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Sobeys Customer FAQ

Top Answers & How-to Guides

What is Sobeys's Phone Number?

The question we are asked most often is about how to talk to Sobeys customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How does Sobeys select its suppliers for products?

Sobeys has a comprehensive and structured approach to selecting its suppliers for products, which ensures that the company maintains The selection criteria often include a thorough evaluation of the supplier's ability to meet quality assurance standards, production capabilities, and compliance with food safety regulations. Sobeys also considers the supplier's reputation and track record in the industry. They seek suppliers who demonstrate a commitment to ethical practices, such as sustainability and responsible sourcing. This alignment with environmental and social governance is increasingly important to consumers, and Sobeys takes these factors seriously. Once potential suppliers have been identified, Sobeys might conduct on-site visits and audits to assess their facilities and operations. This helps ensure that the suppliers can consistently deliver the quality and safety that Sobeys customers expect. After completing the evaluation process, Sobeys enters into agreements with chosen suppliers, which may include terms regarding product availability, delivery schedules, and pricing. Additionally, Sobeys regularly reviews supplier performance to ensure ongoing compliance with their high standards. This collaborative approach helps foster long-term relationships with suppliers, benefiting both Sobeys and the suppliers while ultimately providing customers with quality products. For further details regarding Sobeys' supplier selection process, one might want to explore the information available on their current web page....
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Recent Sobeys Customer Questions

Will sobeys take American money as payment

Sobeys typically operates in Canadian currency, so they do not accept American money as payment. All transactions should be conducted in Canadian dollars.
Asked Feb 23, 2025 5:50 PM

Help me with my Sobeys customer service issue

Store Information

What are Sobeys store hours?

Sobeys store hours can vary significantly depending on the location and the day of the week. Typically, most Sobeys stores open their However, some stores may have different hours, particularly those in urban areas or those that are part of shopping centers. Additionally, special holiday hours can also impact the regular schedule, with some stores closing earlier or changing their hours entirely on specific holidays. To find the precise store hours for a particular Sobeys location, it is best to visit the Sobeys website, as it provides up-to-date information including detailed hours for each store. Customers can also discover if their local Sobeys has any special promotions or services available during those hours, ensuring a convenient shopping experience....

Where is the nearest Sobeys location?

To find the nearest Sobeys location, one can visit the official Sobeys website and utilize the store locator feature. This handy tool...

Does Sobeys have a pharmacy in-store?

Many Sobeys locations do feature in-store pharmacies that provide a variety of healthcare services and products. These pharmacies typically...

Payment and Orders

What payment methods are accepted at Sobeys?

Sobeys accepts a variety of payment methods to accommodate its customers. Generally, customers can use major credit cards such as Visa, In some stores, customers may find that Sobeys offers the ability to pay using gift cards, which can be a great choice for those who received gift cards or are looking for a controlled spending option. However, it is advisable to check with the specific Sobeys location for any variations in accepted payment methods, as these can differ by store. For the most current information, customers may wish to visit Sobeys' official website....

Can I order groceries online from Sobeys?

Yes, customers can order groceries online from Sobeys. The online shopping platform allows individuals to browse the extensive inventory...

What are the options for online grocery delivery?

Sobeys offers a variety of options for online grocery delivery to cater to the needs of its customers. The core offering is the ability Once the shopping is complete, customers have the option to choose delivery to their homes or opt for curbside pickup at a nearby Sobeys location. This flexibility allows individuals to select an option that suits their schedule and preferences. Delivery service typically ensures that items are brought directly to the customer’s doorstep within a specific time frame, while curbside pickup allows for a quicker collection of pre-ordered groceries without the need to enter the store. Furthermore, Sobeys provides the choice of various delivery windows, enabling customers to select a time that is most convenient for them. Certain regions may have additional services or partnerships that enhance delivery options, so it is always beneficial to refer to the specific details on the Sobeys website for the most current information and offerings in one's area. Overall, Sobeys aims to make online grocery shopping a seamless and efficient experience for its customers....

Loyalty and Promotions

What is the Sobeys loyalty program and how does it work?

The Sobeys loyalty program is known as the Air Miles program, which enables customers to earn reward miles on their purchases at Sobeys To join the program, customers need to sign up for an Air Miles account, which can be done easily either in-store or online. Once registered, customers receive an Air Miles card, which they present at checkout when making purchases. Each time a customer spends money on qualifying purchases, they earn Air Miles based on the total amount spent, with certain promotions and offers allowing for bonus miles. In addition to earning miles through in-store purchases, Sobeys also often facilitates opportunities for customers to earn extra Air Miles through special promotions, seasonal offers, or by purchasing specific products. The collected miles can be tracked online through the Air Miles website or via the app. It is important to note that the eligibility for earning miles is based on specific terms and conditions, which may vary. For the most accurate and detailed information regarding the Sobeys loyalty program, customers may consider visiting the official website where they can find current program details and contact information for any specific inquiries....

Does Sobeys offer any loyalty points for shopping?

Yes, Sobeys does offer a loyalty program known as the Scene+ program, which allows customers to earn points on their grocery purchases....

Are there any specials or promotions available at Sobeys?

Sobeys frequently offers a variety of specials and promotions to provide customers with savings on their grocery shopping. These can...

Products and Policies

What is Sobeys' return policy?

Sobeys has a customer-friendly return policy designed to ensure satisfaction with purchases. Generally, if a customer is not completely...

What is Sobeys' policy on organic and sustainable products?

Sobeys emphasizes its commitment to offering organic and sustainable products as part of its broader mission to provide high-quality In addition to organic offerings, Sobeys has developed initiatives aimed at sustainability. This includes sourcing products from local suppliers whenever possible to support local economies and reduce the carbon footprint associated with transportation. Furthermore, Sobeys is focused on providing sustainable seafood, ensuring that the seafood sold in its stores is responsibly sourced and certified by recognized organizations. Additionally, Sobeys is committed to reducing its environmental impact through various practices, including minimizing food waste, reducing plastic use, and implementing eco-friendly packaging solutions for its products. Consumers can find information regarding the sustainability and organic certifications on product labeling in-store, as well as on the Sobeys website, where they can explore the range of organic and sustainable options available. This approach allows Sobeys to cater to environmentally conscious shoppers while also promoting healthier eating habits. Those interested in learning more about specific policies related to organic and sustainable products may want to visit the current Sobeys website for the most up-to-date information....

Are there any gluten-free or allergy-friendly options available at Sobeys?

Sobeys offers a variety of gluten-free and allergy-friendly options to cater to the diverse needs of its customers. In many stores, In addition to gluten-free products, Sobeys aims to provide options for people with allergies, such as nut-free, dairy-free, and egg-free items. This is especially important for individuals with specific dietary restrictions. Many of the packaging labels indicate potential allergens, helping customers make informed decisions about their purchases. Moreover, Sobeys is continuously expanding its selection of healthier and specialty products, so it is worth checking back for new items. For those who prefer shopping online, Sobeys also offers an online grocery shopping platform where gluten-free and allergy-friendly items can be filtered for convenience. For the most up-to-date selection and specific product details, it may be beneficial to visit the Sobeys website or inquire at your local store....

How does Sobeys select its suppliers for products?

Sobeys has a comprehensive and structured approach to selecting its suppliers for products, which ensures that the company maintains The selection criteria often include a thorough evaluation of the supplier's ability to meet quality assurance standards, production capabilities, and compliance with food safety regulations. Sobeys also considers the supplier's reputation and track record in the industry. They seek suppliers who demonstrate a commitment to ethical practices, such as sustainability and responsible sourcing. This alignment with environmental and social governance is increasingly important to consumers, and Sobeys takes these factors seriously. Once potential suppliers have been identified, Sobeys might conduct on-site visits and audits to assess their facilities and operations. This helps ensure that the suppliers can consistently deliver the quality and safety that Sobeys customers expect. After completing the evaluation process, Sobeys enters into agreements with chosen suppliers, which may include terms regarding product availability, delivery schedules, and pricing. Additionally, Sobeys regularly reviews supplier performance to ensure ongoing compliance with their high standards. This collaborative approach helps foster long-term relationships with suppliers, benefiting both Sobeys and the suppliers while ultimately providing customers with quality products. For further details regarding Sobeys' supplier selection process, one might want to explore the information available on their current web page....

Careers and Services

Are there job opportunities available at Sobeys?

Sobeys, as a prominent grocery retailer, regularly offers a variety of job opportunities across its locations. Positions can range For the most accurate and current information regarding job openings, individuals are encouraged to visit Sobeys' official website. There, one can find a dedicated career section that lists available positions and provides details about the application process, requirements, and benefits associated with working at Sobeys. Additionally, the website may offer insights into the company's values, culture, and what it means to be part of the Sobeys team. Interested individuals should regularly check this page as job listings can be updated frequently....

Does Sobeys offer catering services?

Sobeys does offer catering services, providing a range of options suitable for various events and occasions. Their catering selection Customers can customize their catering orders to fit the size and theme of their gatherings, whether it is a corporate event, family gathering, or party. This flexibility allows individuals to select items that best suit their needs and preferences. To explore the full range of catering options, Sobeys usually provides an online platform where customers can view available choices, place orders, and obtain further details. It is recommended to check the specific Sobeys store location for any unique offerings or promotions that may be available in that area. Visiting the official Sobeys website might also provide additional insights and information regarding their catering services....
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