Vietnam Airlines Customer FAQ

Vietnam Airlines has specific baggage policies that vary based on the ticket class, travel route, and whether the flight is domestic For carry-on baggage, passengers are generally permitted to bring one piece on board, with a weight limit of seven to ten kilograms, depending on the class of service. The dimensions for carry-on baggage are also restricted, typically around fifty-six centimeters in height, thirty-six centimeters in width, and twenty-three centimeters in depth. It is advisable for passengers to check their specific flight details on the Vietnam Airlines website, as restrictions can vary according to routes and specific fare types. Additionally, there may be allowances for special items, such as musical instruments or sports equipment. Always reviewing the most recent guidelines ensures compliance with the airline's policies for a smooth travel experience....

Vietnam Airlines does allow the transportation of pets on board, but there are specific guidelines that must be followed. Passengers It is important to note that only a limited number of pets are permitted in the cabin on each flight, so it is advisable to reserve space for your pet in advance. Furthermore, Vietnam Airlines requires that all pets be transported in an appropriate, well-ventilated, and secure pet carrier. Before traveling, it is a good idea to check the specific rules related to pet transport as they may vary, particularly for international flights. For more accurate and detailed information, travelers should visit the relevant section of the Vietnam Airlines website, where they can find the most current guidelines, including any necessary documentation and health requirements for traveling with pets....

Vietnam Airlines allows passengers to make changes to their bookings, but the specific policies and procedures will depend on the type Passengers can manage their bookings through the Vietnam Airlines website, where they may find an option to "Manage Booking." By entering the required details such as the booking reference and passenger name, travelers can view their reservations and initiate any desired changes. If additional assistance is required during the process, relevant resources such as customer service information and FAQs are typically available on their official website. Therefore, for the most accurate and up-to-date information regarding your specific booking, it would be beneficial to refer to the Vietnam Airlines website directly....

Vietnam Airlines has specific policies in place regarding the cancellation of flights, which can vary depending on the type of ticket When initiating a cancellation, it is important for passengers to consider the time frame. Cancelling a ticket within a certain period before the scheduled departure may result in a refund or credit, while cancellations made closer to flight time could lead to higher fees or no refund at all. It is advisable for travelers to check the specific terms and conditions provided at the time of booking or consult the website of Vietnam Airlines for precise information regarding cancellation fees, refund policies, and any applicable deadlines. If a passenger is looking for detailed guidance on their particular situation, the official website is a resourceful place to find current and accurate information regarding cancellations....

Vietnam Airlines accepts a variety of payment methods to cater to the needs of its passengers. Customers can typically pay for their For those traveling within Vietnam, cash payment at ticket offices may also be an option. It is always advisable to check the current web page for the most up-to-date information regarding accepted payment methods, as offerings can change. Overall, Vietnam Airlines strives to provide convenient payment solutions for its customers....

Vietnam Airlines frequently offers various discounts and promotions to enhance the travel experience for its customers. These promotions Furthermore, subscribers to the airline's newsletter may receive exclusive offers and updates directly to their email, allowing them to take advantage of deals as soon as they become available. It is also worth noting that promotions may vary based on travel seasons, special occasions, and events, so frequent travelers may benefit from signing up for the airline's loyalty program to enjoy additional perks and discounts. Ultimately, for the most accurate and timely information regarding discounts and promotions, one should refer to the official Vietnam Airlines website, where the latest offers and terms are clearly outlined....

Whether a visa is required to travel with Vietnam Airlines depends on the nationality of the traveler and the purpose of the visit For many travelers from certain countries, there are visa exemptions for short stays, typically ranging from fifteen to ninety days. Travelers from these countries may enter Vietnam without a visa as long as they meet the requirements. However, for those coming from countries without a visa exemption agreement with Vietnam, obtaining a visa is generally necessary before travel. Vietnam Airlines provides information regarding visa requirements on their website, where travelers can find specific details based on their nationality and travel plans. It is advisable to check the latest information on the official page regarding entry requirements and visa regulations, as these may change over time. Additionally, travelers should ensure that their passport is valid for at least six months beyond the intended date of entry into Vietnam....

Vietnam Airlines does provide the option for passengers to select their seats in advance during the booking process or afterward through...

Vietnam Airlines offers a comprehensive range of in-flight services designed to ensure a comfortable and enjoyable travel experience In the Economy Class, passengers receive complimentary meals and beverages that are professionally prepared, offering a taste of Vietnamese cuisine alongside international options. In-flight entertainment is available, featuring a selection of movies, television shows, and music, allowing travelers to enjoy their preferred content during the flight. The airline also provides personal screens, making it easy for passengers to access the entertainment system. For those who choose the Premium Economy Class, services are enhanced further. Premium Economy passengers enjoy wider seats with extra legroom, elevated meal service, and a dedicated check-in counter. Additionally, the in-flight entertainment selections are extended, providing access to upgraded content for a more enjoyable flight experience. In Business Class, travelers are treated to a heightened level of luxury. This includes lie-flat seats that offer superior comfort, gourmet dining options created by renowned chefs, and access to exclusive lounges at various airports. The in-flight entertainment system is upgraded, giving passengers an extensive range of options to choose from. Throughout the entire flight, Vietnam Airlines prioritizes customer service, with attentive cabin crew ready to assist with any needs. For those who wish to know more about specific in-flight offerings, it may be helpful to visit the airlines' official website, where up-to-date information can be found regarding in-flight services for different routes and classes....

Vietnam Airlines provides a variety of in-flight entertainment options designed to enhance the travel experience for its passengers. In addition to visual and audio entertainment, Vietnam Airlines offers a range of music options. Passengers can listen to playlists featuring different styles, including contemporary hits, traditional Vietnamese music, and other international selections. Furthermore, for those who enjoy gaming, there are interactive games available that passengers can play during their journey. The in-flight entertainment system is accessible through individual seat screens on most aircraft, and passengers can navigate through the available options using user-friendly interfaces. On certain flights, especially those that are longer, the selection may be even more extensive. For the most current and detailed information about in-flight entertainment options, it is advisable to visit the official Vietnam Airlines website. There, travelers can explore the latest updates and any specific offerings related to their flight....

Yes, travelers can earn frequent flyer miles with Vietnam Airlines. The airline has a loyalty program called Lotusmiles, which rewards In addition to flights with Vietnam Airlines, members can also earn miles when flying with partner airlines, as well as through affiliated hotels and car rental services. To maximize the benefits, it is advisable to join the Lotusmiles program before traveling, ensuring that all eligible flights and activities contribute to mile accumulation. For more detailed information about the program, including how to sign up and track accrued miles, it is beneficial to consult the official Vietnam Airlines website....

When a passenger is faced with the unfortunate situation of lost luggage while traveling, Vietnam Airlines has established a clear Once the report is filed, the airline will provide a Property Irregularity Report, which will contain a reference number that can be used for tracking the status of the missing luggage. Passengers should keep a close eye on the communication from Vietnam Airlines regarding their luggage status, as updates may be provided via email or through the airline’s website. If the luggage is not found within a specific timeframe, passengers may be eligible to submit a formal claim for compensation. The specifics regarding compensation, including any forms that need to be completed and documentation required, can be found on the Vietnam Airlines website. Here, the passenger will also find additional guidance related to lost luggage claims, potentially including contact information for further assistance. Overall, prompt action and attention to documentation are key in resolving lost luggage issues efficiently....

To check the status of a flight with Vietnam Airlines, passengers can utilize several options to obtain real-time information. The For those who prefer more immediate updates, it is often possible to follow flight statuses through various flight tracking websites and applications that aggregate information from multiple airlines. Passengers are encouraged to remain informed about their flight by checking these resources closer to their departure times, as schedules may occasionally change due to various factors. For the most accurate and up-to-date information, visiting the airline's official website is a useful step....