Recent Royal Jordanian Airlines Customer Questions
How can i get back my lost luggage
To retrieve lost luggage, report the issue to Royal Jordanian Airlines as soon as possible, ideally at the airport's lost luggage desk. You will need to provide your flight details and luggage description. After filing a report, you will receive a reference number to track the status of your luggage. Keep this number for future reference. The airline will work to locate your luggage and arrange for its return to you.
Asked Oct 9, 2024 5:24 PM
I need Waiver code for schedule change in RJ airline
We're sorry, but we can't directly provide a waiver code for a schedule change on Royal Jordanian Airlines. Waiver codes are generally given due to specific circumstances affecting the airline or your flight and are typically provided by the airline's customer service. It's best to directly contact Royal Jordanian Airlines if you believe your situation qualifies for a waiver.
Asked Mar 26, 2024 1:52 PM
Need RJ airline Schedule change Policy
The Royal Jordanian Airlines' schedule change policy states that if an airline schedule changes, ticket holders may be entitled to reroute their flight at no extra cost, opt for a refund, or change to an alternate flight depending on the extent of the change and availability of alternative flights. The exact remedies would depend on the specific circumstances including the cause of the schedule change, the duration of the delay, and the passenger's fare rules. However, it's always recommended to check the most updated policy online directly from Royal Jordanian Airlines or connect with their customer service for the most accurate information.
Asked Mar 26, 2024 1:50 PM
cannot register for Royal Jordanian app
If you're unable to register for the Royal Jordanian app, it might be due to a network issue, a problem with the data you're entering or an issue with the app itself. Ensure you have a stable network connection first. Then, make sure you're filling in all the necessary data correctly. If the problem persists, you might want to uninstall the app, then download and install it again. Make sure your device has the latest operating system updates and that the app is also the most recent version. If none of these solutions work, there may be a temporary issue with the app itself.
Asked Mar 25, 2024 8:02 PM
Help me with my Royal Jordanian Airlines customer service issue
Baggage and Allowances
What is the baggage allowance for my flight?
Royal Jordanian Airlines has specific baggage allowance policies that can vary based on various factors including the type of fare
For checked baggage, economy class passengers typically have an allowance of one piece weighing up to 23 kilograms. Business class travelers can usually carry two pieces of checked baggage, with each piece weighing up to 32 kilograms. However, passengers flying to or from certain destinations may have different allowances.
It is important for passengers to verify the most current baggage policies directly on the official Royal Jordanian Airlines website, as they can change frequently or vary by flight. It is recommended to check the specific details related to the individual itinerary to ensure compliance with all requirements....
Are there any restrictions on carry-on luggage?
Royal Jordanian Airlines does have specific restrictions regarding carry-on luggage to ensure safety and compliance with regulations.
It is important for passengers to also consider that certain items may be restricted or prohibited in carry-on luggage, such as sharp objects, liquids over a specific volume, and items that may pose a threat to safety.
For the most updated information regarding baggage policies and any specific rules that may apply to your flight or destination, it is advisable to consult the current information available on the official Royal Jordanian Airlines website....
Are there any restrictions on carry-on luggage?
Royal Jordanian Airlines does have specific restrictions regarding carry-on luggage to ensure safety and compliance with regulations.
It is important for passengers to also consider that certain items may be restricted or prohibited in carry-on luggage, such as sharp objects, liquids over a specific volume, and items that may pose a threat to safety.
For the most updated information regarding baggage policies and any specific rules that may apply to your flight or destination, it is advisable to consult the current information available on the official Royal Jordanian Airlines website....
Are there any restrictions on carry-on luggage?
Royal Jordanian Airlines does have specific restrictions regarding carry-on luggage to ensure safety and compliance with regulations.
It is important for passengers to also consider that certain items may be restricted or prohibited in carry-on luggage, such as sharp objects, liquids over a specific volume, and items that may pose a threat to safety.
For the most updated information regarding baggage policies and any specific rules that may apply to your flight or destination, it is advisable to consult the current information available on the official Royal Jordanian Airlines website....
Are there any restrictions on carry-on luggage?
Royal Jordanian Airlines does have specific restrictions regarding carry-on luggage to ensure safety and compliance with regulations.
It is important for passengers to also consider that certain items may be restricted or prohibited in carry-on luggage, such as sharp objects, liquids over a specific volume, and items that may pose a threat to safety.
For the most updated information regarding baggage policies and any specific rules that may apply to your flight or destination, it is advisable to consult the current information available on the official Royal Jordanian Airlines website....
Check-in and Booking
Can I check-in online?
Yes, Royal Jordanian Airlines offers online check-in for its passengers. This convenient option allows travelers to check in from the...
Can I make changes to my booking?
Royal Jordanian Airlines generally allows passengers to make changes to their bookings, which may include modifying travel dates, names,
Typically, changes can be made through the airline's official website, where travelers can access their booking using their last name and booking reference. It is important to note that any changes requested may be subject to availability and additional charges, depending on the nature of the modification.
For the most current details regarding policies, fees, and instructions on how to make changes to a booking, it is advisable to visit the appropriate section on the Royal Jordanian Airlines website. This ensures that you have the most accurate and up-to-date information necessary for your travel plans....
What are the seat selection options during booking?
Royal Jordanian Airlines offers a variety of seat selection options during the booking process to cater to the preferences and needs
In Economy Class, passengers may find the option to select standard economy seats, which offer reasonable comfort for short and long-haul flights. Additionally, there may be the possibility of choosing extra legroom or preferred seating for an added cost. Business and First Class passengers can enjoy more spacious and luxurious seating arrangements that provide greater comfort and amenities.
It is important to note that seat selection may not be available for all bookings, particularly for the lowest fare categories, where seating may be assigned at check-in. Passengers are encouraged to check the relevant details while booking on the official Royal Jordanian Airlines webpage, as this will provide the most accurate information regarding seat availability, selection options, and any associated fees....
What are the seat selection options during booking?
Royal Jordanian Airlines offers a variety of seat selection options during the booking process to cater to the preferences and needs
In Economy Class, passengers may find the option to select standard economy seats, which offer reasonable comfort for short and long-haul flights. Additionally, there may be the possibility of choosing extra legroom or preferred seating for an added cost. Business and First Class passengers can enjoy more spacious and luxurious seating arrangements that provide greater comfort and amenities.
It is important to note that seat selection may not be available for all bookings, particularly for the lowest fare categories, where seating may be assigned at check-in. Passengers are encouraged to check the relevant details while booking on the official Royal Jordanian Airlines webpage, as this will provide the most accurate information regarding seat availability, selection options, and any associated fees....
What are the seat selection options during booking?
Royal Jordanian Airlines offers a variety of seat selection options during the booking process to cater to the preferences and needs
In Economy Class, passengers may find the option to select standard economy seats, which offer reasonable comfort for short and long-haul flights. Additionally, there may be the possibility of choosing extra legroom or preferred seating for an added cost. Business and First Class passengers can enjoy more spacious and luxurious seating arrangements that provide greater comfort and amenities.
It is important to note that seat selection may not be available for all bookings, particularly for the lowest fare categories, where seating may be assigned at check-in. Passengers are encouraged to check the relevant details while booking on the official Royal Jordanian Airlines webpage, as this will provide the most accurate information regarding seat availability, selection options, and any associated fees....
What are the seat selection options during booking?
Royal Jordanian Airlines offers a variety of seat selection options during the booking process to cater to the preferences and needs
In Economy Class, passengers may find the option to select standard economy seats, which offer reasonable comfort for short and long-haul flights. Additionally, there may be the possibility of choosing extra legroom or preferred seating for an added cost. Business and First Class passengers can enjoy more spacious and luxurious seating arrangements that provide greater comfort and amenities.
It is important to note that seat selection may not be available for all bookings, particularly for the lowest fare categories, where seating may be assigned at check-in. Passengers are encouraged to check the relevant details while booking on the official Royal Jordanian Airlines webpage, as this will provide the most accurate information regarding seat availability, selection options, and any associated fees....
Policies and Insurance
What is Royal Jordanian's cancellation policy?
Royal Jordanian Airlines has a cancellation policy that varies depending on the fare type purchased and the conditions applicable to
For the most part, refundable tickets provide more flexibility, allowing passengers to cancel their flights and receive a full or partial refund, as applicable. On the other hand, non-refundable tickets usually do not allow for refunds upon cancellation, but passengers may be able to make changes to their flights for a fee.
It is important to note that passengers who choose to cancel their flights may also be subject to processing fees, which can differ based on the route and fare class. Additionally, if a flight is canceled by Royal Jordanian due to unforeseen circumstances, the airline typically offers options such as rebooking the passenger on an alternate flight or providing a refund.
For the most current and detailed information regarding cancellations, it is advisable to check the terms specific to the passenger’s fare class on the Royal Jordanian website. This ensures that travelers have the latest updates and understanding of the policies that apply to their situation....
Frequent Flyer and Services
Is there a frequent flyer program for Royal Jordanian Airlines?
Yes, Royal Jordanian Airlines has a frequent flyer program called Royal Club. This program is designed to reward loyal customers for
The program offers multiple tiers, including Silver, Gold, and Platinum levels, each providing a range of benefits as members move up through the ranks. These benefits may include additional baggage allowance, priority boarding, discounts on flight purchases, and access to airport lounges. Members can redeem their accumulated miles for free flights, upgrades, and other rewards, making the program a valuable asset for those who travel frequently.
For potential members, it is a good idea to visit the current web page dedicated to the Royal Club program. There, they can find more detailed information about how to sign up, the benefits associated with each membership level, and any ongoing promotions....
What are the available inflight services?
Royal Jordanian Airlines offers a range of inflight services designed to enhance the travel experience for passengers. When flying
First and foremost, Royal Jordanian provides comfortable seating arrangements, including options for both economy and business class travelers. In business class, passengers can enjoy additional legroom and recline their seats to a fully flat position, providing a more restful journey.
For meals, Royal Jordanian strives to offer high-quality dining experiences. Passengers can expect a selection of meals that reflect the rich culinary traditions of Jordan and the broader Middle East, with options to accommodate dietary requirements. Additionally, there are complimentary beverages, including a range of soft drinks, juices, and alcoholic drinks, depending on the flight duration and class of service.
Entertainment is another highlight of Royal Jordanian flights. The airline usually features an inflight entertainment system that offers a variety of movies, television shows, and music, ensuring that passengers have ample options to stay entertained throughout their flight.
Moreover, Royal Jordanian strives to provide exceptional customer service, with inflight staff trained to assist with passenger needs and inquiries. There may also be provisions for Wi-Fi on select flights, allowing passengers to stay connected during their journey.
For detailed information on the inflight services available on specific flights, it is advisable to consult the official website, where the latest updates can be found....
Are there any special services for passengers with disabilities?
Royal Jordanian Airlines is committed to providing assistance and services to passengers with disabilities, ensuring that their travel
Passengers are encouraged to inform Royal Jordanian Airlines about their specific requirements in advance of their travel. This proactive communication allows the airline to make the necessary arrangements, such as providing wheelchairs or arranging for special assistance during check-in, boarding, and disembarkation. Additionally, the airline works with airport staff to ensure that all facilities and services are adequately prepared for individuals with disabilities.
It is also important for passengers to review their current website for detailed information regarding available services, policies, and any required documentation. This way, travelers can be well-informed and prepared before their journey. Royal Jordanian Airlines aims to promote accessibility and inclusivity for all passengers, making every effort to accommodate those who may require special assistance during their travels. By planning ahead, both the airline and the passenger can work together to create a seamless travel experience....
Travel Requirements and Restrictions
Are there age restrictions for traveling alone or with infants?
Royal Jordanian Airlines has specific policies regarding age restrictions for traveling alone and traveling with infants. Generally,
Additionally, for passengers traveling with infants, Royal Jordanian Airlines provides amenities such as bassinets and priority boarding to accommodate families. It is advisable to check the airline's current guidelines on their official website for the most accurate and up-to-date information regarding age restrictions, travel documentation, and any requirements needed when traveling with young children or minors. This will ensure a smooth and enjoyable experience for all passengers involved....
Do I need a visa to transit through Amman, Jordan?
Whether a traveler needs a visa to transit through Amman, Jordan, depends on the nationality of the traveler and the duration of the
It is important to note that travelers must check if they have the appropriate travel documents. Jordan has specific rules regarding transit passengers, and they may vary based on updated regulations. Therefore, it is advisable to verify the current visa requirements on the official website of relevant authorities or consult the airline's website for the latest information. Additionally, travelers should ensure they have all necessary documents in order to facilitate a smooth transit experience. This can help avoid any potential issues at the airport.
For the most accurate and up-to-date inquiries, visiting the official website may provide additional clarity regarding visa requirements for transit through Amman....
What should I do if my flight is delayed?
If a passenger's flight with Royal Jordanian Airlines is delayed, there are several steps they can take to manage the situation effectively.
Additionally, it is advisable to keep an eye on the airport's departure boards for any announcements or changes. If the delay extends significantly, passengers may want to inquire about possible compensation or accommodations offered by the airline, which can vary depending on the length of the delay and the circumstances surrounding it.
Passengers should also remain patient and courteous with airline staff, as they are often working hard to resolve the situation. It is important for travelers to stay informed and make necessary arrangements, such as contacting connections or adapting their plans as needed. For further assistance and contact details, it is useful to check the current Royal Jordanian Airlines web page....
What should I do if my flight is delayed?
If a passenger's flight with Royal Jordanian Airlines is delayed, there are several steps they can take to manage the situation effectively.
Additionally, it is advisable to keep an eye on the airport's departure boards for any announcements or changes. If the delay extends significantly, passengers may want to inquire about possible compensation or accommodations offered by the airline, which can vary depending on the length of the delay and the circumstances surrounding it.
Passengers should also remain patient and courteous with airline staff, as they are often working hard to resolve the situation. It is important for travelers to stay informed and make necessary arrangements, such as contacting connections or adapting their plans as needed. For further assistance and contact details, it is useful to check the current Royal Jordanian Airlines web page....
What should I do if my flight is delayed?
If a passenger's flight with Royal Jordanian Airlines is delayed, there are several steps they can take to manage the situation effectively.
Additionally, it is advisable to keep an eye on the airport's departure boards for any announcements or changes. If the delay extends significantly, passengers may want to inquire about possible compensation or accommodations offered by the airline, which can vary depending on the length of the delay and the circumstances surrounding it.
Passengers should also remain patient and courteous with airline staff, as they are often working hard to resolve the situation. It is important for travelers to stay informed and make necessary arrangements, such as contacting connections or adapting their plans as needed. For further assistance and contact details, it is useful to check the current Royal Jordanian Airlines web page....
What should I do if my flight is delayed?
If a passenger's flight with Royal Jordanian Airlines is delayed, there are several steps they can take to manage the situation effectively.
Additionally, it is advisable to keep an eye on the airport's departure boards for any announcements or changes. If the delay extends significantly, passengers may want to inquire about possible compensation or accommodations offered by the airline, which can vary depending on the length of the delay and the circumstances surrounding it.
Passengers should also remain patient and courteous with airline staff, as they are often working hard to resolve the situation. It is important for travelers to stay informed and make necessary arrangements, such as contacting connections or adapting their plans as needed. For further assistance and contact details, it is useful to check the current Royal Jordanian Airlines web page....