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Troy-Bilt Customer FAQ

Top Answers & How-to Guides

What is Troy-Bilt's Phone Number?

The question we are asked most often is about how to talk to Troy-Bilt customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I register my Troy-Bilt product for warranty?

To register a Troy-Bilt product for warranty, you will typically need to visit the official Troy-Bilt website. On the website, there...
Ask any question you have about Troy-Bilt customer service, get an answer now.

Recent Troy-Bilt Customer Questions

Where is the model number on a tb160

The model number on a Troy-Bilt TB160 is typically located on the rear of the mower deck, near the discharge chute or on the frame near the engine. It's often found on a label or sticker.
Asked Oct 6, 2025 7:39 PM

How do I check if the fuel filter in a troy belt riding lawnmower needs to be replaced

To check if the fuel filter in your Troy-Bilt riding lawnmower needs replacement, inspect the filter for any dirt or debris. If it appears clogged or discolored, it likely needs to be replaced. Additionally, if you notice a decrease in engine performance, engine stalling, or difficulty starting, a clogged filter could be the cause. Regular maintenance checks can help ensure optimal performance, so consider replacing the fuel filter at recommended intervals.
Asked Oct 4, 2025 8:50 PM

How do I find year of manufacture on zero turn

To find the year of manufacture on your Troy-Bilt zero-turn mower, check the serial number, which is usually located on the frame of the mower or on the engine. The serial number format can help you identify the manufacturing year; the first few digits often indicate the production year. Additionally, you might look for a label or sticker that includes the manufacturing date.
Asked Jul 27, 2025 11:58 AM

I can't find the fuel filter on my push mower

On most Troy-Bilt push mowers, the fuel filter is typically located in the fuel line between the fuel tank and the carburetor. It can be a small, cylindrical or inline filter. To access it, you may need to remove the engine cover or the air filter housing, depending on the model. Take care when handling fuel components and ensure the engine is turned off and cool before inspecting or replacing the fuel filter.
Asked Dec 18, 2024 5:26 PM

Where is model number on troy-bilt mowers

The model number on Troy-Bilt mowers can typically be found on a sticker or metal plate. For walk-behind mowers, the model number is likely on the rear of the mower deck. For riding mowers, it's usually located under the seat or on the underside of the seat. Remember that model numbers are usually a combination of numbers and letters, and you may need this information for buying parts or servicing your Troy-Bilt mower in the future. Always make sure the mower is off and cooled down before looking for the model number to ensure safety.
Asked May 26, 2024 5:57 PM

Help me with my Troy-Bilt customer service issue

Maintenance and Care

What type of oil should I use for my Troy-Bilt engine?

Troy-Bilt recommends using high-quality, detergent oil for their small engines to ensure optimal performance and longevity. In general, Make sure to avoid using non-detergent or two-stroke oils in your four-stroke engines, as these types do not provide the necessary lubrication for proper engine function. It is also important to regularly check and change the oil according to the manufacturer's guidelines to maintain the best performance of your Troy-Bilt equipment. For the most accurate information and resources, it would be wise to visit the current Troy-Bilt web page where details regarding oil specifications and maintenance can be found....

How often should I change the air filter in my Troy-Bilt snow blower?

Changing the air filter in a Troy-Bilt snow blower is an essential part of regular maintenance to ensure optimal performance. It is...

How often should I sharpen the blades on my Troy-Bilt push mower?

Sharpening the blades on a Troy-Bilt push mower is essential for maintaining optimal cutting performance and ensuring the health of...

What maintenance tips do you recommend for Troy-Bilt tools?

Maintaining Troy-Bilt tools is essential to ensure their longevity and optimal performance. Regular maintenance can significantly enhance One of the primary steps in maintaining Troy-Bilt tools is to routinely clean the equipment after each use. This includes removing grass clippings, dirt, and debris, particularly from the cutting edges and air vents. Accumulated debris can lead to overheating and hinder performance. Additionally, checking the blades of mowers and trimmers for sharpness is vital. Dull blades can tear grass rather than cut it cleanly, which can stress the plants and lead to diseases. Another important aspect is regular inspection of the fuel system. Using fresh fuel and adding the appropriate fuel stabilizer can help prevent fuel-related issues. For gas-powered tools, it is also wise to check the oil level regularly, replacing it according to the recommendations in the owner's manual. Additionally, seasonal maintenance should not be overlooked. Prior to winter storage, tools should be cleaned, serviced, and stored in a dry area. This may include draining fuel, checking battery conditions for electric models, and lubricating moving parts to prevent rust. Overall, adopting a routine maintenance schedule based on the manufacturer's guidelines will help keep Troy-Bilt tools in excellent working condition, ensuring they are ready for any task whenever needed. For specific maintenance procedures or more detailed information, checking the official website may provide further guidance and resources....

Product Information

Can I use ethanol-blended fuel in my Troy-Bilt chainsaw?

Troy-Bilt chainsaws are generally designed to operate efficiently with a specific type of fuel. Most models are compatible with unleaded It is also important to consider the quality and age of the gasoline you are using. Fresh fuel is always recommended since gasoline can start to degrade within a few weeks, leading to performance issues. It is advisable to use fuel that has been stored in appropriate conditions and to avoid using fuel that has been sitting in a can for an extended period. Another point to keep in mind is that using the right oil-to-fuel ratio is crucial for optimal performance and longevity of the engine. Troy-Bilt typically recommends a specific ratio, often 40:1 or 50:1, which varies by model. Therefore, always refer to the user manual for your specific chainsaw model for the correct fuel recommendations and maintenance tips. For additional resources regarding fuel specifications and care for your chainsaw, the Troy-Bilt website would be an excellent place to look for guidance....

What is the recommended cutting height for my Troy-Bilt riding mower?

The recommended cutting height for a Troy-Bilt riding mower can vary depending on the type of grass and the season. Generally, it is It is important to adjust the cutting height based on weather conditions and how frequently the grass is growing. Taller grass can provide shade to the root system and help retain moisture, particularly in hotter months. Conversely, keeping the grass too short may stress the plants and promote weed growth. For precise adjustments or specific recommendations related to your model, it is wise to consult the owner’s manual that comes with the riding mower or look at the current web page for more information....

What safety features are present in Troy-Bilt power tools?

Troy-Bilt power tools are designed with several safety features to ensure user protection while maximizing performance. One common Additionally, Troy-Bilt power tools often come equipped with safety guards and shields that protect the user from debris and moving parts. These guards help prevent injuries during operation, making it essential for users to ensure that all guards are in place before starting their tools. Another important safety feature is the inclusion of an automatic shut-off or engine kill switch. This feature allows the tool to be turned off quickly in case of an emergency, offering an essential layer of safety during operation. Furthermore, Troy-Bilt tools generally include advanced vibration and noise-reduction technologies. These technologies lessen physical strain and promote a safer working environment by minimizing the impact on the user's body and reducing exposure to high noise levels. It is always advisable for users to read the safety instructions provided with their specific Troy-Bilt tool. Troy-Bilt's official website often contains detailed information about safety features for individual models. Users may want to look there or explore the user manuals for their equipment. Understanding how to effectively utilize these safety features will enhance the overall user experience and ensure a safer working environment....

What is the expected lifespan of Troy-Bilt products?

The expected lifespan of Troy-Bilt products can vary significantly depending on the specific type of product and how it is used, maintained, It is important to note that regular maintenance plays a crucial role in extending the life of any Troy-Bilt product. Following the recommended maintenance schedule, which typically includes oil changes, blade sharpening, and proper cleaning, can significantly enhance the durability and efficiency of the equipment. Additionally, using the machinery in accordance with its intended purposes can also contribute to a longer lifespan. For specific information regarding the lifespan of individual products and maintenance tips, enthusiasts and owners are encouraged to visit the official Troy-Bilt website, where they can find valuable resources and guidance tailored to their specific equipment....

Warranty and Service

What is the warranty period for Troy-Bilt power tools?

The warranty period for Troy-Bilt power tools generally varies based on the specific product category and model. Typically, residential...

Are there special offers for military personnel or first responders?

Troy-Bilt frequently recognizes and appreciates the dedication of military personnel and first responders, although the specifics of...

Is there a service center for repairs near my location?

Troy-Bilt offers a network of authorized service centers that provide repairs and maintenance for their products. To find a service...

How can I register my Troy-Bilt product for warranty?

To register a Troy-Bilt product for warranty, you will typically need to visit the official Troy-Bilt website. On the website, there...

Usage and Storage

Can I use my Troy-Bilt pressure washer to clean my car?

Using a Troy-Bilt pressure washer to clean your car can be effective, but there are some important considerations to keep in mind to It is advisable to use a lower pressure setting, typically in the range of 1200 to 1900 PSI, to safely wash your car. Additionally, consider using a wide spray nozzle, which helps to create a gentle spray and prevents concentrated force on a single spot. Moreover, it may be beneficial to use a car-specific detergent, as this can help lift dirt without harming the car's finish. Always begin by rinsing the vehicle to remove loose debris before applying soap. Pay special attention to sensitive areas around trims and windows. For more detailed guidance on safety and usage guidelines, consulting the pressure washer manual or exploring the resources available on the Troy-Bilt website can be quite helpful....

What is the proper way to store my Troy-Bilt generator during the offseason?

Properly storing a Troy-Bilt generator during the offseason is crucial for ensuring its longevity and maintaining optimal performance Next, it is important to check and change the oil if it has not been done recently. Old oil can break down and lead to engine problems, so replacing it with new oil will keep the internal components lubricated. Additionally, consider checking the air filter and spark plugs, replacing them if necessary, to enhance the generator's efficiency. Fuel stability is also essential. If the generator has been stored with fuel in the tank, it is advisable to either run it until it consumes all the fuel or add a fuel stabilizer to prevent the fuel from degrading. The stabilizer will help maintain the quality of the fuel during storage. When it comes to the storage environment, store the generator in a dry, cool, and well-ventilated area to prevent moisture from accumulating within the unit. If possible, place a cover over the generator to shield it from dust and other environmental factors, but ensure it remains breathable. Finally, always refer to the specific owner's manual for your Troy-Bilt generator for any additional storage guidelines or recommendations. This will assist you in following the best practices for your particular model....

Do you offer training or tutorials for using Troy-Bilt equipment?

Troy-Bilt does not directly offer formal training or tutorials for using their equipment, but they provide a wealth of resources that Additionally, Troy-Bilt often features instructional videos and tutorials on their website and their official social media channels. These videos can be incredibly helpful for visual learners, as they demonstrate proper techniques for using and maintaining equipment effectively. For those who prefer hands-on experience, local retailers that sell Troy-Bilt products may offer demonstrations or workshops. It is also a good idea to explore user forums and community discussions where fellow Troy-Bilt owners share their experiences and tips. If you need further information, I encourage you to visit the official Troy-Bilt website for more comprehensive resources....

Parts and Accessories

Does Troy-Bilt offer attachments for their string trimmers?

Yes, Troy-Bilt does offer attachments for their string trimmers, allowing users to enhance the versatility and functionality of their...

Where can I access user manuals for Troy-Bilt products?

Troy-Bilt provides user manuals for their products on their official website. To find the specific manual you are looking for, you...

What accessories are compatible with Troy-Bilt riding mowers?

Troy-Bilt offers a variety of accessories that enhance the functionality and versatility of their riding mowers. Some compatible accessories Furthermore, certain Troy-Bilt models support various engine maintenance kits that include items such as oil filters and air filters to help maintain optimal performance. It is important for users to review the specifications and compatibility options available on the Troy-Bilt website, as accessory availability can vary based on the specific model of the riding mower. To find detailed information and recommendations for compatible accessories, visiting the current web page can be beneficial....

How can I find replacement parts for my Troy-Bilt equipment?

For those seeking replacement parts for Troy-Bilt equipment, there are several avenues to explore. The first step is to visit the official It is important to have details such as the model number and serial number of your equipment on hand. This information assists in finding the correct components that match your device, ensuring compatibility. In addition to the official website, many authorized retailers and local hardware stores often carry Troy-Bilt parts or can order them directly from their suppliers. Some users also find that online marketplaces offer a variety of replacement components; however, one should exercise caution and verify the authenticity and compatibility of parts sourced from third-party vendors. Do keep in mind that checking the current website for any additional resources or updated contact information can often provide further assistance in your search for replacement parts....
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