UF Health Shands at the University of Florida Customer FAQ

Top Answers & How-to Guides

What is UF Health Shands at the University of Florida's Phone Number?

The question we are asked most often is about how to talk to UF Health Shands at the University of Florida customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I access my medical records online?

Yes, patients at UF Health Shands at the University of Florida can access their medical records online through a secure patient portal....
Ask any question you have about UF Health Shands at the University of Florida customer service, get an answer now.

Appointments and Referrals

What should I bring to my first appointment?

For a first appointment at UF Health Shands, it is important to come prepared to ensure everything goes smoothly. Patients should bring...

How do I make an appointment at UF Health?

To make an appointment at UF Health Shands at the University of Florida, individuals typically need to begin by visiting the official Alternatively, appointments may be made by calling the appropriate department directly, where friendly staff can assist in scheduling a visit with the desired healthcare provider. It is advisable to have relevant information ready, such as personal details and insurance information, to streamline the process. For the most accurate and up-to-date information regarding the appointment process, it is beneficial to check the current web page dedicated to appointment scheduling on the UF Health site....

How does UF Health handle patient referrals?

UF Health Shands at the University of Florida has a structured process for managing patient referrals to ensure that individuals receive Patients can expect that their primary care provider will communicate directly with the specialty clinic to ensure a smooth transition. Once the referral is received, the specialty clinic team will review the information and reach out to the patient to schedule an appointment. It is important for patients to provide accurate contact information and to be available for confirmation of their appointments. For those interested in outpatient specialty care, UF Health often provides online resources where patients can learn about available specialties, locate specific providers, and find general information on the referral process. It may be helpful to visit the official UF Health website for the most accurate and up-to-date details on patient referrals and to understand how to access the healthcare services offered at their facilities....

Specialties and Wellness

Do you offer any wellness programs?

UF Health Shands at the University of Florida focuses on promoting wellness through a variety of programs and services aimed at enhancing One could find initiatives such as fitness classes, nutrition counseling, smoking cessation programs, and mental health workshops, all designed to support individuals in achieving their health goals. Additionally, UF Health may offer educational resources and events tailored to specific populations or health concerns, which can provide valuable information and support. It is important to explore the specific offerings that UF Health Shands may have, as programs can evolve over time and may vary based on community needs. For the latest details, one may find it helpful to visit their website, where up-to-date information regarding their wellness programs and services can be accessed. This ensures that individuals receive the most accurate and relevant information regarding what is available to them....

What specialties are offered at UF Health Shands?

UF Health Shands at the University of Florida offers a wide range of medical specialties to cater to the diverse health needs of the Other notable specialties include obstetrics and gynecology, providing care related to women's health, and pediatrics, ensuring the health of children. Gastroenterology services are also available for digestive system issues, alongside endocrinology for hormonal disorders. UF Health Shands also has specialized programs in transplant surgery, rehabilitation, and critical care. Patients seeking specific treatments should explore the full array of services presented on the official UF Health website or may find detailed information about each specialty. The medical staff is highly trained and committed to delivering quality care across these various fields, making UF Health Shands a comprehensive healthcare provider in the region....

Are there financial assistance options available?

UF Health Shands at the University of Florida understands that healthcare costs can be a concern for many patients and their families. One of the primary resources available is their financial assistance program, which aims to assist patients who may be facing difficulties in paying for their healthcare services. This program typically involves a thorough assessment of the patient's financial situation to determine eligibility for assistance. Factors such as income, family size, and medical expenses are often considered during this assessment. In addition to their primary financial assistance program, UF Health Shands may also provide information regarding state and federal programs that can help cover medical expenses. These could include Medicaid, the Children's Health Insurance Program, and other community resources that are designed to support those in need. It is usually advisable for patients to inquire about these options prior to receiving care, as many financial assistance programs have specific application processes and deadlines. For more detailed information regarding the available financial assistance options, it may be useful to visit the official website of UF Health. There, one can find up-to-date information about the programs, eligibility criteria, and necessary documentation for applications....

Patient Services

What accommodations are available for family members?

At UF Health Shands at the University of Florida, there are several accommodations available for family members visiting patients. One of the primary features is the designated family waiting areas, which provide comfortable seating and amenities. These areas serve as a place for family members to rest, gather information, and connect with other family members during a hospital visit. Additionally, many hospital rooms are designed to allow family members to stay close by, with some offering pull-out beds or recliners to facilitate overnight stays. UF Health Shands also offers resources such as social work support and counseling services, which can assist families in navigating the complexities of hospitalization and care. Information on dining options and local accommodations is typically available, assisting families who may wish to stay nearby. For specifics regarding family accommodations, it is advisable to refer to the current web page for the most accurate information and additional resources that may be available....

Is there a pharmacy located within the hospital?

Yes, UF Health Shands Hospital does have a pharmacy located on its premises. This pharmacy provides various services to patients, including...

Are there support groups for patients and families?

UF Health Shands at the University of Florida offers various support groups for patients and families, aimed at providing emotional, Support groups typically foster a sense of community, allowing patients and their families to discuss concerns, share coping strategies, and learn about resources available to them. Many groups may vary in format, meeting frequency, and topics discussed, thus catering to the diverse needs of attendees. For detailed information about specific support groups, schedules, and how to join, it is beneficial to consult the official UF Health website, as it includes current resources and contact information. Engaging in these groups can greatly enhance the overall experience of managing health challenges for both patients and families....

Is there a patient portal for tracking medical information?

Yes, UF Health Shands at the University of Florida offers a patient portal that allows individuals to access and manage their medical...

Can I access my medical records online?

Yes, patients at UF Health Shands at the University of Florida can access their medical records online through a secure patient portal....

Visiting Information

What are the visiting hours for patients?

Visiting hours for patients at UF Health Shands Hospital may vary depending on the specific unit or department. Generally, most patient...

Can I get a ride to the hospital if needed?

UF Health Shands Hospital, like many hospitals, typically does not provide transportation services directly for patients. However,...

Are virtual visits offered?

Yes, UF Health Shands at the University of Florida offers virtual visits to enhance patient access and convenience. These virtual visits...

Emergency and Language Services

What should I do if I have an emergency?

In the event of an emergency, it is crucial to seek immediate medical attention. UF Health Shands at the University of Florida has When you arrive at the emergency department, you will be assessed by medical professionals who will prioritize your care based on the severity of your condition. It is helpful to provide them with any necessary information regarding your medical history, medications, and allergies, if possible. If you are uncertain whether your situation qualifies as an emergency, it is better to err on the side of caution and seek help. Please check the UF Health website for specific information regarding their emergency services, as well as additional resources that may be available to you. Your health and safety should always be your top priority....

What language services are available?

UF Health Shands at the University of Florida provides a comprehensive range of language services to meet the diverse needs of its...

Help me with my UF Health Shands at the University of Florida customer service issue

Ask any question you have about UF Health Shands at the University of Florida customer service. We will do our best to get you answers right away.
We look to the UF Health Shands at the University of Florida issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
UF Health Shands at the University of Florida issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!