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San Jose Sharks Customer FAQ

Top Answers & How-to Guides

What is San Jose Sharks's Phone Number?

The question we are asked most often is about how to talk to San Jose Sharks customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I bring food or drinks into the Sharks' games?

Generally, the San Jose Sharks have a policy that prohibits bringing outside food and beverages into the arena during games. This is...
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Team History

Who are some of the most famous players in Sharks history?

The San Jose Sharks have a rich history filled with talented players who have left a lasting impact on the franchise and its fans. Another notable player is Joe Thornton, a dynamic center who played a crucial role in transforming the Sharks into contenders during his tenure. Renowned for his exceptional vision and playmaking ability, Thornton ranks highly in several franchise statistical categories and is remembered for his contributions to the team's success. Evgeni Nabokov is also a key figure, having anchored the Sharks' goaltending for several years. His remarkable saves and consistency helped the team reach the playoffs multiple times. Additionally, the likes of Logan Couture and Brent Burns have emerged as fan favorites in more recent years, contributing significantly to the team's identity. Each of these players has helped shape the history of the San Jose Sharks, and their legacies continue to resonate with fans today. For further information, it may be worthwhile to browse the Sharks' official website....

What is the history of the San Jose Sharks?

The San Jose Sharks were established as a franchise in 1991, becoming the first National Hockey League team based in Northern California. In their inaugural season, the Sharks finished with a record of seventeen wins and sixty-six losses, which was a difficult start. Over the years, plans were put into place to improve the team's performance and build a competitive roster. The franchise experienced gradual improvement and marked a significant milestone in the 1993-1994 season by making its first playoff appearance. This run resonated with fans and solidified the Sharks' place in the league. Throughout the late 1990s and early 2000s, the Sharks continued to improve their performances, reaching the Stanley Cup playoffs multiple times. The hiring of coach Ron Wilson and the acquisition of key players like Owen Nolan and Teemu Selanne contributed to this success. The most significant achievement in the franchise's history came during the 2015-2016 season when the Sharks reached the Stanley Cup Final for the first time. Although they were defeated by the Pittsburgh Penguins, this was a landmark moment for the franchise. Over the years, the Sharks have been known for their passionate fan base, playing their home games at the SAP Center, often referred to as the Shark Tank. The franchise has produced numerous talented players who have left a lasting legacy on the ice, contributing to the Sharks' identity as a competitive force in the NHL. For more information, one might consider visiting the official Sharks website, where various resources and historical data are available....

Game Day Information

Where do the San Jose Sharks play their home games?

The San Jose Sharks play their home games at the SAP Center, which is often referred to as the Shark Tank. This venue is located in...

Are kids allowed in the arena, and are there kids' activities during games?

Yes, children are allowed in the arena during San Jose Sharks games. The Shark Tank is a family-friendly environment, and families Additionally, during certain games or events, there may be special promotions or themed activities for children. Events like "Kids Day" are quite popular and usually feature additional fun experiences for young fans. For the most current information regarding activities for kids at games, it is always a good idea to check the information available on the official San Jose Sharks website. This will provide details on any specific events or offerings that may be taking place during upcoming games, ensuring a great experience for families visiting the arena....

What amenities are available at the Sharks' home arena?

The San Jose Sharks play their home games at the SAP Center, which is often affectionately referred to as the Shark Tank. This arena The SAP Center also features several social and entertainment areas where fans can gather and enjoy the atmosphere before and during games. Merchandise shops are readily accessible, allowing fans to purchase their favorite Sharks gear and memorabilia. Additionally, the arena is designed with modern amenities such as comfortable seating and large video screens to ensure that guests do not miss any action. For those who may require assistance or special accommodations, the SAP Center is equipped to provide support. For the most up-to-date information on facility features and services, it is always a good idea to check the official website, as this may provide detailed insights into all the amenities available during events....

What are the Sharks' game day policies regarding bags?

The San Jose Sharks have specific game day policies regarding bags to ensure the safety and enjoyment of all fans attending games at It is common for approved bags to be limited to clear plastic bags that do not exceed a specific dimension, allowing for easier inspection upon entry. Additionally, fans may be encouraged to leave bags at home to expedite the entry process and reduce congestion at security checkpoints. For the most up-to-date information regarding the bag policy as well as other important game day protocols, it is advisable to visit the official sjsharks.com website. There, fans can find detailed guidelines on permissible items, ensuring a smooth and enjoyable game experience. Following these policies helps create a more efficient entry process and enhances overall fan safety during events at the Shark Tank....

Can I bring food or drinks into the Sharks' games?

Generally, the San Jose Sharks have a policy that prohibits bringing outside food and beverages into the arena during games. This is...

Ticketing and Membership

What is the Sharks' policy on refunds for tickets?

The San Jose Sharks have a specific policy regarding ticket refunds, which generally aligns with standard practices in the sports industry....

How can I purchase tickets for a Sharks game?

To purchase tickets for a San Jose Sharks game, there are several options available. Fans can visit the official website of the Sharks, Additionally, tickets may be available through authorized ticket vendors and platforms that specialize in sports events. It is advisable to avoid purchasing from unauthorized sources to ensure legitimacy. For those who prefer traditional methods, visiting the box office at the Shark Tank could also be an option. It is recommended to check the Sharks' official website for the most accurate and up-to-date information regarding ticket availability and purchasing methods....

How can I become a member of the Sharks' fan club?

To become a member of the San Jose Sharks' fan club, individuals typically need to visit the team's official website, sjsharks.com....

Are there special discounts or promotions for Sharks games?

The San Jose Sharks often offer a variety of discounts and promotions for their games throughout the season. These promotions can include To stay updated on the latest promotions, fans are encouraged to regularly check the official Sharks website, where they often post current offers and details about upcoming games. The website might also feature information about specific promotional nights, such as "Hockey Fights Cancer Night" or "Military Appreciation Night," where fans can engage in special activities and initiatives. It is always beneficial for fans to sign up for newsletters or follow the Sharks on social media, as additional promotions or last-minute deals may be announced there. Engaging with the website and social channels is one of the best ways to ensure that fans do not miss out on any discounts or promotional opportunities....

Fan Engagement

What are the different seating options available at the arena?

The seating options available at the arena, commonly referred to as the Shark Tank, offer a variety of experiences for fans attending First, there are the lower bowl seats, which are closest to the ice and provide an intimate view of the action. These seats can enhance the excitement of the game, as fans are mere feet away from the players. Next, there are the upper bowl seats, which are positioned higher up but still offer a great view of the rink. They are often more affordable and provide a wider perspective of the game, allowing fans to appreciate the overall plays and positioning of the teams. In addition to these standard options, there are also premium seating areas, such as suites and club seats. These areas typically provide added amenities, such as dining options, comfortable seating, and exclusive access to lounges. For those looking for a unique experience, the arena may also offer standing room options during high-demand games. Fans interested in specific seating arrangements should check the current web page for more details and availability, as well as any additional offerings that may enhance their game experience....

Does the team have a mascot, and what is its name?

The San Jose Sharks do have a mascot, and its name is Sharkie. Sharkie is a friendly, anthropomorphic shark who has become a beloved...

Are there any fan events or meet-and-greets with players?

The San Jose Sharks frequently host fan events and opportunities for supporters to engage with their favorite players. These events Fans should regularly check the team’s official website for announcements regarding upcoming events, as schedules and opportunities can change frequently. This is a great way to stay informed about player appearances and fan engagement activities. Social media platforms and newsletters are also valuable resources for receiving updates about events. Participating in these events not only provides a chance to meet players but also enhances the overall fan experience, fostering a vibrant community of Sharks supporters....

How can I find out about Sharks merchandise?

To learn about Sharks merchandise, fans can visit the official website of the San Jose Sharks, where a wide array of items is usually...

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