Turkish Airlines Customer FAQ

Turkish Airlines has a baggage allowance policy that allows passengers to check a certain number of bags for free, as long as the weight...

Turkish Airlines provides a specific baggage allowance for infants who are traveling with an adult. Generally, infants under the age Additionally, if the infant is traveling in a separate seat, the standard baggage allowance for a child applies, which is typically two pieces of luggage, with a total weight not exceeding twenty kilograms. Parents can also bring a stroller or a carrycot, which may be checked in free of charge. It is advisable to check the most current information on Turkish Airlines' official website to ensure you have the latest details regarding baggage allowances for infants....

Turkish Airlines has specific policies regarding checked baggage that vary based on factors such as the travel route and class of service. In terms of dimensions, the linear dimension of each checked bag should not exceed 158 centimeters. This measurement is calculated by adding the length, width, and height of the bag together. Passengers are encouraged to ensure that their luggage complies with these restrictions to avoid additional fees or complications at the airport. It is advisable for travelers to verify the specific baggage allowance for their flight by checking the Turkish Airlines website or reviewing their reservation details. This will provide the most accurate and relevant information according to the booking class and the destination. Policies may also change, so consulting the current regulations is always a prudent measure....

Turkish Airlines has a comprehensive policy regarding lost or damaged baggage, ensuring that passengers are supported during such unfortunate In the case of damage, passengers should also report the situation at the airport's baggage service desk as soon as possible. It is important to inspect the baggage for any signs of damage before leaving the airport, as reporting it later may complicate the claims process. Passengers may be asked to provide photographs or detailed information regarding the damages to support their claim. Turkish Airlines offers compensation for lost or damaged baggage according to international conventions, such as the Montreal Convention. The compensation amount may vary based on several factors, including the route and the nature of the claim. Passengers should be aware that there are certain time limits in which claims must be submitted, so timely reporting is essential. For further details on the specific steps to take and the necessary documentation required for baggage claims, passengers are encouraged to visit the Turkish Airlines website, where the current policies and procedures are outlined. This approach ensures that all stakeholders are kept informed and that claims are handled efficiently....

To change your seat class on a previously booked Turkish Airlines flight reservation, visit the Turkish Airlines website. Click the...

Here's some helpful tips you can follow to cancel or change your flight reservation with Turkish Airlines.

Turkish Airlines accepts a variety of payment methods for booking flights, ensuring convenience for travelers. Commonly accepted forms It is important to note that payment methods may vary depending on the country of purchase and the airline's policies at the time of booking. Customers are encouraged to review the specific payment options available during the booking process on the Turkish Airlines website. This ensures that they choose a payment method that is available and suitable for their particular transaction. For the most accurate and current information regarding accepted payment forms, it may be helpful to visit the official Turkish Airlines website, where details regarding payment options can be found....

Turkish Airlines generally recommends arriving at the airport at least three hours prior to international flights and two hours before...

If you have feedback whether positive or negative, Turkish Airlines always appreciates feedback from any of its customers.You can give...

Yes, Turkish Airlines offers a mileage loyalty program known as Miles & Smiles. This program allows passengers to earn miles when flying Members of the Miles & Smiles program can manage their miles, check their account status, and view available rewards through the Turkish Airlines website. There, users can also find information about earning and redeeming miles, as well as the latest promotions. This program is a great way for frequent travelers to maximize their flying experience with added perks. It is advisable to check the current website for detailed information and any updates regarding the program and its benefits....

Earning and redeeming miles with Turkish Airlines is a straightforward process that enhances the travel experience for customers. Turkish To earn miles, passengers need to provide their Miles&Smiles membership number when booking their flights or during check-in at the airport. The number of miles earned is typically based on the distance flown and the fare class of the ticket purchased. When it comes to redeeming miles, Turkish Airlines offers a variety of options. Travelers can use their miles to book award flights, upgrade their ticket class, or even purchase products and services through the Miles&Smiles program. The redemption process is user-friendly and can be completed online through the Turkish Airlines website, where travelers can easily search for flight availability and see how many miles are needed for their desired journey. For detailed information on current promotions or to check your balance, it is best to visit the Turkish Airlines website directly....

Turkish Airlines does allow passengers to bring pets on board, but there are specific guidelines that must be followed to ensure a It is important that passengers check the specific restrictions and requirements well in advance of their travel date. These include potential health certifications, vaccination records, and any particular guidelines related to the destination country. Turkish Airlines also offers services for transporting pets in the cargo hold for larger animals or if the cabin limit is exceeded. For detailed information on fees, dimensions, and restrictions related to traveling with pets, referring to the current Turkish Airlines website is advisable. This will provide the most accurate and up-to-date information relevant to traveling with animals....

Turkish Airlines allows passengers to bring strollers and car seats on board, but there are specific guidelines to follow. Typically,...

Turkish Airlines does indeed provide specific services for unaccompanied minors, ensuring a safe and comfortable travel experience When a child is traveling as an unaccompanied minor, the process generally begins at the departure airport, where the airline’s staff will help with check-in and escort the child to the boarding gate. Upon arrival at the destination, the child will be handed over to an authorized person designated by the guardian or parent. It is important for parents or guardians to prepare the necessary documents and information about the child, including the contact details of the person who will pick them up at the destination. For up-to-date details on the service, including any associated fees and requirements, it is advisable to check the current Turkish Airlines website....

When traveling with Turkish Airlines, the requirement for a visa depends on the traveler's nationality as well as the destination country. Additionally, if your travel itinerary includes stopovers in Turkey, it is essential to consider the visa requirements for entering Turkey as well. Travelers from several countries may need a transit visa if they are changing flights in Turkey and planning to leave the airport. To determine whether a visa is required for your specific situation, it is advisable to consult the relevant authorities for the destination country, or check the official website of Turkish Airlines. The website often provides information regarding travel requirements for various nationalities heading to different destinations, ensuring travelers are well-informed ahead of their journey. It is also beneficial to keep abreast of any potential changes in visa policies, as these can occur frequently. Staying informed will help ensure a smooth travel experience without any surprises regarding visa requirements....

Turkish Airlines' requirements regarding COVID-19 testing may vary depending on the traveler's destination, as well as the regulations It is essential for travelers to be aware that these requirements can change frequently, driven by evolving public health guidelines and policies. Therefore, to ensure compliance with the current travel regulations, it is advisable for passengers to check the most up-to-date information on Turkish Airlines' official website. The airline typically provides guidance on any health and safety measures, including testing requirements, for each destination served. Moreover, travelers should also verify entry requirements with the respective embassy or consulate of their destination country, as they may impose additional criteria. Staying informed will help make the travel experience smoother and more enjoyable, so it is always good practice to prepare ahead of time to avoid any last-minute issues....

Turkish Airlines offers a wide variety of in-flight entertainment options to enhance the passenger experience during their journey. Music lovers can explore an impressive library of songs spanning multiple genres, ensuring there is something for everyone. Turkish Airlines is also known for its varied selection of podcasts and audiobooks, which can be a pleasant way to pass the time while traveling. Furthermore, the in-flight entertainment system includes various games and interactive experiences, catering to different age groups and preferences. Passengers can typically access these entertainment options through personal screens on their seats, with some long-haul flights even offering a broader selection of premium content. The availability of specific titles and programs may vary based on the flight route and aircraft type, so travelers are encouraged to check the current offerings on the airline's website before their journey....

Turkish Airlines generally allows passengers to bring their own food on board, but there are some important guidelines to consider. It is also important to note that some airports and countries may have restrictions on bringing specific types of food items due to customs regulations. Therefore, it is advisable for passengers to confirm these regulations based on their travel route. For the most accurate and up-to-date information, travelers might find it helpful to visit the official Turkish Airlines website, where they can find detailed information about baggage policies and additional travel guidelines....

Turkish Airlines offers a variety of special meal options to accommodate different dietary restrictions and preferences. Passengers Specific meal types may include Asian vegetarian meals, diabetic meals, and child meals, ensuring that travelers with unique dietary needs can enjoy their in-flight dining experience. Turkish Airlines also takes into account allergies, providing selections without certain allergens when notified in advance. It is important to note that while the airline strives to meet all dietary requests, the availability may vary depending on the flight route and duration. It is advisable for passengers to check the Turkish Airlines website for the most up-to-date information regarding meal options and to confirm that their dietary requirements can be catered to during their journey. For those with specific concerns or questions regarding their meal preferences, Turkish Airlines’ official website contains detailed descriptions of the various meal options available and instructions on how to make a request....