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Rugsdoneright.com Customer FAQ

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What is Rugsdoneright.com's Phone Number?

The question we are asked most often is about how to talk to Rugsdoneright.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a design consultation service available?

Rugsdoneright.com offers a variety of services, but specific design consultation availability can vary. Generally, the company focuses...
Ask any question you have about Rugsdoneright.com customer service, get an answer now.

Rug Specifications

What are the available rug sizes?

Rugs Done Right offers a wide selection of rug sizes to accommodate various needs and preferences. Typically, customers can find standard Additionally, there are oversized options for larger spaces and custom sizes that may be available depending on specific needs. These larger sizes are perfect for creating a focal point in a room or for layering with other decor elements. It is also important to consider the shape of the rug; commonly found shapes include rectangular, square, round, and even runner styles for hallways or entryways. To find the exact sizes and styles currently available, it is advisable to check the Rugs Done Right website for the most up-to-date information. With such a wide range available, there is a strong possibility of finding the perfect rug to match any space and style....

What materials are the rugs made of?

Rugs Done Right offers a diverse selection of rugs crafted from various materials, catering to different tastes and practical needs. Wool rugs are known for their durability, warmth, and natural stain resistance. The fibers provide a luxurious texture, making them a popular choice for both traditional and contemporary settings. Cotton rugs are lightweight and easy to clean, which makes them ideal for high-traffic areas, as well as being available in a wide range of designs and colors to complement any decor. Synthetic fiber rugs, which might include materials such as polypropylene and nylon, are often crafted for their resilience and affordability. These materials provide excellent resistance to moisture and fading, making them suitable for outdoor use as well as for households with children and pets. Jute rugs offer a unique, natural look and are prized for their sustainability. Made from the fibers of the jute plant, these rugs contribute an organic aesthetic and are biodegradable, reflecting environmentally conscious choices. Ultimately, the array of materials available at Rugs Done Right ensures that customers can find rugs that not only fit their personal style but also meet their needs in terms of durability and maintenance. To view the specific materials of individual rugs, it may be beneficial to check the details provided on the current web page....

Can I customize the size or color of a rug?

Rugs Done Right offers a variety of options that may allow for customization of size and color for their rugs. Typically, their product Customers frequently find that certain collections provide the flexibility to select specific dimensions and color variants to better fit their unique space and aesthetic desires. It is always beneficial to browse through the collections on the Rugs Done Right website to see which rugs are available for customization. Additionally, the website usually contains detailed product descriptions that can provide insight into the customization options available. For more comprehensive information about specific rugs, colors, or sizes, referring to the current web page may help you discover all the available options related to customization....

Are the rug colors accurate in the product images?

Rugs Done Right strives to provide accurate product images that reflect the true colors of the rugs available on their website. However,...

Are the rugs suitable for high-traffic areas?

Rugs from Rugs Done Right are designed to cater to a variety of needs, including those in high-traffic areas. When choosing a rug for Rugs Done Right offers a wide range of styles and designs, allowing customers to find options that not only withstand daily wear and tear but also complement their home decor. Customers can look for rugs that have a low pile height, as they tend to handle traffic better and minimize wear compared to thicker rugs. For specific recommendations and to see the latest selections, it may be helpful to browse the current web page or consult the product details for each rug....

Are non-toxic and eco-friendly options available?

Rugs Done Right offers a variety of non-toxic and eco-friendly rugs that cater to customers who prioritize sustainability and health When looking for eco-friendly rugs, it is advisable to pay attention to certifications that ensure the rugs adhere to certain environmental standards. Additionally, Rugs Done Right often provides information regarding the sourcing and manufacturing processes of their rugs, giving customers peace of mind when making a purchase. For the most accurate and current information on the specific eco-friendly and non-toxic options available, customers are encouraged to explore the product listings on the Rugs Done Right website. This way, they can find detailed descriptions of the materials used, benefits of each option, and any relevant certifications that may apply....

Shipping and Orders

Do you offer international shipping?

Rugsdoneright.com primarily focuses on domestic sales within the United States, and international shipping options may vary depending...

How long does it take to receive my order?

The time it takes to receive an order from Rugsdoneright.com can vary based on several factors, including the specific item being ordered,...

Can I track my order shipment?

Yes, customers can track their order shipment when shopping on Rugsdoneright.com. After placing an order, customers typically receive...

Payment and Policies

What is your return policy?

Rugs Done Right typically recommends reviewing their return policy directly on their website for the most accurate and up-to-date information. It is common for many retailers to offer a certain grace period during which customers can return items that may not meet their expectations. This period could range from thirty to ninety days, depending on the specifics set by the store. In addition, items are often required to be in their original condition and packaging to be eligible for a full refund. There can also be exceptions for custom or clearance items, which might not be returnable at all. Customers frequently appreciate it when a retailer provides clear guidelines regarding the return process. These guidelines often include information about who is responsible for shipping costs associated with the return, as well as how to initiate the return. Overall, for specific details and to ensure understanding of any conditions or limitations, it is best to check the current web page dedicated to returns on the Rugs Done Right website....

What payment methods do you accept?

Rugsdoneright.com accepts a variety of payment methods to make shopping convenient for customers. Typically, you will find that they...

Do you offer any warranty on your rugs?

Rugs Done Right provides a warranty on many of their rugs, which typically varies depending on the specific product and material. Generally,...

What should I do if I'm not satisfied with my rug?

If a customer is not satisfied with their rug purchased from Rugsdoneright.com, there are several steps that they can take to address If the customer believes their situation qualifies for a return or exchange, they should gather all relevant information regarding their order, such as the order number and any documentation that came with the product. It can be helpful to take photographs of the rug, particularly if there are defects or damages that contributed to the dissatisfaction. Additionally, customers may wish to initiate the return or exchange process by following the instructions outlined on the Rugsdoneright.com website. This may involve filling out a return request form or reaching out through designated channels for customer service. Being organized and thorough will help facilitate a smoother resolution to the concern. For more specific inquiries or assistance, checking the contact information on the current web page may provide additional guidance....

Maintenance and Consultation

How do I clean and maintain my rug properly?

Proper cleaning and maintenance of a rug can significantly enhance its longevity and appearance. Rugs, especially those made from natural In addition to vacuuming, it is advisable to rotate the rug every few months. This helps to ensure even wear and prevents sun fading, which can occur if one side receives more sunlight than the other. If spills occur, it is important to act quickly. Blot the area with a clean, absorbent cloth to soak up excess liquid, taking care not to rub the stain, as this might damage the fibers. For more stubborn stains, a mixture of mild detergent and water can be applied with a soft cloth. Remember to test any cleaning solution on a small, inconspicuous area of the rug first to ensure it does not cause discoloration. Professional cleaning is recommended every few years, particularly for high-end or delicate rugs. Lastly, always check the care instructions provided by Rugsdoneright.com, as specific rugs may have different maintenance needs based on their materials and construction. For additional information about cleaning specific types of rugs or for any other queries, it is beneficial to refer to the relevant sections on the Rugsdoneright.com website....

Is there a design consultation service available?

Rugsdoneright.com offers a variety of services, but specific design consultation availability can vary. Generally, the company focuses...

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