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Roboform Customer FAQ

Top Answers & How-to Guides

How do I Contact Roboform Customer Service?

The question we are asked most often is about how to talk to Roboform customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the cost of Roboform and are there any subscription plans?

RoboForm offers various plans that cater to different user needs, including both individual and family options. As of October 2023, RoboForm also offers a free version, which includes basic features suitable for users who do not require extensive functionalities. It is beneficial to visit the official RoboForm website to check for the most current pricing and details of available plans. Additionally, promotions and discounts may occasionally be available, so keeping an eye on the website can provide users with opportunities to save on their subscription....

How do I recover my Roboform master password?

Recovering your RoboForm master password can be a bit challenging, primarily because the master password is designed to be secure and However, there are some steps you can take to regain access to your account. First, try to remember any hints or variations of your master password that you might have used. Sometimes, people use similar or slightly altered versions of a password, so attempting those might help. If you have set up a password hint during the initial setup, that can be a useful resource to jog your memory. Additionally, RoboForm may provide recovery options if you enabled the "Password Recovery" feature during your account setup. This typically involves answering security questions that you had previously set up. If none of these options work, you may need to reset your RoboForm account, but be aware that this can result in the loss of stored data. It is always a good practice to keep backups of important data and to use secure methods for managing passwords. For the most accurate and recent information regarding this issue, it may be beneficial to visit the official roboform.com website and review the relevant support sections....
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Recent Roboform Customer Questions

I used to have RoboForm a couple of years ago. How can I get it again? I haven't used it for a long time. I have no idea what my main password is.

If you've previously used RoboForm and would like to start using it again, simply visit the RoboForm website and download and install the software. You can use your old account if you remember your account's email. However, if you've forgotten your master password, we're afraid there's no way to recover it. RoboForm doesn’t know your master password and cannot send it to you as we apply the zero-knowledge model. Consequently, you might have to create a new RoboForm account if you cannot remember your old master password. This will unfortunately cause the loss of all previously saved data.
Asked Apr 30, 2024 4:46 AM

how do I change the number of characters in a generated password

To change the number of characters in a generated password in Roboform, firstly, go to the Roboform Password Generator. Next, slide the length bar to your desired number of characters. Roboform allows you to create passwords with a length between 4 and 512 characters. Once you've adjusted the length, Roboform will automatically generate a new password complying with the set length. However, it's important to remember that longer and more complex passwords are generally more secure.
Asked Mar 28, 2024 10:32 PM

my Roboform will not do autofill or autosave - I can't create new logins, NOTHING useful works

It sounds like you might have a problem with your Roboform settings. To address this issue, please ensure that 'Autofill' and 'Autosave' are turned on in your Roboform settings. If those are already on and you're still experiencing problems, it might also be due to browser compatibility issues. Please confirm you are using a browser that is compatible with Roboform. Remember also to keep your Roboform software updated to the latest version to ensure the fullest functionality. If none of the above work, consider reinstalling Roboform, as there may be an issue with the installation.
Asked Mar 16, 2024 3:07 PM

Help me with my Roboform customer service issue

Functionality

How does Roboform work?

RoboForm is a password management tool designed to simplify the process of storing, generating, and managing passwords. The primary When a user signs up for a new account on a website, RoboForm typically offers to save the login information. It captures the username and password and encrypts this data using robust security protocols. The stored passwords are kept within a secure vault, protected by a master password that the user creates. RoboForm also includes a password generator that creates strong, unique passwords to prevent unauthorized access. Users can access their saved logins across different devices, assuming they have synchronized their accounts. Additionally, RoboForm supports filling out online forms, making it easier for users to input their personal information, such as addresses and payment details, with just a single click. This functionality enhances efficiency while maintaining security. For more information or specific functionalities, referring to the official RoboForm website may be beneficial....
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Can Roboform generate strong passwords?

Yes, Roboform can generate strong passwords. It features a password generator that creates complex and unique passwords for users,...
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Can Roboform fill forms automatically?

Yes, RoboForm is designed to help users fill out forms automatically, which is one of its key features. It securely stores your personal Users can also create specific profiles for different purposes, allowing for customization depending on the form they are completing. Additionally, RoboForm offers a feature called "Save and Fill," which enables users to save new information whenever they fill out a form for the first time. This way, RoboForm grows more intelligent with your preferences over time. Overall, its auto-fill functionality is designed to enhance user convenience and save valuable time when interacting with numerous online forms. If you would like to learn more about this feature, it may be useful to check the official RoboForm website....
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Can Roboform work offline?

RoboForm does have the capability to function offline. Users can access their saved passwords and logins even without an internet connection....
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Security

Is Roboform safe and secure?

RoboForm is known for its robust security features designed to protect users' sensitive information. The software employs strong encryption In addition to encryption, RoboForm utilizes zero-knowledge architecture. This means that user data is never accessible to the company itself, ensuring that only the user can view their passwords and information. RoboForm also offers two-factor authentication, adding an extra layer of security by requiring users to provide a second form of verification before accessing their accounts. Furthermore, regular updates are provided to address any potential security vulnerabilities. However, it is always advisable for users to follow best practices in online security, such as using strong, unique passwords and keeping their software up to date. For more details on security practices or to find contact information, users can refer to the official website....
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Can I share passwords securely with other users through Roboform?

RoboForm does offer a secure way to share passwords and login information with other users. The platform provides a feature called Additionally, RoboForm employs strong encryption protocols to protect the shared data, ensuring that your sensitive information remains confidential during the sharing process. It is advisable for users to familiarize themselves with the specific sharing options and settings available within the application to optimize their use of this feature. For more details about the sharing process and to access additional resources, it may be beneficial to visit the current RoboForm website....
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What should I do if I forget my Roboform login information?

If you forget your RoboForm login information, there are several steps you can take to recover access to your account. First, check To initiate the recovery process, try looking for a "Forgot Password" link on the login page. Clicking this link should direct you to a page where you can input your registered email address. This will send a reset link to your email, allowing you to create a new master password. If you do not remember the email address associated with your account or if the recovery options mentioned do not work, RoboForm may have additional methods for account recovery available on their website. It is also wise to review the documentation or help section for guidance specific to your situation. Recovery options may vary depending on the version of RoboForm you are using. For the latest information, please refer to the official RoboForm website....
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Does Roboform support biometric login methods?

RoboForm does offer some support for biometric login methods, primarily through device capabilities. Users can utilize biometrics such...
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Compatibility

Can I use Roboform on multiple devices?

Yes, RoboForm can be used on multiple devices. It is designed to provide seamless access across different platforms, including Windows,...
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What browsers does Roboform support?

RoboForm supports a variety of popular web browsers to ensure users can access their password management features across different...
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Can I sync my Roboform data across devices?

Yes, Roboform enables users to sync their data across multiple devices, providing a seamless experience. This synchronization is particularly The synchronization process is typically automatic, meaning that any changes made on one device will reflect on all other devices using the same account. Additionally, users have the option to access their stored data offline, and any changes made offline will sync the next time an internet connection is available. For specific instructions on the synchronization process or to address any particular concerns, it is advisable to refer to the Roboform website, where users can find the latest information and guidance....
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Cost and Account

What is the cost of Roboform and are there any subscription plans?

RoboForm offers various plans that cater to different user needs, including both individual and family options. As of October 2023, RoboForm also offers a free version, which includes basic features suitable for users who do not require extensive functionalities. It is beneficial to visit the official RoboForm website to check for the most current pricing and details of available plans. Additionally, promotions and discounts may occasionally be available, so keeping an eye on the website can provide users with opportunities to save on their subscription....
Read more

How do I recover my Roboform master password?

Recovering your RoboForm master password can be a bit challenging, primarily because the master password is designed to be secure and However, there are some steps you can take to regain access to your account. First, try to remember any hints or variations of your master password that you might have used. Sometimes, people use similar or slightly altered versions of a password, so attempting those might help. If you have set up a password hint during the initial setup, that can be a useful resource to jog your memory. Additionally, RoboForm may provide recovery options if you enabled the "Password Recovery" feature during your account setup. This typically involves answering security questions that you had previously set up. If none of these options work, you may need to reset your RoboForm account, but be aware that this can result in the loss of stored data. It is always a good practice to keep backups of important data and to use secure methods for managing passwords. For the most accurate and recent information regarding this issue, it may be beneficial to visit the official roboform.com website and review the relevant support sections....
Read more

How can I delete my Roboform account?

To delete a RoboForm account, the user will need to follow a specific process, as account deletion can vary slightly depending on the It is important to note that deleting the account will permanently erase all saved data, including passwords, notes, and other information stored in the account. Therefore, users might want to back up any important information before proceeding. For the most current and detailed instructions, users can look on the RoboForm website to find specific guidance related to their version or platform....
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Roboform issues reported to GetHuman
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