Updated

Sun Life Financial Customer FAQ

Top Answers & How-to Guides

What is Sun Life Financial's Phone Number?

The question we are asked most often is about how to talk to Sun Life Financial customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the process for changing my beneficiary?

Changing a beneficiary with Sun Life Financial is generally a straightforward process, but it can vary depending on the specific type If users prefer to fill out a form instead, they can typically find the change of beneficiary form in the resources section of the Sun Life website. After completing the form with the necessary details, including the name and relationship of the new beneficiary, it should be submitted according to the instructions provided, which may require mailing or faxing it. It is important to ensure that the selected beneficiary remains valid and that all relevant changes are documented. Users should also consider discussing their decisions with legal or financial advisors to ensure that changes align with their overall financial and estate planning goals. For precise steps and any specific requirements, checking the current Sun Life website is highly recommended, as it contains the most accurate and up-to-date information....
Ask any question you have about Sun Life Financial customer service, get an answer now.

Life Insurance

How do I apply for a life insurance policy?

Applying for a life insurance policy with Sun Life Financial is a straightforward process that can typically be completed online or Once you have established your needs, you can visit the Sun Life website to explore the various life insurance products offered. Sun Life provides a variety of options, such as term life, whole life, and universal life insurance, each designed to meet different financial goals and circumstances. If you prefer personalized advice or assistance, consulting with a financial advisor can be beneficial. They can guide you through the different policy options and help you complete the application process. The application itself will require you to provide personal information, including your health history and lifestyle details, as this information helps determine your eligibility and premium costs. After submitting your application, Sun Life will review it and may request further information. It is advisable to regularly check the website for updates on your application status and for any additional information you may need during this process....

What is the difference between term life insurance and permanent life insurance?

Term life insurance and permanent life insurance are two primary types of life insurance products that serve different purposes and Term life insurance provides coverage for a specified period, typically ranging from ten to thirty years. It is designed to offer a death benefit if the insured person passes away within the term of the policy. If the insured survives the term, the policy expires and no benefit is paid. Term insurance is generally more affordable than permanent insurance, making it an attractive choice for those seeking cost-effective coverage during significant life stages, such as raising a family or paying off a mortgage. On the other hand, permanent life insurance provides lifelong coverage as long as premiums are paid. This type includes various policies, such as whole life and universal life, which often accumulate a cash value over time. The cash value component allows policyholders to build savings that they can access during their lifetime. Permanent insurance tends to have higher premiums compared to term insurance but offers the advantage of lifelong protection and the potential for cash value growth. Each option has its benefits, and individuals should consider their financial goals and needs when making a choice....

Can I add additional coverage or change my policy with Sun Life Financial?

Yes, it is possible to add additional coverage or make changes to your policy with Sun Life Financial. They offer a variety of options It is important to review your current policy and understand the implications of any changes, including potential costs or new terms. The specific process for making changes can vary based on the type of policy held, so policyholders should consult their policy documentation for detailed information. Additionally, for up-to-date details or assistance, it is advisable to visit the official Sun Life Financial website, where one can find helpful resources and contact information to facilitate any changes or inquiries....

What are the options for policy riders?

Sun Life Financial offers a variety of policy riders that can enhance the basic coverage provided by their life insurance policies. Another option is a waiver of premium rider, which allows the policyholder to stop paying premiums under certain circumstances, such as being disabled for an extended period. This ensures that the policy remains in force even when financial resources may be limited due to unexpected health issues. Sun Life Financial also offers a critical illness rider, which provides a lump sum benefit if the insured is diagnosed with a covered critical illness. This rider aims to help policyholders deal with any financial burden caused by medical expenses that may arise during serious health challenges. Additionally, there may be options for a term conversion rider, allowing the policyholder to convert a term life policy into a permanent one without undergoing further medical underwriting. This gives individuals the flexibility to adjust their coverage as their needs evolve over time. It is essential for potential customers to carefully review the specific riders available with their chosen policy as offerings may vary. For more detailed information on the exact riders offered by Sun Life Financial, visiting their current website may be helpful....

Financial Planning

What services does Sun Life Financial offer?

Sun Life Financial offers a diverse range of services designed to support individuals, families, and businesses in managing their financial Additionally, Sun Life Financial provides health and dental insurance plans that cover medical expenses not typically included in provincial health care systems. This service helps policyholders manage costs related to doctor visits, hospitalization, and prescription medications, as well as preventive care. Sun Life also offers retirement savings solutions, including registered retirement savings plans (RRSPs), tax-free savings accounts (TFSAs), and pension plans for businesses. These options assist individuals in growing their savings over time and ensuring financial stability during retirement. Moreover, investment solutions are available through mutual funds and wealth management services, enabling clients to build their investment portfolios according to their financial goals and risk tolerance. For those interested in employee benefits, Sun Life Financial provides group benefits plans that can be customized for businesses, enhancing employee satisfaction and retention. Overall, Sun Life Financial caters to various financial needs, including life and health protection, savings, investment, and retirement planning. For the most accurate details and updates regarding their offerings, it is advisable to explore their official website....

Does Sun Life Financial offer any financial planning services?

Sun Life Financial does indeed offer a range of financial planning services designed to assist individuals in achieving their financial Through financial advisors, Sun Life clients can access tailored advice on various topics such as savings strategies, asset allocation, tax optimization, and estate planning. The goal of these services is to help clients create a comprehensive financial plan that considers both short-term objectives and long-term aspirations. Sun Life also provides various tools and resources on their website that can help individuals better understand their financial situation. These include online calculators, educational articles, and guides that cover key financial concepts. By utilizing these resources, clients can gain insights into their financial planning needs and make informed decisions about their future. For those interested in learning more about specific financial planning services or tools available, it may be beneficial to explore the current web page associated with Sun Life Financial. This way, individuals can find the most up-to-date information and resources available for their financial planning journey....

What retirement planning services do you offer?

Sun Life Financial provides a range of retirement planning services designed to meet the diverse needs of individuals preparing for In addition, Sun Life Financial often provides guidance on pension options, helping clients understand the various choices available to them, whether they are transitioning from a workplace pension or planning to manage their own retirement savings. They may also offer tools and calculators on their website that allow individuals to simulate different retirement scenarios, estimate income requirements, and assess their savings progress. Furthermore, wealth management services may also be available to assist clients in aligning their investment strategies with their retirement goals, ensuring a well-rounded approach to financial planning. Individuals are encouraged to explore the latest information and tools available on the Sun Life Financial website, as this can provide additional insights on specific services, resources, and contact information. Whether one needs assistance with budgeting, investment selection, or navigating the retirement landscape, Sun Life Financial aims to support effective retirement planning....

Investment Options

What types of investments does Sun Life Financial offer?

Sun Life Financial offers a diverse array of investment products designed to meet the unique financial goals and risk appetites of Another significant area is segregated funds, which are similar to mutual funds but come with unique features, such as maturity and death benefit guarantees. These products can provide clients with added security, especially in volatile markets, and are often utilized for long-term financial planning, including retirement savings. Sun Life also offers a range of index funds that aim to replicate the performance of a specific market index. These funds can be a cost-effective choice for investors who prefer a passive investment strategy. Fixed income investments, including bonds, are another option available through Sun Life, catering to those seeking steadier returns and lower risk compared to equities. In addition to these investment products, Sun Life provides various saving and investment accounts, including Tax-Free Savings Accounts (TFSAs) and registered retirement savings plans (RRSPs), which offer tax advantages and help clients grow their wealth over time. Lastly, Sun Life Financial focuses on socially responsible and sustainable investing, allowing clients to invest with their values in mind. Investors interested in this aspect can explore options that consider environmental, social, and governance (ESG) factors. Overall, Sun Life Financial offers a comprehensive suite of investment solutions to cater to diverse client needs and investment objectives. For more specific details and guidance on available investment options, clients may want to consider checking the current web page for additional information....

What is the Sun Life Financial Wellness Program?

The Sun Life Financial Wellness Program is designed to support the overall well-being of individuals by providing a comprehensive range The program offers benefits such as personalized assessments, educational materials, and guidance from experts in various fields. Individuals can access resources that provide insights into managing stress, improving physical fitness, and navigating financial planning. This holistic approach not only aids individuals in building a healthier lifestyle but also helps them cultivate resilience in the face of life's challenges. Additionally, the program may include workshops, webinars, and access to wellness challenges that encourage participation and engagement. This community aspect fosters connections among participants, creating an environment of support and motivation. For more detailed information, individuals may want to look at the wellness section of the current Sun Life website, which may include specific resources and programs available....

Claims and Payments

How can I check the status of my claim?

To check the status of a claim with Sun Life Financial, individuals may typically begin by logging into their personal online account...

What happens if I miss a premium payment?

If an individual misses a premium payment with Sun Life Financial, several steps may follow. First, a grace period is often provided, If the payment is not made within the grace period, the policy could lapse, meaning the individual may lose their insurance coverage. However, there may be options available to reinstate the policy, typically involving the payment of any missed premiums and possibly providing proof of insurability. It is important for policyholders to review their specific policy details, as terms and conditions can differ. For the most accurate and personalized information, it may be beneficial to refer to the documentation provided by Sun Life Financial or visit their official website....

Policy Management

How often can I review my policy?

Policyholders at Sun Life Financial typically have the ability to review their insurance policies at any time. Regular policy reviews...

What is the process for changing my beneficiary?

Changing a beneficiary with Sun Life Financial is generally a straightforward process, but it can vary depending on the specific type If users prefer to fill out a form instead, they can typically find the change of beneficiary form in the resources section of the Sun Life website. After completing the form with the necessary details, including the name and relationship of the new beneficiary, it should be submitted according to the instructions provided, which may require mailing or faxing it. It is important to ensure that the selected beneficiary remains valid and that all relevant changes are documented. Users should also consider discussing their decisions with legal or financial advisors to ensure that changes align with their overall financial and estate planning goals. For precise steps and any specific requirements, checking the current Sun Life website is highly recommended, as it contains the most accurate and up-to-date information....

Help me with my Sun Life Financial customer service issue

Ask any question you have about Sun Life Financial customer service. We will do our best to get you answers right away.
We look to the Sun Life Financial issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Sun Life Financial issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated