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Roamans.com Customer FAQ

Top Answers & How-to Guides

What is Roamans.com's Phone Number?

The question we are asked most often is about how to talk to Roamans.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to shop by category or size on Roamans.com?

Yes, Roamans.com offers several convenient ways to shop by category or size, making it easy to find exactly what you are looking for. Additionally, Roamans.com features size filters that enable customers to narrow down the selection based on their preferred sizes. By using the size options available on the website, shoppers can discover a variety of apparel that fits their stylish needs. This user-friendly approach enhances the shopping experience by providing tailored choices. For the most current and specific features, it is always recommended to explore the website directly, as it may contain updated information and tools to assist in your shopping journey....
Ask any question you have about Roamans.com customer service, get an answer now.

Recent Roamans.com Customer Questions

Received my order but it was 5 (five) sizes to big. I asked for XL and received a size 5. I need to return the incorrect one WITHOUT A CHARGE TO ME. How do I do it.

To return an incorrect item, please follow the return instructions provided with your order. Typically, you would initiate a return through your account on the website or use the return label included in your shipment. If the item was sent in error, there should be no charge for the return. Make sure to package the item securely and send it back as directed. You may also see specific policies regarding returns in your documentation.
Asked Sep 29, 2025 2:50 PM

I received an email that the points will expire July 31. I am havng trouble opening it. What do I do?

If you're having trouble opening the email about your points expiring, try checking your spam or junk folder. Additionally, ensure that your email application or browser is up-to-date. If the issue persists, you might need to contact customer service for further assistance.
Asked Jul 21, 2024 4:47 PM

I want to return the garment. I went to return page but cannot get label. Order 13612042391. I am 85 years old and I need help with this

We're sorry to hear that you're having trouble with your return. To begin, you first need to log into your Roaman's account. From there, go to 'My Account' and then 'Order History'. Find your order number 13612042391 and view details. In the detailed view, there should be an option to 'Return or Replace Items'. This should allow you to create and print a return label for your garment. If you're still having trouble, a family member or friend may be able to assist, or you can try refreshing the page or switching to a different web browser.
Asked May 25, 2024 4:26 PM

How to change mailing address for catalogues

You can change your mailing address for Roaman's catalogues by logging into your online account. Visit Roamans.com and sign in to your account. Once logged in, access 'Account Information' from the drop-down menu. From there, you should be able to update your mailing address in the 'Address Book' section. Click 'Save' to finalize any changes you made. Please keep in mind that it may take a few weeks for your changes to be reflected in the mailings.
Asked Mar 14, 2024 10:22 PM

Does Roamans deduct original shipping and handling from your return?

Yes, Roamans does deduct the original shipping and handling costs from your return. This cost won't be refunded when you return an item. You will only receive a refund for the item's purchase price. Please keep this in mind when making returns.
Asked Mar 4, 2024 3:46 PM

Help me with my Roamans.com customer service issue

Order Tracking and Modifications

How do I track my order?

To track an order from Roamans.com, customers typically have a couple of options. After placing an order, customers usually receive Additionally, customers can log into their account on the Roamans.com website. Once logged in, they should navigate to the order history section, where they can find details about their recent purchases, including tracking information if the order has been shipped. If customers have any difficulties or need further assistance, they can seek contact information on the current web page to find help. Keeping an eye on the order status is a great way to stay informed about when to expect the delivery....

Can I cancel or modify my order after it has been placed?

Once an order is placed on Roamans.com, the ability to cancel or modify it may vary depending on the order status. Generally, if the For specific details regarding cancellations or modifications, it is best for customers to review the policies outlined on the Roamans website. This information often provides guidance on how to proceed with such requests and what steps to take. Customers also may find their order status and other relevant information by logging into their account on Roamans.com. This platform typically provides all the necessary information related to order management. If further clarification is needed, the website may also have additional contact information for customer support....

Can I change my shipping address after placing an order?

After placing an order on Roamans.com, it is generally challenging to change the shipping address. Once an order is confirmed, the If the order has not yet been dispatched, there may be a possibility to update the shipping address. To explore your options, customers should visit the current website to find relevant information and guidance. It may be helpful to check for any provided contact information or customer service resources on Roamans.com, as these could offer direct assistance regarding shipping inquiries or changes. Always keep in mind that addressing these concerns promptly increases the likelihood of a satisfactory solution....

Products and Categories

What types of products does Roamans.com offer?

Roamans.com specializes in providing a wide range of apparel and accessories for women, particularly focusing on plus-size fashion. In addition to clothing, Roamans.com offers a selection of accessories that complement their apparel. This includes items such as handbags, jewelry, and scarves, which can be perfect for completing an outfit or adding a personal touch to one’s style. Moreover, Roamans is known for its commitment to comfort and fit, ensuring that the materials used in their products not only look great but also provide ease of wear throughout the day. For those looking for stylish options that embrace body positivity, Roamans.com is a go-to destination for plus-size fashion that is both trendy and comfortable. To explore the latest offerings and more details, one may wish to visit the current web page....

Does Roamans.com offer virtual fitting rooms or size recommendations?

Roamans.com is dedicated to providing a positive shopping experience, especially when it comes to finding the perfect fit. While Roamans Additionally, Roamans often includes information on the fit style of individual items, helping customers understand how a piece may fit relative to standard sizes. For the most accurate size information, customers are encouraged to measure themselves according to the guidelines provided on the site. If you are seeking specific advice on sizing or fit, checking the size chart or fit information on the current web page can be quite beneficial. Therefore, while Roamans.com may not have a virtual fitting room, their resources aim to support customers in selecting clothing that will fit them well and meet their style needs....

Is there a way to shop by category or size on Roamans.com?

Yes, Roamans.com offers several convenient ways to shop by category or size, making it easy to find exactly what you are looking for. Additionally, Roamans.com features size filters that enable customers to narrow down the selection based on their preferred sizes. By using the size options available on the website, shoppers can discover a variety of apparel that fits their stylish needs. This user-friendly approach enhances the shopping experience by providing tailored choices. For the most current and specific features, it is always recommended to explore the website directly, as it may contain updated information and tools to assist in your shopping journey....

Returns and Refunds

What is Roamans.com's return policy?

Roamans.com has a return policy that is designed to make the process as simple and convenient as possible for customers. Generally, When returning an item, it is usually recommended to include a copy of the invoice or packing slip, which helps streamline the processing of the return. Customers will typically be responsible for the shipping costs associated with returning items unless the return is due to an error made by Roamans.com, in which case they may offer a prepaid return label. Refunds are generally processed upon receipt of the returned items, and the original payment method is credited, which can take several business days. For better understanding and ensuring compliance with the current return procedures, customers should refer to the Roamans.com website. Here, they can find comprehensive information on return instructions, eligibility, and any specific guidelines that may apply to their return. Overall, Roamans.com strives to provide a hassle-free return experience that reflects their commitment to customer satisfaction....

What should I do if my item is damaged during shipment?

If an item from Roamans.com arrives damaged during shipment, it is important to address the issue promptly. Roamans typically advises...

How long does it take for refunds to be processed?

Roamans.com typically processes refunds within a specific timeframe once they have received the returned item. Generally, refunds are It is important to ensure that the returned items meet Roamans’ return policies, as that may affect the processing of refunds. You may want to keep an eye on the shipping confirmation or track the return process online to get an idea of when your return is received. For more specific details about your return or refund, checking the Roamans.com website can provide helpful information, including the potential for tracking your return....

What should I do if I receive the wrong item?

If you receive the wrong item from Roamans.com, it is typically a good idea to first review the order confirmation to verify the details Usually, customers are required to initiate the return process within a specific timeframe after receiving the wrong item. It may involve completing a return form and preparing the package for shipping back to Roamans. Keeping the original packaging and any labels that came with the order may prove beneficial. For precise instructions on how to handle this situation, including possible return shipping details, it is advisable to look for the most current information on the Roamans.com website. They usually provide comprehensive resources that can guide you through the return or exchange process effectively....

Are there any restrictions on items eligible for return?

Roamans.com has specific return policies that typically apply to certain items, which are important for customers to be aware of. Generally, Additionally, items that are marked as final sale are not eligible for returns. It is always a good idea to review the return policy stated on the Roamans.com website, as it may provide more detailed information regarding specific categories of products and any associated conditions. Customers should also be mindful of any timeframes for returns, as these can vary based on the item purchased. For the most accurate and up-to-date information, the return policy section on the Roamans.com website would be the best resource to consult....

Payment and Promotions

What payment methods does Roamans.com accept?

Roamans.com offers a variety of payment methods to accommodate different shopping preferences. Customers can typically use major credit...

What is the Roamans.com loyalty rewards program?

The Roamans.com loyalty rewards program is designed to enhance the shopping experience for customers by providing them with opportunities In addition to earning points on purchases, the program often includes various ways for customers to earn extra points, such as signing up for newsletters, referring friends, or participating in special promotions. This makes it easier for loyal shoppers to increase their rewards and enjoy the benefits of being a part of the Roamans community. Customers may also receive exclusive offers and discounts tailored specifically for members of the loyalty rewards program. This can include early access to sales or special events, personalized recommendations, and other incentives that make shopping on Roamans.com more rewarding. To ensure that customers have the most current information about the program, including how to sign up, manage their rewards, and utilize their points, it is advisable to check the official Roamans.com website. The details about the loyalty rewards program may change over time, so visiting the web page regularly will provide the most accurate and up-to-date information available....

Is there a customer loyalty program or membership benefits?

Roamans.com does offer a customer loyalty program that rewards shoppers for their continued patronage. This program is designed to In addition to the loyalty program, Roamans.com frequently engages customers through various promotions and events that may offer additional savings and benefits. It is common for online retailers to have seasonal sales and clearance events, which could provide significant discounts on selected items, making it a great opportunity for customers to save while enjoying the latest styles. Potential customers are encouraged to sign up for newsletters or updates from Roamans.com, as this could provide insights into upcoming sales, special offers, and loyalty program updates. By staying informed, customers can make sure they do not miss out on any opportunities to benefit from their shopping activities. For precise details regarding the customer loyalty program, membership benefits, and any eligibility requirements, it is advisable to check the current webpage of Roamans.com. This will provide the most accurate and up-to-date information regarding any ongoing promotions or updates to the loyalty program....

Are there any special sales events on Roamans.com?

Roamans.com frequently hosts a variety of special sales events throughout the year. These events may include seasonal sales, holiday...

Shipping and Delivery

Does Roamans.com offer international shipping?

Roamans.com primarily focuses on serving customers within the United States. However, they do offer international shipping to select...

Can I gift wrap items purchased from Roamans.com?

Roamans.com does not typically offer gift wrapping services for items purchased through their online store. Customers looking to present...

Customer Reviews and Care

How do I care for and maintain the clothing purchased from Roamans.com?

Caring for and maintaining clothing purchased from Roamans.com is essential to ensure longevity and preserve the quality of the garments. For most items, it is best to use a gentle detergent free of harsh chemicals that could damage the fabric. When drying, avoid high heat settings, as they may lead to shrinkage or distortion. Instead, air drying is a preferred method for many fabrics. Ironing should be done on an appropriate setting, based on the fabric type, to avoid scorching or damaging the garment. Additionally, storing clothes in a cool, dry place will help maintain their shape and color. Hanging clothing can help prevent wrinkles, while folding heavier items can be beneficial. Regularly checking for stains and treating them promptly will also keep the clothing looking its best. Overall, following these care tips will help ensure that clothing from Roamans.com remains beautiful and wearable for years to come....

Are there any customer reviews or ratings available on Roamans.com?

Roamans.com offers customers the opportunity to leave reviews and ratings for the products they purchase. These reviews can provide...
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