Updated

Rcplanet.com Customer FAQ

Top Answers & How-to Guides

What is Rcplanet.com's Phone Number?

The question we are asked most often is about how to talk to Rcplanet.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a physical store location?

RC Planet primarily operates as an online retailer, allowing customers to explore and purchase a wide variety of remote control products...
Ask any question you have about Rcplanet.com customer service, get an answer now.

Mailing List and Support

How do I unsubscribe from your mailing list?

To unsubscribe from the mailing list of Rcplanet.com, you typically can find an unsubscribe option included in the emails you have If you are unable to locate the unsubscribe link, you might want to visit the current web page of Rcplanet.com and check for any related sections pertaining to subscriptions or newsletters, as they often provide information on managing your email preferences. It is important to note that it may take some time for your request to be processed, and you could continue to receive emails for a short period after you unsubscribe. If you have any other questions regarding your account or specific preferences, exploring the website for more details may be helpful....

Do you provide technical support for RC products?

RC Planet does not directly provide technical support for RC products, but they do offer a wide range of resources that can help customers For customers seeking assistance, there are online forums and community discussions where hobbyists share their experiences and knowledge about specific products. These platforms can be invaluable for finding tips, tricks, and solutions from fellow RC enthusiasts who have faced similar challenges. Users often post about their technical issues and receive responses from others who might have resolved the same problems. Another excellent resource can be the FAQ section on the RC Planet website. This area typically addresses common customer inquiries and concerns, providing answers that may guide you in the right direction. If you are looking for specific details about a particular product or need help with compatibility issues, consulting the product page may also provide additional insights. If you need more personalized support, consider checking for any available contact information on the current web page to reach out to knowledgeable representatives who can assist with specific inquiries. Overall, there are numerous avenues available for obtaining support related to RC products, and the resources provided by RC Planet can be quite helpful in your pursuit of knowledge and solutions....

Do you have a physical store location?

RC Planet primarily operates as an online retailer, allowing customers to explore and purchase a wide variety of remote control products...

Returns and Policies

What is the return policy?

Rcplanet.com has a straightforward and customer-friendly return policy. Generally, customers have the option to return items within Products must usually be in their original condition, unused and unopened, along with all original packaging and accessories included in the purchase. It is important to note that certain items, particularly those that are opened or used, may have different return guidelines and might not be eligible for a return. This is especially true for electronic components and some custom or special-order products. When considering a return, customers are encouraged to check for specific instructions on the current web page related to the return process, as it may include essential steps to complete the return successfully. Refunds typically return to the original payment method used for the purchase, though it may take some time for this to reflect on the customer's account. For any further inquiries regarding the return process or to clarify details specific to an order, it is advisable to visit the site for the most accurate and up-to-date information available. This way, customers can ensure they follow the appropriate procedures for their specific returns....

What is your warranty policy?

Rcplanet.com offers a warranty on many of its products, which can vary depending on the manufacturer and the type of item purchased. In many cases, warranties may not cover damage caused by improper use, neglect, or modifications made to the product after purchase. When considering a purchase, customers are encouraged to read the warranty disclaimer and conditions associated with the product to ensure they fully understand the coverage. If customers have a specific product in mind, they may find more accurate and detailed warranty information on the product page. For any further inquiries about warranty policies relating to specific items, it is advisable to check the relevant section on the website or refer to the product documentation. This will help ensure that customers have the most accurate and comprehensive information regarding their warranties....

Shipping Information

How long does shipping usually take?

Shipping times for orders placed through Rcplanet.com can vary considerably based on several factors including the shipping method...

Do you offer international shipping?

RC Planet does indeed provide international shipping options for customers located outside of the United States. They strive to make...

Can I track my order?

Yes, customers can track their orders when shopping with Rcplanet.com. Typically, once an order is processed and shipped, a tracking...

Payment and Discounts

What payment methods are accepted?

Rcplanet.com accepts a variety of payment methods to accommodate the needs of its customers. Commonly accepted methods typically include It is important to note that payment options can vary, and certain restrictions may apply depending on the order size or type. Therefore, it is advisable for customers to review the payment methods listed on the current Rcplanet.com webpage during the checkout process for the most accurate and up-to-date information. This will ensure that customers are aware of all available options before completing their transactions. If you have specific preferences or requirements, be sure to look for any additional details regarding payment processing directly on the website....

Are there any discounts or promotions available?

RC Planet often provides various discounts and promotions to enhance the shopping experience for its customers. These offers can include...

Product Availability

Are spare parts available for purchase?

Yes, spare parts are available for purchase at Rcplanet.com. They offer a wide selection of parts for various remote control vehicles,...

What brands do you sell?

RC Planet offers a wide variety of products from numerous reputable brands in the remote control hobby industry. Some of the popular...

Help me with my Rcplanet.com customer service issue

Ask any question you have about Rcplanet.com customer service. We will do our best to get you answers right away.
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated