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Riot Games Customer FAQ

Top Answers & How-to Guides

What is Riot Games's Phone Number?

The question we are asked most often is about how to talk to Riot Games customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my progress from one Riot Games account to another?

Riot Games has specific policies regarding account transfers and progress migration. Generally, the ability to transfer progress from Riot Games does not typically support account transfers due to the unique identifiers linked to the player's profile and game history. However, they do understand that players might have valid reasons for wanting to transfer progress, such as having multiple accounts or switching platforms. To find detailed and updated information regarding account transfers, players are encouraged to visit the official Riot Games support page. This page typically contains the most accurate and current information on this topic, along with instructions for any potential exceptions or processes that might be available in specific situations. Keep in mind that procedures can change, and it is always best to refer to the official resources for guidance....

How can I reset my password for Riot Games?

To reset your password for a Riot Games account, you will need to visit the official website. On the login page, you can find the option Make sure to choose a strong password that you have not used before, as this enhances the security of your account. If you encounter any issues during the password reset process, you might want to look for additional help on the official support pages....
Ask any question you have about Riot Games customer service, get an answer now.

Recent Riot Games Customer Questions

I am calling because my account got hacked

There's a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Jul 3, 2024 8:48 AM

Problème adresse email pour me connecter, je ne peux plus m'y connecter

Nous sommes désolés d'apprendre que vous rencontrez des problèmes pour vous connecter à votre compte Riot Games. Tout d'abord, veuillez vérifier que vous avez correctement saisi votre adresse e-mail et votre mot de passe. Si le problème persiste, essayez la récupération de compte. Si vous avez oublié l'e-mail associé à votre compte, vous devriez pouvoir le retrouver via le site web de Riot Games. Si vous avez toujours des problèmes pour accéder à votre compte, il est possible que vous deviez contacter le support de Riot Games pour obtenir de l'aide supplémentaire.
Asked Apr 14, 2024 2:26 PM

2 days ago I got banned in wild rift without telling me reason I already send couple tickets but all I got is answer from bot. I just want to speak to human what can I do

We understand your frustration. If you've been banned, it usually means that violation(s) of the Terms of Use or the Summoner's Code have been detected on your account. The bot replies may have included details about this. For now, keeping up a polite, consistent stream of communication can help. Reach out again with another ticket, making sure to clarify your information and issues. Remember, responses could take a while due to the possible high volume of inquiries their support team is handling. While there's no guarantee you'll speak directly to a human, their team does review ban cases. Patience will be key here.
Asked Apr 2, 2024 1:28 PM

I am locked out of my email so I can't open any support tickets

We're sorry to hear you're having trouble. Without access to your email, opening a support ticket might be challenging. However, Riot Games understands these situations. You can visit the Riot Games support page and proceed with the "I need help with my account" option. Provide an alternate email in the appropriate field to receive a response from their support team. Try to provide as much information as possible to prove the account is yours. Riot support team will do their best to address the issue.
Asked Mar 22, 2024 10:22 PM

Help me with my Riot Games customer service issue

System Requirements

What are the minimum system requirements for playing Riot Games?

The minimum system requirements for playing any of the titles developed by Riot Games, such as League of Legends or Valorant, may vary For League of Legends, a typical setup would include a Windows operating system, ideally Windows 7 or a more recent version. The processor should be at least a dual-core, with a 3.0 GHz rating or higher. Users will generally need a minimum of 4 GB of RAM, though more is recommended for optimal performance. The graphics card should ideally possess at least Intel HD 3000 or a dedicated GPU equivalent. It is also important to have around 12 GB of free hard drive space to install the game and its updates. In the case of Valorant, the system requirements are quite similar. Again, a Windows 7/8/10 operating system is required, along with a dual-core CPU. The minimum RAM necessary is also 4 GB, with a graphics card equivalent to the Intel HD 3000 or better. A minimum of 7 GB of free hard disk space should also be available. For the most accurate and up-to-date requirements for each game, it is best to check the official Riot Games website....

Can I play Riot Games on a mobile device?

Riot Games has made significant strides in bringing their titles to mobile devices. As of October 2023, players can enjoy specific...

Game Accessibility

Are there any age restrictions for playing Riot Games?

Riot Games does implement age restrictions for its titles, primarily to comply with legal regulations and ensure a safe gaming environment These ratings serve as guidelines, suggesting that younger players should have parental permission before engaging with the games. Additionally, it is important to note that while some regions may have specific legal age requirements for online gaming, Riot Games aims to promote a respectful and inclusive community for all players. For those seeking further details, including specific regional guidelines or contact information, it is advisable to visit the Riot Games website, where up-to-date information can be found regarding age restrictions, safety features, and community standards....

Can I play competitive matches if I am new to Riot Games?

While it is technically possible for new players to participate in competitive matches within games developed by Riot Games, it is For those who are new to games such as League of Legends or Valorant, it may be beneficial to start with casual gameplay or tutorials to understand the basic mechanics, character abilities, and game objectives. Both of these titles provide resources such as training modes and beginner guides to help players learn at their own pace. Engaging in casual matches before entering the competitive scene not only enhances individual skills but also boosts confidence. Once players feel comfortable and have grasped the fundamental concepts, they can transition to competitive matches. For more information on ranking systems, practice modes, or beginner resources, players can visit the official Riot Games website to find useful guides and support options. It is wise to utilize these resources to ensure a more rewarding experience in competitive gameplay....

Payment and Purchases

What payment methods are accepted for in-game purchases?

Riot Games typically offers a variety of payment methods for in-game purchases across their titles, including League of Legends and In certain regions, players might also find support for localized payment options, such as regional credit cards or prepaid cards. It is worth noting that payment methods can vary by region, so players should check the payment options available in their specific account settings. For the most accurate and up-to-date information regarding accepted payment methods, players may want to visit the official Riot Games website or the client associated with their game for details tailored to their location....

What are the benefits of in-game purchases in Riot Games?

In-game purchases in Riot Games offer several benefits that enhance players' experiences and engagement with the games. First and foremost, Additionally, in-game purchases often support the ongoing development and maintenance of the games. When players invest in these items, they contribute to the sustainability of the game, ensuring that developers can continue to release new content, updates, and improvements. This financial support can facilitate a more dynamic and constantly evolving gaming environment. Moreover, in-game purchases can enhance gameplay by providing access to exclusive content or features, often making the gaming experience more enjoyable or engaging. It is important to note that while purchases can offer additional benefits, gameplay balance and fairness remain a key focus for Riot Games. Players should carefully consider their purchases to ensure they align with their gaming preferences. For detailed information about specific in-game purchases, players may benefit from exploring the official Riot Games website....

Account Management

Can I transfer my progress from one Riot Games account to another?

Riot Games has specific policies regarding account transfers and progress migration. Generally, the ability to transfer progress from Riot Games does not typically support account transfers due to the unique identifiers linked to the player's profile and game history. However, they do understand that players might have valid reasons for wanting to transfer progress, such as having multiple accounts or switching platforms. To find detailed and updated information regarding account transfers, players are encouraged to visit the official Riot Games support page. This page typically contains the most accurate and current information on this topic, along with instructions for any potential exceptions or processes that might be available in specific situations. Keep in mind that procedures can change, and it is always best to refer to the official resources for guidance....

How can I reset my password for Riot Games?

To reset your password for a Riot Games account, you will need to visit the official website. On the login page, you can find the option Make sure to choose a strong password that you have not used before, as this enhances the security of your account. If you encounter any issues during the password reset process, you might want to look for additional help on the official support pages....

Events and Promotions

What are the current events or promotions in Riot Games?

Riot Games frequently hosts various events and promotions across their game titles, including League of Legends and Valorant, which Typically, Riot Games organizes seasonal events, such as skins and champion updates, to celebrate holidays or anniversaries. For example, you may find events tied to major seasons like the Lunar New Year or Halloween, often featuring unique gameplay modes, challenges, and exclusive rewards for participants. Additionally, Riot may run themed promotions that accompany significant esports tournaments, granting players opportunities to earn in-game currency or exclusive cosmetics by engaging with the events. Riot Games also routinely introduces limited-time offerings that highlight newly released champions, maps, or game mechanics, creating excitement within the community. This includes promotional sales on in-game items, bundles, or skins that are available for a limited duration, encouraging players to experience and immerse themselves in the latest content. To stay updated on this information, players should frequently check Riot Games' social media channels, blogs, and official pages for any announcements related to ongoing events, promotions, or upcoming content across their games....

What tournaments are currently sponsored by Riot Games?

Riot Games is known for organizing and sponsoring a variety of competitive gaming tournaments across its popular titles, primarily In the case of Valorant, Riot Games has established the Valorant Champions Tour, which includes a series of competitive events leading up to a championship event that highlights the top teams in the Valorant ecosystem. Additionally, Riot Games supports various grassroots and community tournaments that help cultivate the competitive scene. For the latest information on current tournaments and sponsorships, it is advisable to check the official Riot Games website or their dedicated esports pages, where they often provide regular updates on ongoing events and competitive initiatives....

Support and Reporting

What kind of customer support is available for players?

Riot Games offers a variety of customer support options for players of their games, including League of Legends and Valorant. Players In addition to the knowledge base, players can submit support tickets for more specific inquiries that require direct assistance. When submitting a ticket, players are typically required to provide details about their issue and relevant account information. This allows Riot Games' support team to address concerns more effectively. Riot Games also engages with players through social media channels, where they often share updates and address community concerns. While these platforms are not traditional support avenues, they can be an alternative way for players to seek information or engage with the community. It is advisable for players to visit the official support website for the most accurate and current information about the available support options, as well as to find contact information for any specific issues they may encounter....

How do I report a player for toxic behavior?

To report a player for toxic behavior in one of Riot Games' titles, you can usually do so directly through the in-game reporting system. When you select the report option, you will typically be prompted to specify the type of behavior you are reporting, such as harassment, feeding, or negative attitudes. Be sure to provide as much detail as possible about the incident to help the moderation team assess the situation effectively. Additionally, players can often review the current guidelines on the official Riot Games website, as these guidelines may vary by game and community standards. It is important to use the reporting system responsibly while maintaining a positive gaming environment for everyone....

Community Engagement

Are there community events or tournaments hosted by Riot Games?

Riot Games is known for actively engaging with its player community through a variety of events and tournaments. They often organize In addition to these official tournaments, there are also numerous community-driven events and competitions. Players frequently coordinate their own tournaments, facilitated by tools and resources provided by Riot Games. Riot Games often supports these community initiatives by providing in-game rewards or promotional materials, which can enhance the overall experience for participants. Furthermore, Riot Games has been known to host or support fan events, viewing parties, and special community meet-ups, especially during significant competitive seasons. This not only strengthens community bonds but also allows players to connect with each other. For the latest information regarding community events and tournaments, it is advisable to check the official Riot Games website or their social media channels. They are frequently updated with details about upcoming activities....

How can I join the player community for Riot Games?

Joining the player community for Riot Games can be an enjoyable and rewarding experience. There are several ways to connect with fellow Additionally, social media platforms such as Twitter, Facebook, and Reddit have dedicated communities for Riot Games titles. On these platforms, players can share their experiences, ask questions, and even participate in fan art and content creation. Moreover, many players enjoy streaming their gameplay on platforms like Twitch, which fosters a sense of community among viewers and streamers alike. Finally, in-game chat and team functionalities allow players to connect directly with one another during gameplay. For more information about community events and initiatives, it can be helpful to explore the current web pages of Riot Games, where details are frequently updated....
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