How Can I Add People to My Verizon FiOS Account

In a nutshell: To manage your Verizon Fios account, register it with My Verizon to make changes and add up to 9 sub-users, each with individual access to Fios TV and Video on Demand. Log in using your user ID or mobile number; if forgotten, follow

Sep 25, 2025

Introduction

Do you have a Verizon Fios account? You need to register it with My Verizon so you can make changes to your account. As a Verizon Fios account holder, you can add up to 9 additional users to your account and assign them their own usernames and passwords. Once they're added, these users can watch Fios TV on the app and the internet. You can also give access to your Video on Demand. Account holders can also see the activities of their sub-accounts. Planning to add more people? Read this article for the step-by-step instructions.

Log in To Your Verizon Fios Account

To sign in to your account, enter your user ID or mobile number and tap Continue. If you forgot your login credentials, just tap on Forgot User ID and Password and follow the on-screen instructions to reset your password.

If you also have a Verizon mobile account, you can manage both your Fios and mobile on My Verizon. You can also have a single ID for both your Fios and mobile accounts.

Tap Account and then Account Settings

Go To Your Profile

You need to scroll to Sub Accounts and tap Add Sub Account. Follow the on-screen instructions to add new users to your Verizon Fios account successfully. Once they're added, these users now have access to a wide array of content from Fios. They can view content on their mobile phones, laptops, Fios TV set-top boxes, and even DVRs. Sub account users can also order pay-per-view programs and video on demand from Fios, and you'll be able to see their activities.

To manage additional users, simply tap Edit to make changes.

Note that besides having the ability to add up to 9 users to your Verizon Fios account, you can also transfer ownership of your Fios account to someone else. To do this, you will have to call Verizon Fios directly. It's also important that both you and the new account holder contact Fios together. Both of you must be on the phone until the ownership transfer is completed. After the transfer, all bills will be transferred to the new owner, and current charges will be paid by the previous account holder. Both owners must also agree to these terms before Verizon finalizes the transfer of ownership.

Conclusion

Were you able to add new users to your Verizon Fios account? If you are still having problems, do not hesitate to get in touch with Customer Support for further assistance. Fios account holders who want to transfer ownership of their accounts can still keep their Verizon.net email accounts, and also have the option to keep their Broadband Essentials and other services, or opt to disconnect them instead. For the new holder, do not cancel a bundled service if you have a term agreement, or you will pay a fee. Still have questions? Contact Support today.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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