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ThinkGeek.com Customer FAQ

Top Answers & How-to Guides

What is ThinkGeek.com's Phone Number?

The question we are asked most often is about how to talk to ThinkGeek.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I subscribe to your newsletter?

To subscribe to the newsletter from ThinkGeek.com, you can typically find an option on their website. This is often located in the It is important to confirm your subscription through any verification email that you might receive, as this ensures that you will start getting the newsletter. If you are already a customer, there may also be an option to opt into the newsletter during the checkout process or in your account settings. For the latest information on subscribing, it is always a good idea to check the website directly, as this is where all the current details will be available....

What is the Geek Points loyalty program?

The Geek Points loyalty program is an initiative designed by ThinkGeek.com to reward customers for their purchases and engagement with Earning Geek Points typically involves a straightforward process where customers receive a certain number of points based on the total dollar amount of their purchases. These points can later be used during checkout to receive a discount on future orders, making shopping more enjoyable and affordable. In addition to earning points through purchases, customers may also have opportunities to earn bonus points through special promotions or by engaging with ThinkGeek on social media or through other avenues. The program aims to enhance the overall shopping experience by rewarding customer loyalty. For more detailed information about the current terms and conditions of the Geek Points program, it is advisable to visit the main site or the specific page dedicated to loyalty programs....
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Ordering and Payments

How do I place an order?

Placing an order on ThinkGeek.com is a straightforward process. First, you will want to start by browsing through the extensive range If you decide to buy the item, you will need to select any required options, such as size or color, and then click on the "Add to Cart" button. After adding the desired items to your cart, you can choose to continue shopping or proceed to checkout. When you are ready to finalize your order, go to your shopping cart, and click on the checkout option. During the checkout process, you will be prompted to enter your shipping and payment information. Ensure that you review your order before confirming it. After placing the order, you should receive a confirmation email with the details of your purchase. For more specific inquiries or detailed assistance, users are encouraged to refer to the current web page for contact information....

How do I redeem a promo code?

To redeem a promo code on ThinkGeek.com, the process is quite simple and user-friendly. First, you need to navigate to the website On the checkout page, you will find a designated area to enter your promo code. This section is usually labeled clearly, making it easy for shoppers to locate. Simply type or paste your promo code into this field. Be sure to double-check that you have entered the code accurately, as even a small error could prevent the discount from being applied. After entering the code, you should see the discount reflected in the order summary before finalizing your purchase. It is important to note that promo codes may have specific terms and conditions, so make sure to review those before attempting to use a code. If you need more detailed information, the current website page may also provide further guidance or assistance related to promo code redemption....

What payment methods do you accept?

ThinkGeek.com accepts a variety of payment methods to make shopping convenient for its customers. Typically, these payment options...

Do you offer gift wrapping?

ThinkGeek.com does not provide an explicit gift wrapping service for their merchandise. However, they often offer a variety of gift-related...

Are there any restrictions on using gift cards?

ThinkGeek.com typically has some restrictions in place regarding the use of gift cards. Generally, gift cards can be used to purchase Gift cards are usually non-transferable and cannot be exchanged for cash, except where required by law. If you are looking for detailed information about the specific terms and conditions related to gift cards, it is advisable to check the current web page on ThinkGeek.com for the latest updates. This will provide you with accurate information regarding any restrictions that might apply to your gift card usage....

Account and Features

How can I subscribe to your newsletter?

To subscribe to the newsletter from ThinkGeek.com, you can typically find an option on their website. This is often located in the It is important to confirm your subscription through any verification email that you might receive, as this ensures that you will start getting the newsletter. If you are already a customer, there may also be an option to opt into the newsletter during the checkout process or in your account settings. For the latest information on subscribing, it is always a good idea to check the website directly, as this is where all the current details will be available....

What is the Geek Points loyalty program?

The Geek Points loyalty program is an initiative designed by ThinkGeek.com to reward customers for their purchases and engagement with Earning Geek Points typically involves a straightforward process where customers receive a certain number of points based on the total dollar amount of their purchases. These points can later be used during checkout to receive a discount on future orders, making shopping more enjoyable and affordable. In addition to earning points through purchases, customers may also have opportunities to earn bonus points through special promotions or by engaging with ThinkGeek on social media or through other avenues. The program aims to enhance the overall shopping experience by rewarding customer loyalty. For more detailed information about the current terms and conditions of the Geek Points program, it is advisable to visit the main site or the specific page dedicated to loyalty programs....

Do you have a physical store?

ThinkGeek.com primarily operates as an online retailer, focusing on providing a wide range of nerdy and geeky merchandise through their...

Do you have a wishlist feature?

ThinkGeek.com does indeed have a wishlist feature that allows customers to create and manage personalized lists of desired products....

What are the most popular products on ThinkGeek?

ThinkGeek is well-known for offering a diverse range of products that appeal to fans of geek culture, technology, gaming, and pop culture. Additionally, collectibles such as action figures, replica props, and themed home decor frequently find their way into shoppers' hearts. Items like coffee mugs, desk toys, and novelty gadgets are also popular, particularly those that appeal to both functionality and fun. The appeal of licensed merchandise continues to drive interest, making limited edition items, exclusive figures, and unique gadgets stand out among the inventory. Tech gadgets, including smart devices, quirky USB accessories, and interactive toys, are another area of popularity. Ultimately, the current trends and themes within the geek community drive the popularity of items on ThinkGeek, and browsing their website often reveals exciting collections tailored to different fandoms. For the most up-to-date information about popular products, it is beneficial to explore the ThinkGeek website directly....

Shipping and Tracking

Can I track my order?

Yes, customers can track their orders when shopping at ThinkGeek.com. After an order is placed, a confirmation email is typically sent...

Do you offer international shipping?

ThinkGeek.com does indeed offer international shipping options to customers outside of the United States. However, the availability To ensure a smooth experience, it is advisable for customers to review the shipping policies on the ThinkGeek.com website. The website usually provides detailed guidance on shipping options, costs, and estimated delivery times for international orders. Additionally, customers may find important information regarding customs and import duties to be aware of when receiving packages in their respective countries. Visiting the current web page may offer the most accurate and updated details regarding international shipping....

What are the shipping options and costs?

Shipping options and costs at ThinkGeek.com can vary depending on several factors, including the destination, the weight of the items Standard shipping is typically the most economical choice, allowing for delivery within a reasonable time frame, which might range from several days to a week, depending on the location. Expedited shipping options are also available for customers who want their items delivered more quickly, often within two to three business days. Customers can usually see the shipping costs associated with their chosen methods at the checkout stage of their order. For international orders, shipping options may be more limited, and costs could be higher due to customs, duties, and shipping distance. Additionally, ThinkGeek may provide promotional offers such as free shipping over certain order amounts, which can be an excellent way to save on shipping costs. Customers should always review the shipping options presented during the checkout process for the most accurate and up-to-date information, as rates and availability can change. For specific inquiries or additional details about shipping costs, it is advisable to check the current web page for the most accurate information....

Returns and Exchanges

What is your return policy?

ThinkGeek.com has a straightforward return policy designed to accommodate its customers' needs. Generally, items purchased from ThinkGeek In cases where the product was received as a gift, the return policy allows for exchanging the item for store credit, provided it adheres to the time frame mentioned earlier. Specific exclusions might apply, particularly for items that are final sale or personalized merchandise. For accurate information regarding particular products and exceptions, it is advisable to refer directly to the return policy details available on the ThinkGeek.com website. This will provide the most current and comprehensive guidance. Additionally, customers can typically find instructions for initiating a return and any required documentation on the website as well. This ensures that customers can complete their returns with ease....

What should I do if my order is damaged or incorrect?

If you discover that your order from ThinkGeek.com is either damaged or incorrect, there are specific steps you can take to resolve Typically, the next step involves visiting the ThinkGeek.com website and navigating to their customer service or support section. This area often provides valuable information regarding returns, exchanges, and handling damaged or incorrect orders. It is beneficial to find their guidelines on initiating a return or exchange process. In situations where you need to report an issue, there may be contact information available on the website that you can utilize to communicate directly with their customer service team. They are usually equipped to assist you in resolving the matter efficiently. Remember to keep all relevant order details, such as your order number and any correspondence you have regarding the issue. This information will be important when you seek assistance....

Can I exchange an item for a different size or color?

ThinkGeek.com typically allows exchanges for different sizes or colors of items, given that the products meet certain conditions. Generally,...

How do I return an item if I am not satisfied?

If a customer finds themselves unsatisfied with a product purchased from ThinkGeek.com, they typically have the option to return the To initiate a return, customers usually need to locate the order number and confirm purchase details, which can usually be found in their order confirmation email or account section on the site. After reviewing the product return guidelines, customers might need to follow specific procedures, such as filling out a return form or printing a return label, to facilitate the return process. After the item is received and inspected, a refund is often initiated according to the payment method used at the time of purchase. Customers are encouraged to monitor the current web page for the latest returns information and guidelines, as policies may vary or be updated....

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