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Unitil Corporation Customer FAQ

Top Answers & How-to Guides

What is Unitil Corporation's Phone Number?

The question we are asked most often is about how to talk to Unitil Corporation customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there an online portal to manage my Unitil account?

Yes, Unitil Corporation offers an online portal for customers to manage their accounts. This user-friendly web portal allows customers...

Are there energy-saving tips I can follow?

Unitil Corporation offers various energy-saving tips that can help customers reduce their energy consumption and lower utility bills. Another effective measure is to improve insulation in your home. Ensuring that windows and doors are sealed properly can prevent drafts, which allows heating and cooling systems to operate more efficiently. Additionally, using programmable thermostats can help optimize energy usage by adjusting temperatures based on your schedule, thereby saving energy when you are not home. Also, consider running appliances during off-peak hours when electricity costs are lower. Regular maintenance of heating and cooling systems ensures they function efficiently. For further information, resources, and additional tips, customers may want to check Unitil's website, where they can find valuable insights into energy conservation practices....
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Reporting Outages

How do I report a power outage?

To report a power outage to Unitil Corporation, it is generally recommended to follow their established reporting protocols. Customers When reporting a power outage, it is important to provide specific information such as the address of the affected property, the nature of the outage, and any relevant details that could assist in the restoration process. This information helps to ensure a prompt response from the utility team. Additionally, Unitil may have systems in place to automatically monitor outages, but customer reports can enhance their ability to identify and respond to issues. For the most accurate and updated contact information, as well as detailed instructions on how to report an outage, it is beneficial to visit the current Unitil web page. This can provide you with helpful resources and guidance tailored to your specific situation....

What should I do if I smell gas?

If you smell gas, it is essential to take immediate action to ensure your safety and the safety of others. First and foremost, do not Once you are at a safe distance from the suspected gas leak, you should call emergency services or your local gas utility to report the smell of gas. It is advisable to wait for professionals to arrive before re-entering the building. It is also a good practice to have an evacuation plan for your household, ensuring that everyone is aware of what to do in case of emergencies. You may want to familiarize yourself with gas safety information which can be found on the Unitil website, as they often provide guidance related to gas leaks and what precautions to take. Always prioritize safety and treat any gas smell as a serious situation....

Service Management

What services does Unitil Corporation provide?

Unitil Corporation is a utility company that provides a range of services related to the delivery of electricity and natural gas to...

Can I transfer my service to a new address?

Yes, Unitil Corporation typically allows customers to transfer their service to a new address. The process generally involves notifying...

Is there an online portal to manage my Unitil account?

Yes, Unitil Corporation offers an online portal for customers to manage their accounts. This user-friendly web portal allows customers...

Billing and Payments

What are the payment options for my Unitil bill?

Unitil Corporation offers a variety of convenient payment options for customers to manage their bills. Customers can choose to pay For those who prefer traditional methods, payments may also be made by mail using a check or money order sent to the specified billing address. Some customers may find it convenient to visit designated payment locations where cash payments are accepted. Furthermore, Unitil may offer mobile payment options through specific applications or services. It is advisable to check the Unitil website for the most current information on payment options, as well as any potential fees associated with different payment methods. The website serves as a helpful resource for customers seeking assistance with their billing inquiries....

What are the rates for Unitil's services?

Unitil Corporation offers various services, including electricity and natural gas distribution, and the rates for these services can It is also worth noting that Unitil's rates might change periodically due to regulatory approvals and market conditions. Rate schedules are typically assessed and adjusted to reflect the cost of delivering energy and maintaining the infrastructure required to provide these services. For the most accurate and up-to-date information regarding Unitil's rates, interested customers are encouraged to visit their official website. The website usually provides detailed rate schedules, explanations of the charges, and links to any recent changes. This can help customers understand how their monthly bills are calculated and what to expect based on their specific usage. By reviewing this information, customers can make more informed decisions about their energy consumption and manage their electricity and natural gas needs effectively....

How can I set up automatic payments for my bill?

To set up automatic payments for your bill with Unitil Corporation, customers typically need to access their online account or the...

How do I enroll in budget billing?

To enroll in budget billing with Unitil Corporation, customers typically need to follow a few straightforward steps. First, it is important To start the enrollment process, customers usually need to visit the official Unitil website, where they can find detailed information about the budget billing program, including eligibility requirements and guidelines for enrollment. It is common for customers to access their account online and look for billing options or programs in their account settings. Additionally, there may be a specific enrollment form or application that customers must complete. After submitting the necessary information, customers can expect to receive confirmation regarding their enrollment status and any next steps that may follow. For the most accurate and up-to-date information, it is always advisable to check the current Unitil website for contact details or specific instructions on how to enroll in budget billing....

Energy Efficiency

Are there any rebates or incentives available for energy efficiency upgrades?

Unitil Corporation offers various rebates and incentives aimed at encouraging customers to participate in energy efficiency upgrades. Typically, Unitil's energy efficiency programs cover a range of upgrades, including but not limited to high-efficiency heating and cooling systems, insulation improvements, and energy-efficient lighting solutions. By implementing these upgrades, customers not only reap the benefits of reduced energy bills but also contribute to overall energy conservation goals. It is important for customers to thoroughly review the details of the programs offered, including eligibility requirements and application processes. For the most accurate and up-to-date information about available rebates and incentives, customers are encouraged to visit the official Unitil web page dedicated to energy efficiency programs. Here, they can find comprehensive resources, as well as contact information to inquire further about specific offerings. Engaging with these programs can lead to significant long-term energy savings, making them an excellent option for residential and commercial customers alike....

Are there energy-saving tips I can follow?

Unitil Corporation offers various energy-saving tips that can help customers reduce their energy consumption and lower utility bills. Another effective measure is to improve insulation in your home. Ensuring that windows and doors are sealed properly can prevent drafts, which allows heating and cooling systems to operate more efficiently. Additionally, using programmable thermostats can help optimize energy usage by adjusting temperatures based on your schedule, thereby saving energy when you are not home. Also, consider running appliances during off-peak hours when electricity costs are lower. Regular maintenance of heating and cooling systems ensures they function efficiently. For further information, resources, and additional tips, customers may want to check Unitil's website, where they can find valuable insights into energy conservation practices....

Customer Support

What is the average response time for customer service inquiries?

Unitil Corporation does not publicly specify an exact average response time for customer service inquiries, as this can vary based If you are looking for specific timelines or have concerns about a particular inquiry, it may be useful to explore Unitil’s official website for any updates or relevant information. Additionally, customers are often encouraged to provide detailed information when reaching out, which can help expedite the process. Remember that the quality of service and customer satisfaction are important priorities for any utility company....

What is the emergency contact number for Unitil?

Unitil Corporation has specific emergency contact numbers for different types of emergencies, which may vary based on the service area...

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