The Weather Channel Customer FAQ

Top Answers & How-to Guides

What is The Weather Channel's Phone Number?

The question we are asked most often is about how to talk to The Weather Channel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Remove or Manage My Locations on Weather.com?

Weather.com or The Weather Channel is a weather forecasting and national news website with forecasts around the world. Whenever you...

How can I customize my forecasts on Weather.com?

Customizing forecasts on Weather.com can greatly enhance your experience by allowing you to receive information that is most relevant Furthermore, Weather.com provides options for users to customize the type of notifications they receive. This can include severe weather alerts, daily forecasts, or specific weather conditions such as precipitation and temperature changes. By adjusting these settings, users can tailor their experience to focus on what they find most useful. Additionally, the website offers interactive features like maps and radar, which can be personalized based on user preferences, such as selecting specific weather layers to observe. To find all customization options available, users can explore the settings directly on the current page or help documentation available on the website....
Ask any question you have about The Weather Channel customer service, get an answer now.

Recent The Weather Channel Customer Questions

Your app is running in the background of my iPhone. How can I stop that?

To stop The Weather Channel app from running in the background on your iPhone, go to your device's Settings, find the Weather Channel app, and toggle off Background App Refresh. You can also double-click the Home button (or swipe up from the bottom on newer iPhones) to view recently used apps and swipe up on The Weather Channel app to close it completely.
Asked Jun 16, 2025 12:40 PM

Do have a customer service phone number that can help with questions about services you sell with your weather app?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Mar 18, 2025 3:41 PM

my email address is rkingsbury5@gmail. I have a premium subscription; however, with the new app I am unable to log in or get a reset link. I need assistance.

We're sorry to hear that you're having trouble logging in to your premium account on the new app. There can be a variety of reasons for this issue. Please make sure you're entering your email and password correctly when trying to log in. In case you've forgotten your password, you can request a password reset link within the app. If you're not receiving the reset link, it's possible that it's being sent to your spam or junk email folder. If none of these solutions work, please remember there's a link to the most up-to-date contact information right here on this page that you are viewing. They'll be more equipped to assist you with this specific issue.
Asked May 13, 2024 6:58 PM

App is showing landscape only on my iPad. Will not rotate. Need fix if possible

We're sorry to hear you're experiencing an issue with The Weather Channel app on your iPad. This could be caused by your iPad's screen orientation lock feature. To check, swipe down from the top-right corner of your screen to open the Control Center, and see if the rotation lock button (a circular arrow around a padlock) is activated. If it is, tap it to turn it off, and your app should rotate accordingly. If this doesn't resolve the issue, try updating the app or restarting your device. If you're still having trouble, it could be a bug. We suggest reporting it via the app's feedback section.
Asked Apr 29, 2024 10:37 PM

The map on my laptop no longer displays roads

We're sorry to hear that you're dealing with this issue. Please ensure that you have the latest version of our website running. Try clearing your browser cache and cookies as this often removes glitches or bugs. If the problem persists, check if your browser's configuration settings or add-ons might be causing obstruction. If none of these works, it might be a temporary issue with The Weather Channel's site, which usually gets resolved quickly. If it doesn't, report the problem to our technical team. We apologize for any inconvenience and thank you for your patience and understanding.
Asked Apr 9, 2024 7:13 PM

Help me with my The Weather Channel customer service issue

Account Management

How Do I Remove or Manage My Locations on Weather.com?

Weather.com or The Weather Channel is a weather forecasting and national news website with forecasts around the world. Whenever you...

How can I customize my forecasts on Weather.com?

Customizing forecasts on Weather.com can greatly enhance your experience by allowing you to receive information that is most relevant Furthermore, Weather.com provides options for users to customize the type of notifications they receive. This can include severe weather alerts, daily forecasts, or specific weather conditions such as precipitation and temperature changes. By adjusting these settings, users can tailor their experience to focus on what they find most useful. Additionally, the website offers interactive features like maps and radar, which can be personalized based on user preferences, such as selecting specific weather layers to observe. To find all customization options available, users can explore the settings directly on the current page or help documentation available on the website....

Feedback and Support

How Do I Give Feedback to the Weather Channel or Weatherchannel.com?

The Weather Channel encourages fans to send them both positive and negative feedback. You may submit your feedback on a variety of...

Are there any subscription fees for additional features on the Weather Channel?

The Weather Channel offers a variety of features both for free and through premium subscription tiers. Users can access basic weather This premium subscription may include features such as advanced radar capabilities, ad-free browsing, and detailed alerts for severe weather conditions. The exact details and pricing for the subscription may vary based on the specific package or features a user wishes to access. To gain insights into what features are available and what the subscription entails, it is always best to check the current web page directly. This will provide the most accurate and up-to-date information regarding the offerings, including any potential costs associated with additional features. Exploring the Weather Channel App or visiting TWC.com could help clarify the available options and any benefits that come with them....

Weather Accuracy

How accurate is the Weather Channel's forecast?

The accuracy of The Weather Channel's forecasts can depend on several factors, including the region, season, and the specific weather Typically, short-term forecasts, such as those predicting weather within one to three days, tend to be more accurate compared to long-term forecasts, which can extend up to two weeks or more. The success rate for short-term forecasts is often above seventy percent, while accuracy can decline as the forecast period extends. Seasonal weather forecasts, like those predicting trends in temperature and precipitation for an entire month or season, can vary in accuracy and are more probabilistic in nature. Users may find that local conditions and unique geographical features in certain areas may impact forecast accuracy. Thus, it is beneficial for users to monitor local updates and alerts provided by The Weather Channel, particularly for severe weather situations. Overall, while no forecast can guarantee absolute accuracy due to the unpredictable nature of weather systems, The Weather Channel strives to provide reliable information to help individuals plan accordingly. For the most current and specific forecast details, users may want to reference the Weather Channel's website or the app....

How often is the weather information updated on Weather.com?

The Weather Channel strives to provide timely and accurate weather information. Typically, the weather information on Weather.com is...

Alerts and Notifications

Does the Weather Channel provide severe weather alerts?

Yes, the Weather Channel provides severe weather alerts to keep users informed and safe during extreme weather events. The Weather...

How can I enable notifications for severe weather alerts?

To enable notifications for severe weather alerts on The Weather Channel, users can follow these general steps, although the exact For those accessing The Weather Channel through a website, users may find a similar options menu often located in their profile settings. It is important to grant the necessary permissions to receive notifications. For more specific guidance, users may want to look for detailed instructions tailored to their respective devices or operating systems on the current web page of The Weather Channel....

App Features

What features are available on the Weather Channel app?

The Weather Channel app offers a variety of features designed to provide users with comprehensive weather information and forecasts. Another significant feature is the severe weather alerts, which notify users about warnings and advisories specific to their location, helping them stay informed about dangerous weather conditions. The app provides localized content, so users can receive tailored weather reports based on their precise geographic area. In addition to basic weather information, the app offers insights such as air quality indexes, pollen levels, and UV exposure levels, enabling users to make informed decisions about outdoor activities. Users can also view weather videos that provide in-depth analysis and coverage of significant weather events. The Weather Channel app is designed to be user-friendly, with customizable notifications and easy navigation, making it a valuable tool for anyone seeking reliable weather information. For specific details or changes regarding the app features, checking the current website may provide the most up-to-date information....

Can I download the Weather Channel app for free?

Yes, the Weather Channel app is available for free download on various platforms, including both iOS and Android devices. Users can...

Can I view the weather in different languages on the Weather Channel?

The Weather Channel provides weather information primarily in English, but it also offers options for users to view content in various...

Content Access

Can I access historical weather data on Weather.com?

Yes, you can access historical weather data on Weather.com. The website provides users with the ability to look up past weather conditions Typically, this feature allows individuals to view a variety of weather parameters, including temperature, precipitation, humidity, wind speed, and more. Some specific services or detailed historical reports may vary based on region or require additional navigation through the website. If you require very specific historical weather data, it may be helpful to explore the site thoroughly or check the current web page for links that direct you to more specialized resources or tools available for this purpose....

How can I access weather videos and forecasts?

To access weather videos and forecasts, you can visit The Weather Channel's official website at weather.com. The website features a Additionally, The Weather Channel offers a video section on their website, where you can watch the latest weather news, severe weather alerts, and informative videos about weather phenomena. The videos are usually organized by topic, making it simple to find the content that interests you. For mobile users, The Weather Channel app provides similar functionalities, including real-time updates and video content, allowing you to stay informed while on the go. Overall, both the website and app are excellent resources for accessing comprehensive weather videos and forecasts....

Does the Weather Channel offer radar maps?

Yes, The Weather Channel does provide radar maps as part of its offerings. Users can access detailed radar imagery that displays precipitation,...

What is the difference between the Weather Channel and Weather Underground?

The Weather Channel and Weather Underground are both well-known providers of weather information, but they offer different features The Weather Channel, which is part of The Weather Channel, LLC, is recognized for its comprehensive weather forecasts, live broadcasts, and various weather-related programming. It emphasizes national and local weather reporting, including severe weather alerts, forecasts for various periods, and detailed coverage of significant weather events. Users can access this information through its website at weather.com and via the Weather Channel App, which provides real-time updates, radar imagery, and extended forecasts. On the other hand, Weather Underground is recognized for its vast network of personal weather stations and its focus on hyper-local weather data. It allows users to access a wide array of information from neighborhood-level forecasts, real-time weather updates, and historical weather data. This platform tends to attract individuals who are particularly interested in detailed meteorological data and community-driven weather reporting. In essence, while both platforms aim to inform users about weather conditions, The Weather Channel generally focuses on broader coverage and media content, whereas Weather Underground emphasizes localized data from community contributors. This makes both services valuable, depending on the specific weather information users are seeking. For further inquiries or specific features, it is advisable to look on their respective websites for detailed information....
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