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Tanga.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Tanga.com Customer Service?

The question we are asked most often is about how to talk to Tanga.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return/exchange an item if I live outside the United States?

Tanga.com has specific return and exchange policies that apply to all customers, regardless of their location, including those living Customers are encouraged to check the return policy outlined on the Tanga website for the most accurate and specific information related to their purchases. It is advisable to read through the terms associated with the item to ensure eligibility for a return or exchange. For further inquiries or detailed assistance, the contact information on the current webpage may provide additional support regarding international returns....
Ask any question you have about Tanga.com customer service, get an answer now.

Recent Tanga.com Customer Questions

The wheels for the Katziela does not fit the luxury rider pro.

We're sorry to hear that the wheels for the Katziela aren't fitting your Luxury Rider Pro. It's possible that the Katziela and Luxury Rider Pro may not be fully compatible or require different attachments. It's important to always confirm compatibility before making a purchase. We appreciate your understanding.
Asked Apr 2, 2024 4:52 PM

Help me with my Tanga.com customer service issue

Returns and Exchanges

How Do I Exchange the Wrong Item with Tanga.com?

If you need your order to be delivered on time, you must contact Tanga.com's customer service team as soon as possible if there is...

How Do I Return My Item to Tanga.com?

You can return almost anything you bought from Tanga for any reason, as long as you make the return within 15 days of purchase. You...

What is Tanga's return/exchange policy?

Tanga.com has a return and exchange policy designed to ensure customer satisfaction while accommodating the unique nature of their To successfully process a return, customers are generally required to contact Tanga to obtain a return authorization and further instructions. Items should be returned in their original packaging and condition to qualify for a refund, which is generally issued through the original payment method. It is important to understand that shipping costs may not be refunded, and customers might be responsible for return shipping fees unless the return is due to an error on Tanga's part, such as incorrect items or defective merchandise. For the most up-to-date and specific information regarding returns and exchanges, customers are encouraged to consult the relevant section on the Tanga website. There may be additional details or exceptions based on specific promotions or product categories that customers should be aware of....

How long do I have to return/exchange an item?

The return and exchange policy at Tanga.com typically allows customers to initiate a return or exchange within a specified period,...

Can I return an item if I've used it?

Tanga.com has specific return policies that typically state items must be returned in their original condition, which usually means For the most accurate and detailed information regarding returns for used items, it is always a good idea to check the current web page that outlines Tanga's return policy. There, customers can find the specific terms and conditions related to returns and exchanges, including any information regarding used items. This way, you will be equipped with the latest guidelines and can proceed accordingly....

Can I exchange my item for a different size/color?

Tanga.com generally has a straightforward policy regarding exchanges, but it is important to understand that the ability to exchange...

Do I have to pay for return shipping?

When considering returns on Tanga.com, it is important to note that the policy regarding return shipping can vary depending on the...

How long does it take to receive a refund/exchange?

The time it takes to receive a refund or exchange from Tanga.com can vary depending on several factors. Typically, once a return is For exchanges, the duration may also vary, depending on the availability of the requested item and the processing time for the new order. It is wise to check the specific return policy provided on the Tanga.com website for more detailed information regarding different products and their eligibility for returns or exchanges. For any updates regarding your order, it is also a good idea to refer to your order confirmation emails or visit the current web page for contact information if you need further assistance....

Can I return/exchange an item if I bought it on sale?

Tanga.com has a specific return policy that applies to items purchased on sale, and it is important to review the details provided...

Do I need a receipt for returns/exchanges?

When it comes to returns or exchanges on Tanga.com, it is generally recommended to have a receipt or proof of purchase. This documentation...

Can I return/exchange an item if I bought it as a gift?

Tanga.com has specific policies regarding returns and exchanges, which also apply to items purchased as gifts. Generally, if you received...

What if I lost my order/invoice number?

If a customer loses their order or invoice number when shopping on Tanga.com, there are still ways to retrieve important order information. In addition, customers can check their account on the Tanga.com website if they have created one. Their order history should be available, allowing them to view past purchases along with corresponding order numbers. If these methods do not yield the needed information, it may be useful to refer to the current web page for any relevant customer support options that Tanga.com provides regarding order inquiries....

Can I return/exchange an item if I live outside the United States?

Tanga.com has specific return and exchange policies that apply to all customers, regardless of their location, including those living Customers are encouraged to check the return policy outlined on the Tanga website for the most accurate and specific information related to their purchases. It is advisable to read through the terms associated with the item to ensure eligibility for a return or exchange. For further inquiries or detailed assistance, the contact information on the current webpage may provide additional support regarding international returns....
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