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SmileBox Customer FAQ

Top Answers & How-to Guides

How do I Contact SmileBox Customer Service?

The question we are asked most often is about how to talk to SmileBox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there an option for printing my SmileBox creations?

SmileBox offers a variety of options for users to create and share their digital projects, such as slideshows, invitations, and cards....
Ask any question you have about SmileBox customer service, get an answer now.

Recent SmileBox Customer Questions

how to download my slideshow since I’m not a member

To download your slideshow without being a member, you need to use SmileBox's sharing options. Typically, slideshows can be shared via email or social media, allowing you to send it to others. For direct downloads, a membership might be required. We suggest considering a membership for full access to all features.
Asked Aug 16, 2025 10:43 PM

how long is the music portion of the Floral Crown invite

The length of the music section of a SmileBox Floral Crown Invite is not preset. You can choose songs from the SmileBox music library or upload your own music files. The duration of the music will correspond to the length of your chosen song or audio file. Thus, the duration can potentially be as long or as short as you prefer, providing you with flexibility to customize your invite to create the desired atmosphere and effect.
Asked Apr 11, 2024 9:32 PM

Please Cancel My Subscription To Smilebox

To cancel your Smilebox subscription, first, log into your account. Then, navigate to the 'Settings' page. You should be able to see an option there that says 'Subscription.' Click on it and it will open the details of your subscription where you will find an option to 'Cancel Subscription.' After clicking this, follow the prompts to confirm your cancellation. Please note that cancellations take effect at the end of the current subscription period, so you will continue to have access to Smilebox's services until then.
Asked Mar 22, 2024 11:38 PM

I need to cancel my subscription to Smilebox.

Sure, to cancel your SmileBox subscription, follow these steps: first, log into your account. Find the “My Account” icon on the upper-right side of the page and then click on it. Next, choose “Membership info” from the dropdown menu. In the next screen, you'll see your subscription details. At the bottom of this area, click on “Want to cancel your membership?”. Follow the prompts to confirm your cancellation. Please note that canceling your subscription stops the automatic renewal, it doesn't refund payments already made, and it doesn't delete your SmileBox account.
Asked Mar 22, 2024 11:31 PM

cannot access my saved video.....never comes up spent hours on this creating it

We're sorry to hear about your issue. It's possible this may be due to a slow internet connection or technical glitches. We suggest firstly, clearing your browser's cache and cookies. If you're still having issues, it may help to try accessing Smilebox from a different device or another web browser. If the video was not saved properly before, we recommend recreating it and saving it again. Make sure to regularly save your progress to avoid similar issues in the future.
Asked Mar 12, 2024 5:51 PM

Help me with my SmileBox customer service issue

General Information

What is SmileBox?

SmileBox is an online platform that enables users to create custom digital content such as slideshows, collages, invitations, cards, Users can easily upload their own images or choose from SmileBox's extensive library of stock images. The intuitive interface helps users drag and drop elements into their designs, making the creative process both straightforward and enjoyable. SmileBox aims to help people share memorable moments with friends and family in a visually appealing manner. Additionally, SmileBox provides options for printing or sharing digital creations through social media, email, or text. Users can often access SmileBox through a subscription model, which may grant them unlimited access to features and templates. To discover more about SmileBox or to find specific details regarding their services, users may want to visit the current web page....

How much does SmileBox cost?

SmileBox offers a variety of pricing options depending on the type of subscription chosen. Generally, customers can select between...

Is SmileBox available on mobile devices?

SmileBox primarily operates as a web-based application, which means that it is accessible through a web browser on various devices,...

What payment methods are accepted for SmileBox subscriptions?

SmileBox accepts a variety of payment methods for subscriptions to ensure convenience for users. Typically, credit cards from major...

Subscriptions and Payments

Can I cancel my SmileBox subscription?

Yes, it is indeed possible to cancel a SmileBox subscription. Users typically have options for managing their subscriptions through...

Is there a limit on the number of creations I can make with SmileBox?

SmileBox does have limitations regarding the number of creations users can make, and these restrictions can depend on the type of subscription...

Creative Features

Can I add music to my SmileBox creations?

Yes, users can add music to their SmileBox creations. The platform offers a variety of preloaded music tracks that can enhance the...

Can I download my SmileBox creations to my computer?

Yes, users can download their SmileBox creations to their computers. SmileBox offers a straightforward way to save your personalized If you are unsure of how to access this option, visiting the help section on the SmileBox website may provide you with additional details and step-by-step instructions. You can also look for more information pertaining to specific formats or any limitations related to downloading. The support resources available on the current webpage are quite helpful for clarifying any further questions regarding downloading your creations....

Does SmileBox offer templates for different occasions?

Yes, SmileBox does offer a diverse range of templates tailored for various occasions. Users can find templates for celebrations such...

Can I collaborate with others on SmileBox creations?

SmileBox offers various features that enable collaboration on creations, making it a delightful experience for users who want to work...

What types of projects can I create with SmileBox?

SmileBox offers a diverse range of projects that users can create, catering to various occasions and personal preferences. Users can In addition to slideshows, SmileBox enables users to create digital invitations for gatherings such as parties, holidays, or any social event. These invitations can be tailored with unique designs and themes, providing a personal touch to event planning. Another popular option is creating photo albums. Users can compile their cherished memories into visually appealing albums, complete with backgrounds, overlays, and text. Furthermore, SmileBox allows for the creation of collages, which are ideal for combining multiple images into a singular, cohesive display. Users can also design greeting cards for various occasions, including birthdays, holidays, and thank-you notes. Overall, the platform provides numerous templates and tools to facilitate a wide array of creative projects suitable for any celebration or memory. For more specific options and features, it may be beneficial to explore the current web page on SmileBox....

Is there an option for printing my SmileBox creations?

SmileBox offers a variety of options for users to create and share their digital projects, such as slideshows, invitations, and cards....
We look to the SmileBox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SmileBox issues reported to GetHuman
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