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US Postal Service Customer FAQ

Top Answers & How-to Guides

What is US Postal Service's Phone Number?

The question we are asked most often is about how to talk to US Postal Service customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the different USPS shipping options available?

The United States Postal Service offers a variety of shipping options to accommodate different needs, whether for personal or business One of the most commonly used services is Priority Mail, which provides day-definite delivery and includes tracking, while also offering flat rate options for easy pricing. This service is an excellent choice for those needing packages delivered quickly, typically within one to three business days. Another popular option is Priority Mail Express, which is the fastest domestic shipping service available through USPS. This service guarantees overnight delivery to most locations, with added benefits such as tracking and delivery updates. It is ideal for time-sensitive shipments. For larger or heavier items, USPS offers Parcel Select and Retail Ground. These services are economical options with slower delivery times, typically ranging from two to eight business days, depending on the destination. They are well-suited for non-urgent packages. USPS also provides media mail for shipping educational materials, books, and other media items at reduced rates, albeit with longer delivery times, typically ranging from two to eight business days as well. Lastly, international shipping options are available through Global Express Guaranteed, Priority Mail International, and First-Class Package International Service. These services vary in delivery times and pricing, catering to those sending packages abroad. For specific details on pricing and delivery times, it is advisable to visit USPS's official website, where all available shipping options can be explored further....
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Recent US Postal Service Customer Questions

I mailed letter with incorrect postage from Michigan to Canada. How do I track it

If you mailed a letter with incorrect postage, tracking may not be available since the letter may not be processed fully. Typically, you can track USPS items using the tracking number provided at the time of mailing. If no tracking number was issued, or if the letter has been returned due to insufficient postage, it may be challenging to track it. Ensure to collect proof of postage when mailing items in the future.
Asked Sep 7, 2025 3:09 PM

Want to find out if my letter arrived in New Smyrna Beach, Fla? Here is the tracking number I was given to track, how do I track this? Tracking #9505 5125 8819 5232 9995 37

You can track your letter by entering the tracking number on the USPS tracking page. Simply go to the USPS website, find the tracking section, and input the tracking number provided. This will give you the most up-to-date status of your letter's journey to New Smyrna Beach, Florida.
Asked Aug 27, 2025 8:49 PM

Delays on tracking updates. Who do I call? The shipper says it has already been sent. It appears only as label created.

There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Aug 19, 2025 9:46 PM

how can i speak with a human agent usps?

You can find the most up-to-date contact information to speak with a human agent right here on this page.
Asked Aug 7, 2025 12:25 AM

Change my address from Matteson il to Orland park il?

To change your address from Matteson, IL to Orland Park, IL, you can complete the address change process online through the USPS website, at your local post office, or by submitting a form. Ensure you provide accurate information on the new address and your current one. Additional verification might be required.
Asked Aug 6, 2025 5:54 PM

Help me with my US Postal Service customer service issue

Delivery Issues

What Should I Do When Macy's Delivery by Usps Is Missing?

Macy's sometimes uses USPS to deliver your order. If your USPS delivery is missing, track it using the link Macy's sent in your order...
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What Do I Do If I Get a Note That "Post Office Attempted Delivery, Package Is Undeliverable as Addressed" from the Usps?

There are a few things you can do if you receive a note from USPS stating that "Post office attempted delivery, the package is undeliverable...
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What Do I Do If My Usps Package Was Stolen?

Porch pirates and other thieves have stolen packages from homes across the country. If you have experienced a stolen USPS package,...
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How Do I Report a Missing Package to Usps?

Keep reading for some helpful tips on how to report a missing package to USPS.
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How Do I Report a Problem with Usps Delivery?

If your USPS package is taking longer than expected or is missing, you may wish to report a problem with your USPS deliveries. You...
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Changing Delivery Services

How Do I Reschedule Delivery from the US Postal Service?

If you need to reschedule a delivery from the US Postal Service, there are a few different options. You can use the USPS website or...
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How Do I Get Usps to a Hold Package?

If you are expecting a package through USPS and don't want it delivered to your home, you have the option to request USPS hold your...
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How Do I Setup Mail Forwarding with Usps?

Whether you are going to be residing or doing business at a new address temporarily, or you are making a permanent move, you can make...
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How Do I Submit a Change of Address to the US Postal Service?

Moving to a new home requires updating your address to receive mail. You can easily submit a change of address with the USPS online...
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Addressing Issues

How Do I Report a Change of Address to the Usps?

When moving, make sure reporting a change of address to USPS is on your to-do list so you do not miss any of your important correspondence....
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How Do I Correct an Undeliverable Order from Usps?

USPS has been around for a while but mistakes can happen on the part of either the sender or the addressee. Luckily, there are ways...
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Tracking and Refunds

How Do I Get a Refund from Usps?

When your letter or package does not get delivered or isn't delivered in the manner you paid for at USPS, you can request a refund....
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How Do I Track a Package with Usps?

Continuously track your package so you can act immediately if something seems wrong with its journey with these helpful tips.
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Why Is My Usps Package Untraceable?

When USPS carries a package, they will first give it a unique tracking number that you can use to track your package. Each time your...
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Shipping Information

Can I Intercept My US Postal Service Package Before It's Delivered?

This article discusses the US Postal Service's Parcel Intercept service for intercepting packages after they have been mailed but before...
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How long does it take for a package to be delivered through USPS?

The time it takes for a package to be delivered through the United States Postal Service varies depending on the chosen shipping service,...
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What are the restrictions on shipping certain items through USPS?

The United States Postal Service has specific restrictions regarding certain items that cannot be shipped or are subject to regulations Some items may be allowed to be shipped under certain conditions or using specific services, which necessitates checking with the USPS guidelines. Certain items such as perishables may have limitations around shipping durations to ensure the integrity of the products. It is also important to note that international shipping has its own set of restrictions, and items that are acceptable for domestic shipping may not be allowed when sending packages overseas. For the most accurate and up-to-date information regarding shipping restrictions, it is advisable to consult the USPS website or their online resources, which provide detailed guidance on what can and cannot be shipped through their services....
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What is the USPS international shipping rate for a package?

The international shipping rates for packages sent through the United States Postal Service (USPS) vary depending on several factors, First-Class Package International Service is generally the most economical option for small and lightweight packages, while Priority Mail International provides faster delivery and includes tracking in many countries. Priority Mail Express International is the most expedited service, offering delivery in as little as one to three business days to select countries, along with tracking and insurance options. For precise rates, customers can use the USPS website, where they have access to a postage price calculator that can provide shipping costs based on specific package information. It is important to note that additional fees may apply for services like insurance or delivery confirmation, which can also influence the overall cost. To find the most accurate and up-to-date information regarding international shipping rates and options, checking the official USPS website is highly recommended....
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Can I schedule a specific delivery time with USPS?

The United States Postal Service does not offer a standard service that allows customers to schedule a specific delivery time for their...
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What are the different USPS shipping options available?

The United States Postal Service offers a variety of shipping options to accommodate different needs, whether for personal or business One of the most commonly used services is Priority Mail, which provides day-definite delivery and includes tracking, while also offering flat rate options for easy pricing. This service is an excellent choice for those needing packages delivered quickly, typically within one to three business days. Another popular option is Priority Mail Express, which is the fastest domestic shipping service available through USPS. This service guarantees overnight delivery to most locations, with added benefits such as tracking and delivery updates. It is ideal for time-sensitive shipments. For larger or heavier items, USPS offers Parcel Select and Retail Ground. These services are economical options with slower delivery times, typically ranging from two to eight business days, depending on the destination. They are well-suited for non-urgent packages. USPS also provides media mail for shipping educational materials, books, and other media items at reduced rates, albeit with longer delivery times, typically ranging from two to eight business days as well. Lastly, international shipping options are available through Global Express Guaranteed, Priority Mail International, and First-Class Package International Service. These services vary in delivery times and pricing, catering to those sending packages abroad. For specific details on pricing and delivery times, it is advisable to visit USPS's official website, where all available shipping options can be explored further....
Read more
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