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Rooms To Go Customer FAQ

Top Answers & How-to Guides

What is Rooms To Go's Phone Number?

The question we are asked most often is about how to talk to Rooms To Go customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your policy on price matching?

Rooms To Go does not have a formal price matching policy as part of its standard practices. Instead, the company focuses on providing While Rooms To Go aims to offer high-quality products at reasonable prices, the company does not actively engage in matching prices from other retailers. Customers who are interested in finding out about discounts, special promotions, and current sales may want to visit the Rooms To Go website. The online platform often features updated pricing information and showcases ongoing offers, which can be beneficial when making purchasing decisions. Additionally, the website may provide valuable insights into clearance items or exclusive promotions that may not be available in typical storefront settings. For any specific inquiries related to pricing or promotions, customers might find it helpful to browse the company website or check for customer service options available there....
Ask any question you have about Rooms To Go customer service, get an answer now.

Online Shopping

Can I purchase furniture online?

Yes, customers can purchase furniture online through the Rooms To Go website. The online platform offers a wide variety of furniture Once a selection is made, customers can add items to their cart and proceed to checkout, where they will have the option to choose delivery dates and payment methods. It is advisable for customers to explore the current website, as it contains the latest information regarding available products and promotions. Additionally, the site often features special offers, so checking regularly may yield beneficial deals....

What payment methods are accepted?

Rooms To Go offers a variety of payment methods to accommodate customers' needs. Typically, they accept major credit cards such as...

Do you offer financing options?

Rooms To Go does offer financing options to help customers manage their purchases more conveniently. They typically provide various When considering financing, it is important for customers to review the terms and conditions associated with each option thoroughly, as details can vary based on credit approval and specific promotions that may be available at the time of purchase. Customers might also find it beneficial to explore any associated fees or requirements that could apply. To discover the latest financing options, it is advisable to check the current website of Rooms To Go, as they regularly update their offerings and promotions. This information will provide insight into what financing plans are currently available, along with any necessary details regarding the application process....

Delivery and Assembly

What is the delivery process?

The delivery process for Rooms To Go typically involves several key steps designed to ensure a smooth and efficient experience for On the scheduled delivery day, the customer will receive a courtesy call from the delivery team, notifying them that they are on their way. It is important for customers to ensure that the delivery space is accessible and that any obstacles are removed to facilitate a smooth process. The delivery team will carefully unload the furniture and bring it into the designated room in the customer’s home, setting it up as per the customer's instructions. Additionally, Rooms To Go offers a white glove delivery service, which includes the assembly of furniture and removal of packaging materials. This service is ideal for customers who prefer a hands-off approach, as it allows them to enjoy their new furniture without the hassle of setup. After the delivery is complete, customers are encouraged to check the items for any damages or discrepancies and report any concerns as needed. For detailed information about the delivery process, including fees and options, it may be helpful to refer to the current web page on the Rooms To Go site....

Can I track my delivery?

Yes, customers have the ability to track their delivery with Rooms To Go. Typically, after placing an order, customers receive a confirmation...

Do you offer assembly services?

Rooms To Go generally does not provide assembly services for furniture purchased. However, many of their items come pre-assembled or If a customer prefers not to assemble furniture themselves, they might consider hiring a local assembly service or handyman experienced in furniture assembly. Customers can often find such services through community listings or online platforms that cater to home services. For further details or specific questions regarding products and services, it may be helpful to check the current Rooms To Go website or review the information available regarding assembly. It is always good to have the most accurate and updated information when it comes to purchasing decisions....

Returns and Cancellations

What is your return policy?

Rooms To Go has a comprehensive return policy designed to provide customers with flexibility and satisfaction regarding their purchases. Products should be returned in their original condition and packaging, with all components and accessories included. It is essential for customers to keep all receipts and documentation related to their purchase, as this may be required for the return process. Furthermore, certain items may be subject to restocking fees, especially larger furniture pieces or customized products, which can vary in amount. In cases of defects or damages, Rooms To Go may offer options such as exchanges or repairs, ensuring that customers receive a product that meets their expectations. It is also crucial to remember that clearance items typically come with different return policies. For furniture purchased as part of a package deal, the return policy may apply to the entire set rather than individual pieces. Therefore, it is advisable for customers to review their order details and the associated return terms carefully. Customers looking for the most accurate and up-to-date information on the current return policy are encouraged to visit the official Rooms To Go website. The website offers detailed guidelines and instructions regarding returns, exchanges, and any possible limitations that may apply. This process helps ensure clarity and transparency for customers making returns or exchanges....

Can I cancel or change my order?

Rooms To Go understands that sometimes customers may need to change or cancel their orders. Generally, it is possible to make changes Typically, customers are encouraged to review the order confirmation details carefully as soon as they receive them. It is beneficial to reach out as soon as possible if you need to make changes, as the sooner you address the situation, the better the chances of successfully modifying or canceling the order. Policies may vary regarding cancellation fees or restocking fees, depending on various factors such as the type of merchandise or the timing of the cancellation request. For the most accurate and timely information about your specific order, it is advisable to check the current web page for guidelines and potentially applicable contact information. This will provide detailed instructions based on individual circumstances, enabling customers to make informed decisions regarding their orders....

Warranties and Financing

Is there a warranty on the furniture?

Rooms To Go offers various warranties on their furniture, which typically cover manufacturing defects or issues that may arise under...

Are there financing options available?

Rooms To Go offers various financing options for customers looking to make their purchases more manageable. These options may include Typically, financing options may include promotional interest rates or deferred payment plans, which can provide flexibility in managing payments over time. Additionally, customers might be offered the chance to apply for a credit card specifically designed for furniture purchases, which may come with its own set of perks and rewards. To learn more about the available financing options, individuals can visit the current web page where they can explore details about terms, eligibility, and how to apply for credit. This ensures that customers can make informed decisions regarding their financing needs while shopping at Rooms To Go....

Do you offer a warranty on your furniture?

Rooms To Go typically offers a warranty on their furniture products, which may vary depending on the type of item and its materials....

Promotions and Products

Do you have a rewards program?

Rooms To Go does offer a rewards program called the Rooms To Go Visa Credit Card. This program is designed to provide customers with...

What types of furniture do you sell?

Rooms To Go offers a wide variety of furniture options to cater to different tastes and needs. Their product range includes living In addition to these primary categories, Rooms To Go has an appealing selection of children's furniture, including beds, desks, and storage solutions designed for younger users. The company also offers outdoor furniture, which includes patio sets, loungers, and umbrellas, ideal for enhancing outdoor living spaces. For those who want to personalize their living environment, Rooms To Go features a selection of accent pieces, such as lamps, rugs, and artwork. Each category encompasses various styles, colors, and materials, ensuring that customers can find pieces that align with their aesthetic for both traditional and contemporary home decor. For more specific inquiries or to explore the current inventory, customers are encouraged to visit the official Rooms To Go website, where they can view detailed descriptions and images of available furniture options. This will provide a clearer view of what Rooms To Go has to offer for every room in your home....

Do you have a clearance section?

Rooms To Go does have a clearance section that features discounted furniture and home decor items. This section is a great opportunity...

What is your policy on price matching?

Rooms To Go does not have a formal price matching policy as part of its standard practices. Instead, the company focuses on providing While Rooms To Go aims to offer high-quality products at reasonable prices, the company does not actively engage in matching prices from other retailers. Customers who are interested in finding out about discounts, special promotions, and current sales may want to visit the Rooms To Go website. The online platform often features updated pricing information and showcases ongoing offers, which can be beneficial when making purchasing decisions. Additionally, the website may provide valuable insights into clearance items or exclusive promotions that may not be available in typical storefront settings. For any specific inquiries related to pricing or promotions, customers might find it helpful to browse the company website or check for customer service options available there....

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