Starwood Hotel & Resorts Worldwide Customer FAQ

Before getting a refund from Starwood, ensure you fully understand the Cancellation Policy, including the fees. You can view the policy...

Starwood and Marriott are now one company. To view the cancellation policy, log in to your email and look for the confirmation email...

Starwood hotels and resorts is a brand of Marriott, and so is governed by Marriott policies. Marriott currently does not have a special...

Log in to your account at Starwood to cancel a trip to Starwood. Click Cancel My Trip in My Trips section. Choose a reason for canceling...

If you stayed at a Starwood resort, hotel, or spa and found a charge on your bill that you don't believe is appropriate, you can dispute...

Staying at a new hotel is often an exhilarating experience if you love to travel. Imagine stepping into the lobby, being greeted like...

Starwood Hotels and Resorts Worldwide frequently offers a variety of special discounts and promotions that cater to different types Furthermore, the Starwood Preferred Guest program offers exclusive benefits to members, which may include member-only rates, bonus points on bookings, and access to special packages. It is also not uncommon for Starwood to collaborate with partners to create unique promotions, such as those related to local events or holiday celebrations. To find the most current promotions and special offers, it is recommended to visit the official Starwood hotels and resorts website. There, travelers can explore the latest deals and membership benefits that best suit their travel needs. Checking the website regularly will ensure access to the most recent and relevant promotions....

Create a profile to book a trip with Starwood. Find a hotel you like and add it to your Wish List. Select your dates and number of...

If you never received a confirmation email from Starwood, check your spam or junk mail folder. The email program may have filtered...

Yes, it is generally possible to modify or make changes to reservations with Starwood Hotels and Resorts Worldwide. The specific details...

Starwood Hotels typically require guests to be at least eighteen years of age to book a room. This age requirement is common in the...

Starwood Hotels and Resorts Worldwide offers a diverse range of amenities designed to enhance the guest experience across its various For dining options, guests can often enjoy on-site restaurants that offer a variety of cuisines, as well as room service for those who prefer to dine in the comfort of their own rooms. Additionally, many properties provide business facilities, such as meeting rooms and conference spaces, catering to both corporate travelers and events. Guestrooms are generally designed with comfort in mind and may include premium bedding, flat-screen televisions, and minibars. Many Starwood hotels also offer unique features, such as spas and wellness centers, where guests can indulge in treatments and therapies aimed at relaxation and rejuvenation. Some locations provide family-friendly amenities, including children's programs and activities, ensuring that guests of all ages have a pleasant stay. Loyalty members of the Starwood Preferred Guest program can enjoy exclusive perks, such as upgrades, access to special events, and earning points for free nights. It is always advisable for travelers to explore the specific offerings and amenities available at each individual property on the Starwood Hotels website to ensure that they find accommodations that meet their particular needs and preferences....

Starwood Hotels and Resorts Worldwide offers a diverse range of room types to cater to the varied preferences and needs of their guests. For those desiring a more luxurious experience, there are suite options available. Suites often feature separate living areas, enhanced furnishings, and additional amenities such as kitchenettes or upgraded bathrooms. Within the suite category, there may be various styles, such as junior suites, one-bedroom suites, and even more expansive options for guests who require additional space. For families or larger groups, connecting rooms are usually offered, allowing for multiple rooms to be joined together while still providing privacy. Additionally, some Starwood properties may offer specialty rooms, including rooms that are accessible for guests with disabilities, pet-friendly accommodations, or rooms with specific views to enhance the guest experience. It is important to note that the specific availability of each room type can vary by location and property brand. For precise information regarding room offerings, guests are encouraged to visit the official website, which will provide the latest details and options tailored to individual hotel locations....

Starwood Hotels and Resorts Worldwide offers a variety of amenities across its diverse properties, and airport shuttle services can...

Starwood Hotels and Resorts Worldwide has a variety of pet policies that can differ based on the specific location and brand of the...

Check-in and check-out times at Starwood Hotels can vary depending on the specific property and its policies. Generally, check-in time...

Many Starwood Hotels allow guests to request early check-in or late check-out, but the availability of these options can vary depending Some members of the Starwood Preferred Guest program may enjoy enhanced privileges that could facilitate early check-in or late check-out, depending on their membership tier. To ensure a smooth experience, it is advisable to communicate your needs as soon as possible. For detailed information regarding specific policies, guests may want to review the current web page associated with their hotel of interest, as it will have the most accurate and relevant details regarding these requests....

Starwood Hotels and Resorts Worldwide has implemented a smoke-free policy across its properties to create a comfortable environment...

When staying at Starwood Hotel & Resorts Worldwide properties, guests may encounter various fees or charges that are important to be In addition to resort fees, there may be other charges associated with optional services. For example, parking fees are typical at many locations, especially in urban areas, and charges may apply for valet parking as well. Some properties also charge fees for bringing pets or for using amenities like spa services or on-site dining. Guests should also be aware that there could be additional fees for late check-out or early check-in. To avoid surprises, it is recommended to review the terms and conditions during the booking process and consult the specific property’s web page for detailed information on any potential extra charges. This will help ensure a smooth and enjoyable stay....