In a nutshell: If your Skrill account is restricted, prompt action is crucial. To prevent restrictions, avoid creating multiple accounts, using a VPN, or logging in through public Wi-Fi. Always register personal payment methods, verify your account, and keep the app updated. If closed for severe violations, your account cannot be
If you use Skrill to send and receive money online without needing to use your bank to do it then you probably depend on your Skrill account staying up and running at all times. So if it has been restricted then you are probably most eager to get the restrictions lifted as soon as possible. You have a couple of different options available, depending on your circumstances.
There are several things you can do to make sure your account never gets restricted in the first place. Follow these guidelines:Do not make multiple accounts for yourself. Multiple accounts can be seen as a sign that you are trying to do something shady with your money.Do not use a VPN to log in to your Skrill account.To avoid someone hacking your Skrill account and getting it restricted for you, do not log in to your account from an open wi-fi network.Only register your own personal payment methods, such as a debit card, bank account, or mobile wallet.If you have not yet verified your account, you will be limited in the amounts you can send and receive on a daily basis. Make sure to keep track of those limits and never exceed them.Only use a personal account for personal business. Business use of a personal account is forbidden.Keep the Skrill app updated.Do not share your Skrill account log in information with anyone else.Always follow the transfer instructions.If your account has been closed instead of restricted, it is the result of something the company sees as a serious violation of its terms of service. If it is closed, you will not be able to get it opened again and you will be forbidden from opening a new Skrill account in the future.
If your account has been closed and there is still money in your account, Skrill may offer you a refund, depending on the details of the violation.
Skrill home page
These instruction may include submitting certain documents to verify your personal information, an explanation of recent transactions or log in patterns, or an update to your personal data.
This should get your restriction removed. Do not proceed with subsequent steps.
The company might send you an email with instructions. If it does, follow them to get your account restrictions removed.
If nothing else has worked to get the restrictions lifted, call a Skrill customer service representative to ask what you should do to get your account's restrictions removed and then follow the instructions you are given. The customer service center is open 24 hours a day, 7 days a week.
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