of recovering your username or password.
Visit the WOW! website.
Find the support line on the WOW! homepage. It's almost all the way down in black lettering against a white background. It has a down-pointing arrow to its right.
Click on the down-pointing arrow to the right of "Support." This will cause the sub-menu to expand and the arrow to point up.
Locate the "Help Center" link under the "Support" menu. It's below "Contact Us" and above "Channel Lineups."
Click on the "Help Center" link. Doing so will take you to the WOW! help page that says "Hello, what can we help you with?" at the top.
Scroll down until you find the "Account & Billing" box.
Click on the "See All Topics >" link in the "Account & Billing" box. Doing so will take you to the "Account & Billing Help" page.
Scroll down until you find the "Account Management" line. It has a "+" to its right.
Click on the "+" to the right of "Account Management." Doing so will cause the "+" to turn into a "−" and expand the sub-menu.
Browse the sub-menu until you find the link that pertains to your situation. Since you want to recover your WOW! username or password, look for the link that says "How do I manage my account online, including my account number, login email, contact email and password?"
Click on the "How do I manage my account online, including my account number, login email, contact email and password?" link. This will take you to a page of the same name.
Read the "How do I manage my account online, including my account number, login email, contact email and password?" page.
Follow the instructions on the "How do I manage my account online, including my account number, login email, contact email and password?" page. If you can't recover your username or password, please move on to Step 14.
If you couldn't recover your WOW! username or password, it's a good idea to contact WOW! customer support. They can assist you with the process and help you regain control of your account.
Reach out to WOW! customer service as soon as possible if you need to recover your password or username. Doing so can help you regain control over your account promptly.
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