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Renaissance Hotels Customer FAQ

Top Answers & How-to Guides

What is Renaissance Hotels's Phone Number?

The question we are asked most often is about how to talk to Renaissance Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a spa or wellness center at the hotel?

Renaissance Hotels often prioritize guest comfort and relaxation by offering a range of amenities that may include spa and wellness...
Ask any question you have about Renaissance Hotels customer service, get an answer now.

Amenities

What amenities are provided in the rooms?

Renaissance Hotels offer a variety of amenities in their rooms to ensure a comfortable and enjoyable stay. Guests can typically expect Guests may also find minibars stocked with snacks and beverages, along with in-room safes for storing valuables. Depending on the specific property, some rooms might come equipped with separate sitting areas or balconies, allowing for a bit more space and a pleasant view. Many Renaissance Hotels also prioritize guest wellness, often including fitness center access and, in some locations, spa services. For detailed information on specific amenities, it may be helpful to check the current web page for the particular hotel you are interested in, as offerings can vary by location....

Is there a fitness center at the hotel?

Renaissance Hotels typically offer a fitness center as part of their amenities, catering to guests who wish to maintain their workout...

Is there a restaurant on-site?

Renaissance Hotels typically feature on-site dining options, which can vary depending on the specific property. Many Renaissance locations In addition to standard fare, guests might find regional specialties and seasonal dishes that reflect the local culture. Bar and lounge areas may also be available for guests looking to unwind with a drink or socialize in a relaxed setting. For the most accurate information about dining options at a particular Renaissance location, it is advisable to visit the specific hotel’s webpage. This can provide detailed insight into the restaurant offerings, hours of operation, and any special events or promotions that may be taking place....

Is Wi-Fi included in the room rate?

Wi-Fi availability and its inclusion in the room rate can vary depending on the specific Renaissance Hotel or property. Generally,...

Is there a spa or wellness center at the hotel?

Renaissance Hotels often prioritize guest comfort and relaxation by offering a range of amenities that may include spa and wellness...

Services

Are pets allowed at Renaissance Hotels?

Renaissance Hotels generally have a pet policy that varies by location. Some properties may allow pets while others may have restrictions...

Do Renaissance Hotels offer a rewards program?

Yes, Renaissance Hotels participates in Marriott Bonvoy, which is the rewards program offered by Marriott International. Through this...

Do you provide shuttle service to and from the airport?

Renaissance Hotels vary in the amenities they offer, and this includes whether or not they provide shuttle service to and from the...

Are there meeting and event spaces available?

Renaissance Hotels offers a variety of meeting and event spaces designed to accommodate a range of functions, from corporate meetings...

Policies

What is the check-in and check-out time?

Renaissance Hotels generally set their check-in time at 3:00 PM and the check-out time at 12:00 PM, although this may vary by location....

What is the cancellation policy?

The cancellation policy for Renaissance Hotels can vary depending on the specific hotel, the type of reservation, and the booking channel It is recommended to check the details at the time of booking, as the terms and conditions related to cancellations will be clearly outlined. In addition, guests may also refer to their confirmation email for specific cancellation information related to their reservation. To find the most accurate and up-to-date information, visiting the official website of Renaissance Hotels may be useful....

What is the smoking policy at Renaissance Hotels?

Renaissance Hotels maintain a commitment to providing a comfortable and healthy environment for all guests. Generally, these hotels...

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