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Ray Ban Customer FAQ

Top Answers & How-to Guides

What is Ray Ban's Phone Number?

The question we are asked most often is about how to talk to Ray Ban customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I verify the authenticity of my Ray Ban sunglasses?

To verify the authenticity of Ray-Ban sunglasses, there are several key aspects to consider. First, one should examine the packaging. Next, one should inspect the sunglasses themselves. Genuine Ray-Bans typically have the brand name engraved on the lenses, while counterfeit versions may use printed logos that can easily be scratched off. Additionally, authentic Ray-Bans have the model number, size, and country of manufacture printed on the inside of the temple arms. This information should be clear and aligned properly. Another critical detail is the quality of materials used. Authentic Ray-Ban sunglasses are constructed from high-quality materials, which contribute to their durability and comfort. The lenses should be polarized if that is indicated on the label, providing effective protection against harmful ultraviolet rays. Lastly, one can compare the sunglasses to images and specifications found on the official Ray-Ban website. This approach can help confirm the model and design traits unique to genuine products. If there are concerns about authenticity, it may be worthwhile to check the current web page for additional guidelines on identifying authentic Ray-Ban products....
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Recent Ray Ban Customer Questions

I’m trying to find out if my vintage rb4184 710/51 lenses are crystal or plastic . My search tells me that they are both

Ray-Ban RB4184 710/51 vintage sunglasses typically feature high-quality lenses, which can be made of either mineral (glass) or polycarbonate (plastic) materials. The model's lens type may vary depending on the specific production year and batch. If you have access to original documentation or a trusted dealer, these sources may provide definitive information regarding your specific pair.
Asked Nov 14, 2025 4:42 PM

Does Ray-Ban have a warranty for lost or broken sunglasses?

Ray-Ban offers a warranty for manufacturing defects but does not cover loss or damage due to accidents or misuse. It's best to check the specific terms of the warranty included with your purchase for detailed information.
Asked Jun 17, 2025 3:27 PM

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Warranty and Returns

What is the warranty on Ray Ban sunglasses?

Ray-Ban sunglasses typically come with a warranty that covers defects in materials and workmanship. The standard duration of this warranty Additionally, warranties may vary by model and retailer, so it is advisable for customers to check the specific warranty information that accompanies their sunglasses. For further details on warranty coverage or to review any updated policies, customers may want to explore Ray-Ban’s official website. The website often contains the most current information regarding warranties, care instructions, and contact information for customer support if needed. Overall, knowing the warranty terms can provide peace of mind when investing in a high-quality pair of Ray-Ban sunglasses....
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What is the return policy for Ray Ban sunglasses?

Ray-Ban typically offers a return policy that allows customers to return sunglasses within a specified period after purchase. Generally, Additionally, certain items, such as those that have been customized or made to order, may not be eligible for returns. Customers are generally responsible for return shipping costs unless the return is due to an error on the part of Ray-Ban, such as sending the wrong item. For the most accurate and detailed information regarding the return policy, including any potential updates or special promotions, it is advisable to check the official Ray-Ban website. Current web pages often provide the latest information on return procedures, including any specific regulations related to international purchases or differing return policies for authorized retailers....
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Shopping Information

Can I get prescription lenses for my Ray Ban sunglasses?

Yes, it is indeed possible to get prescription lenses for Ray-Ban sunglasses. Ray-Ban offers a range of options for prescription sunglasses, These locations can help customers select the right frame style and provide an eye examination if needed. Once the right frame is chosen, an optical technician will take the necessary measurements to ensure a perfect fit for the prescription lenses. In addition, the prescription lenses can often be customized with various lens options, including polarized lenses, different tints, and protection from UV rays. It is important for individuals to check their specific frame model, as some may have additional compatibility considerations or limitations regarding prescription lenses. More detailed information about the available options and the process can be found on the current Ray-Ban website....
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What payment methods are accepted for purchasing Ray Ban sunglasses?

Ray Ban offers several payment methods for purchasing sunglasses on their official website. Typically, customers can expect to use It is important for customers to check the most current payment method options directly on the official Ray Ban website, as availability may vary by location and can change over time. This will ensure that you have the most accurate and up-to-date information regarding acceptable payment methods when making a purchase....
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Can I find information about new Ray Ban collections?

Yes, information about new Ray Ban collections is readily available on their official website, www.ray-ban.com. Ray Ban frequently...
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Can I find Ray Ban sunglasses in retail stores?

Yes, Ray-Ban sunglasses are widely available in various retail stores across the globe. Popular retailers such as department stores, To find a local retail store that carries Ray-Ban sunglasses, it may be helpful to use the store locator feature on the Ray-Ban official website. This can provide information about availability in specific areas, as well as direct you to authorized retailers. It is important to verify that the sunglasses are purchased from an authorized seller to ensure authenticity and quality. Checking the current online offerings may also be beneficial, as Ray-Ban frequently updates its inventory and special collections....
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How can I verify the authenticity of my Ray Ban sunglasses?

To verify the authenticity of Ray-Ban sunglasses, there are several key aspects to consider. First, one should examine the packaging. Next, one should inspect the sunglasses themselves. Genuine Ray-Bans typically have the brand name engraved on the lenses, while counterfeit versions may use printed logos that can easily be scratched off. Additionally, authentic Ray-Bans have the model number, size, and country of manufacture printed on the inside of the temple arms. This information should be clear and aligned properly. Another critical detail is the quality of materials used. Authentic Ray-Ban sunglasses are constructed from high-quality materials, which contribute to their durability and comfort. The lenses should be polarized if that is indicated on the label, providing effective protection against harmful ultraviolet rays. Lastly, one can compare the sunglasses to images and specifications found on the official Ray-Ban website. This approach can help confirm the model and design traits unique to genuine products. If there are concerns about authenticity, it may be worthwhile to check the current web page for additional guidelines on identifying authentic Ray-Ban products....
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Customization and Features

Are Ray Ban lenses polarized?

Ray-Ban offers a range of lenses, and among them, there are polarized options available. Polarized lenses are designed to reduce glare...
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Can I customize my Ray Ban sunglasses?

Ray-Ban offers a variety of options for customization, allowing customers to create a unique pair of sunglasses that reflects their By visiting the current Ray-Ban website, customers can browse the customization features available for various models, ensuring they find the perfect combination of style and functionality. Additionally, options such as selecting lens types, including polarized or gradient lenses, can enhance both aesthetics and performance. It is important to note that customization may vary depending on the specific model of the sunglasses. Therefore, the best way to ensure availability is to check directly on the Ray-Ban website for the latest offerings and any potential limitations. Overall, customizing Ray-Ban sunglasses allows individuals to express their unique tastes while wearing high-quality eyewear....
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Do Ray Ban sunglasses provide UV protection?

Yes, Ray Ban sunglasses are designed to provide effective UV protection. Most Ray Ban sunglasses incorporate high-quality lenses that Ray Ban ensures that their sunglasses not only provide style and comfort but also prioritize the wearer’s eye safety. Many of the lenses feature polarized options as well, which reduce glare and enhance visual clarity, further contributing to a safe and enjoyable wearing experience in bright conditions. When looking for Ray Ban sunglasses, it is advisable to check the product details, as they will specify the level of UV protection offered. For the most accurate and detailed information, including available products, users may want to visit the official Ray Ban website....
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What are the different frame sizes available for Ray Ban sunglasses?

Ray-Ban offers a variety of frame sizes to cater to diverse face shapes and preferences. Typically, Ray-Ban sunglasses come in three Small frames are often suited for individuals with narrower faces, ensuring the sunglasses sit properly without feeling oversized. Medium frames, which are the most common, provide a balanced fit and are ideal for a wide range of face shapes and sizes. Large frames cater to those with broader faces, offering ample coverage and a more assertive style. In addition to these general size categories, some specific models feature size variations, such as "small," "regular," and "large," to give customers more choices in achieving that perfect fit. When selecting Ray-Ban sunglasses, customers may refer to size charts and measurements provided on the official website to help determine the right size for their unique facial dimensions. It is always helpful to refer to the current web page for specific model sizes and additional information....
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Do Ray Ban sunglasses come with a case?

Ray-Ban sunglasses typically come with a case when purchased new. The case serves to protect the sunglasses from scratches and damage...
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Care and Maintenance

What should I do if I lose my Ray Ban sunglasses?

Losing Ray-Ban sunglasses can be quite frustrating, but there are a few steps one can take to potentially resolve the situation. First, If you lost them in a public location, consider contacting the venue to see if they have a lost and found department; they may have received your sunglasses. In addition, if the sunglasses were purchased relatively recently, one should review the warranty or purchase agreement. Depending on the warranty terms, there may be options for replacement. Also, some Ray-Ban models come with unique identifiers that may assist in recovering your specific pair if you can provide proof of ownership. For further assistance or to explore replacement options, one might check the official Ray-Ban website, which offers detailed information and potential contact channels for customer service....
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How do I care for my Ray Ban sunglasses?

To ensure the longevity of Ray Ban sunglasses, proper care and maintenance are essential. First and foremost, it is important to clean When not in use, Ray Ban sunglasses should be stored in their protective case to prevent scratches and other damage. Scratches can severely impair vision, and a case provides an extra layer of protection against impacts and falls. It is advisable to keep the sunglasses away from extreme heat sources, such as a dashboard in a car, as excessive heat can warp frames and damage lenses. Additionally, users should take care to avoid placing sunglasses on top of their heads, as this can stretch the frames and lead to misalignment. Regularly check for signs of wear and tear, such as loose screws or damaged hinges, to maintain optimal functionality. For further information, please consider visiting the official Ray Ban website. ...
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