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Soccer.com Customer FAQ

Top Answers & How-to Guides

What is Soccer.com's Phone Number?

The question we are asked most often is about how to talk to Soccer.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a warranty on the products purchased from Soccer.com?

Soccer.com does offer a warranty on many of the products they sell, typically covering manufacturer defects. However, the specific...
Ask any question you have about Soccer.com customer service, get an answer now.

Returns and Exchanges

How Do I Return an Item to Soccer.com?

As a Soccer.com customer, getting the product you want and one that meets your needs is important. If you are not satisfied with your...

What is the return policy for Soccer.com?

Soccer.com has a customer-friendly return policy that is designed to accommodate various situations. Generally, items that are in new There are certain exceptions to this general return policy. For example, custom merchandise, including personalized jerseys or other tailored products, typically cannot be returned unless there is a manufacturing defect or an error in the customization. It is advisable for customers to carefully check the specific details regarding the return of custom items prior to making a purchase. When initiating a return, customers may be required to use a specific return process, which often involves obtaining a return authorization or a return shipping label. The costs associated with shipping returns may vary, and customers should be aware of whether they are liable for the shipping charges when returning an item. For the most accurate and up-to-date information regarding their return policy, customers are encouraged to read the policy on the current Soccer.com web page. This will help ensure that all terms and conditions, including any occasional policy changes, are clearly understood before proceeding with a return....

Can I exchange an item instead of returning it?

Soccer.com typically allows customers the option to exchange items instead of issuing a return. This is especially helpful if you need...

What is the timeframe for returning an item?

The timeframe for returning an item to Soccer.com typically allows customers to initiate a return within thirty days of receiving their...

Do I have to pay for return shipping?

Generally, Soccer.com has specific policies regarding return shipping that may vary based on the circumstances of your return. In many...

How long does it take to process a return?

The time it takes to process a return with Soccer.com can vary based on several factors. Generally, once an item is received at their...

Can I return personalized or customized items?

Typically, Soccer.com has a policy that states personalized or customized items are generally non-returnable. This policy is in place...

Do I need the original packaging for a return?

When considering a return to Soccer.com, it is generally advisable to include the original packaging. While Soccer.com may accept returns...

How will I receive my refund for a returned item?

When you return an item to Soccer.com, the refund process typically involves several steps. First, it is essential to ensure that the The refund is usually issued using the same payment method that was used for the original purchase. For instance, if you paid by credit card, the refund will typically be credited back to that same card. It is important to note that it may take a few business days for the refund to appear in your account, depending on your bank or credit card provider's processing times. If you have any specific questions about your return or refund, you may find helpful information on the current Soccer.com website. They often provide detailed guidelines and contact options to assist you further if needed....

Are there any items that are not eligible for return?

Yes, there are specific items that are generally not eligible for return on Soccer.com. Custom items, such as jerseys that have been Furthermore, clearance items or final sale products are usually non-returnable as well. It is important for customers to review the product descriptions carefully, as any restrictions or conditions regarding returns are typically stated there. Customers should also be aware of the time frames for returns, as most retailers, including Soccer.com, often have policies that require products to be returned within a certain period, such as thirty days from the date of purchase. For the most accurate and detailed information regarding return eligibility, customers are encouraged to check the return policy on the Soccer.com website or look for specific product details on the current web page....

Can I track the progress of my return?

Yes, customers can track the progress of their returns with Soccer.com. Once you initiate a return, a unique tracking number is typically...

Payment and Gift Cards

What payment options are available at Soccer.com?

Soccer.com offers a variety of payment options to ensure a convenient shopping experience for customers. Typically, major credit cards...

Do you offer gift cards for Soccer.com?

Soccer.com does offer gift cards, which can be a thoughtful choice for soccer enthusiasts. These gift cards allow recipients to choose...

Product Information

How can I find size guides for soccer apparel?

To find size guides for soccer apparel on Soccer.com, customers can typically look for specific sizing information directly on the...

Is there a warranty on the products purchased from Soccer.com?

Soccer.com does offer a warranty on many of the products they sell, typically covering manufacturer defects. However, the specific...

Help me with my Soccer.com customer service issue

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