United Airlines Customer FAQ

Yes, you can bring a laptop on board in your backpack at no charge. United Airlines allows one personal item, such as a backpack, that fits under the seat in front of you, and your laptop can be included in that item.

Yes, you can use your United Airlines PlusPoints for family members. When booking an award ticket, you can apply your PlusPoints towards an upgrade for someone else on the same reservation.

To request a refund for purchased tickets due to medical reasons, go to the United Airlines website and navigate to the "Manage Reservations" section. From there, you can enter your booking information and follow the prompts to submit your refund request, providing any necessary medical documentation as evidence. Refund eligibility may vary based on the ticket type and fare rules.

On international flights, you are generally allowed to bring one carry-on bag and one personal item. Additionally, items needed for medical purposes can be taken on board. We recommend checking specific guidelines for your flight as they can vary.

For international flights, United Airlines typically allows one carry-on bag and one personal item for free. The checked baggage policy can vary based on your fare class and destination. Generally, passengers can check two bags, with fees applied for additional bags and certain weight limits. It's best to review your specific ticket details for the exact allowance.