Torrid.com Customer FAQ

It is always a good idea to track your package with Torrid.com to find out when you can expect your order so you can watch for it and...

The delivery time for an order placed on Torrid.com can vary depending on several factors, including the shipping method selected at It is also important to consider processing time, which is usually one to two business days before the item is shipped. If you are located in Alaska, Hawaii, or other remote areas, delivery may take longer. Customers are encouraged to check the estimated delivery timeframe provided during the checkout process for the most accurate information. Additionally, it would be beneficial to refer to the shipping policy on the Torrid website for any updates or specific details regarding shipping options and potential delays....

If an order placed with Torrid.com is lost during shipping, there are several steps that can be taken to address the situation. First, If the tracking information shows that the package is marked as delivered but it has not been received, the next step is to check with neighbors or other household members to see if the package was mistakenly received by someone else. Additionally, it is worthwhile to look in common delivery areas, such as porches, mailrooms, or garages, where packages are sometimes left. If the package is still unaccounted for after these checks, it would be advisable to look for contact information on the current Torrid.com webpage, as this would provide guidance on how to report the issue and seek further assistance. Typically, companies have customer support systems in place to help resolve such matters effectively....

If a customer receives a damaged or defective item from Torrid.com, they should first document the issue by taking clear photographs Generally, the process may involve logging into the customer's account, locating the order, and initiating a return request. Some customers may also find a return form included in their package, which can provide additional instructions. Depending on the circumstances, it is possible that Torrid will offer a replacement or refund for the damaged or defective product. It is always advisable to act promptly, as there may be specific time limits within which a customer must report the issue. Customers can check the FAQ section on the Torrid site for more detailed information regarding product damage and their options....

Torrid has a customer-friendly return policy that allows for returns within a specific time frame to ensure satisfaction with purchases. Certain items may be excluded from this return policy, such as final sale items, which cannot be returned or exchanged. It is important to verify specific details regarding returns, especially for online purchases, as shipping fees may apply when returning items by mail. For the most accurate and updated information on the return policy, it is recommended to check the current web page on Torrid’s official website, where additional details and any recent changes may be provided....

The process for initiating an exchange with Torrid typically involves a few straightforward steps. First, customers should review the To begin the exchange process, customers generally need to locate their order confirmation email or sign into their account on torrid.com to retrieve the order details. From there, they can start the exchange by filling out the return form included in the original package, indicating the items they wish to exchange and specifying the replacement items. Customers can then package the items securely, including the completed return form, and ship them to the designated return address. It is advisable to retain proof of shipping for tracking purposes. Once Torrid receives the returned items, the exchanged items are typically sent out promptly. For the most accurate and current guidelines, it is best for customers to refer to the Torrid website directly, as policies may change over time....

Once an order has been placed on Torrid.com, the ability to cancel or edit it depends on various factors, including the status of the It is important to act quickly if you need to change or cancel an order. Customers are encouraged to check the order confirmation email for details regarding their order status. If an order is eligible for modification, instructions will typically be provided there. For the most accurate and up-to-date information regarding order cancellation or editing, it is advisable to refer to the current web page. This page may have specific guidelines or procedures that can help customers navigate their concerns....

Torrid.com does offer international shipping, allowing customers outside of the United States to enjoy their trendy plus-size fashion...

Torrid.com accepts a variety of payment methods to accommodate customers during their shopping experience. Customers can use major...

Torrid.com generally allows customers to use only one promotional code per order. This means that if you have multiple promo codes, Keep in mind that promotional codes may vary in availability and can change over time, so it is a good idea to check the website for the most current offers. Additionally, promotional codes cannot usually be combined with any other discounts, including clearance or sale items, so understanding these limitations can help you maximize your savings. For the latest information about promotional codes, visit the current web page on Torrid.com....

Torrid Haute Cash rewards are a promotional program offered by Torrid to provide customers with the opportunity to earn discounts on To use Haute Cash, customers must first sign up for the Torrid rewards program. Upon making qualifying purchases, customers will receive Haute Cash certificates, usually sent via email or accessible through the Torrid account online. During the redemption period, customers can apply their earned Haute Cash towards their next purchase by entering the Haute Cash code at checkout, whether shopping online at torrid.com or in physical Torrid stores. It is important to note that Haute Cash typically has specific terms and conditions regarding minimum purchase amounts and expiration dates. Customers should always check the details provided during the Haute Cash earning and redemption periods on the current web page to ensure a smooth and rewarding shopping experience....

When using promo codes or discounts at Torrid.com, there may be certain exclusions or limitations that customers should be aware of....

Torrid.com does not offer gift wrapping services at this time. However, customers can purchase gift cards, which are a wonderful option...

Finding your size on Torrid.com is quite straightforward. First, it is recommended to consult the sizing chart available on the website....

Torrid does have a loyalty program known as the Torrid Insider program. This initiative is designed to reward customers for their shopping...