The question we are asked most often is about how to talk to Shark Vacuum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are
It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
Ask any question you have about Shark Vacuum customer service, get an answer now.
I recently purchased a Shark Rocket Vacuum. Unfortunately, my puppy got a hold of the cord and it is no longer working. Is it possible to purchase a new cord?
Yes, you can purchase a replacement cord for your Shark Rocket Vacuum. It's recommended to check the Shark website or authorized retailers for available replacement parts specific to your model.
Asked Nov 24, 2025 7:32 PM
My puppy chewed the cord on my new Shark Rocket Vacuum. Can I order a replacement cord?
Yes, you can order a replacement cord for your Shark Rocket Vacuum. There is a link to the most up-to-date contact information right here on this page to assist you further.
Asked Nov 24, 2025 7:21 PM
Which shark vacuum is the very lightest in weigt
The Shark Rocket models are among the lightest vacuum cleaners offered by Shark. Specifically, the Shark Rocket Ultra-Light is designed for easy maneuverability and portability, weighing around 7.5 pounds.
Asked Nov 11, 2025 11:23 PM
Best mode to use on Berber carpets
For Berber carpets, it’s recommended to use the vacuum's low pile carpet setting. This mode is designed to effectively clean textured surfaces without damaging the fibers. Ensure that the vacuum has a brush roll feature that can be adjusted or turned off to prevent snagging. Regular maintenance and careful handling will help keep your Berber carpet looking its best.
Asked Nov 4, 2025 6:04 PM
S7001 steam & scrub mop is not making steam
If your S7001 steam and scrub mop is not making steam, check the water reservoir to ensure it is filled with clean water. Make sure the mop is properly plugged in and turned on. Allow it to heat up for the required time, as it may take a few moments to start producing steam. If it still does not work, check the steam settings and ensure there are no blockages in the steam nozzle. If problems persist, refer to the troubleshooting section in the user manual for further guidance.
Asked Oct 26, 2025 2:50 PM
Help me with my Shark Vacuum customer service issue
When using a Shark Vacuum, it is important to follow certain safety precautions to ensure both the user and the vacuum are protected.
It is advisable to keep the vacuum away from water and wet areas to prevent electrical hazards. Users should ensure that the vacuum cleaner is unplugged when not in use or when performing maintenance such as cleaning filters or emptying dust cups. During operation, it is important to supervise children and pets to avoid accidents.
Users should also be cautious not to vacuum any items that could damage the vacuum or cause injury, such as large debris, liquids, or any flammable materials. Regularly checking the vacuum for damages and ensuring filters and brushes are clean will help maintain optimal performance and safety. For more specific safety guidelines, visiting the Shark website may be helpful....
Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are
It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
We look to the Shark Vacuum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.