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Rag & Bone Customer FAQ

Top Answers & How-to Guides

What is Rag & Bone's Phone Number?

The question we are asked most often is about how to talk to Rag & Bone customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What care instructions should I follow for Rag & Bone items?

Rag & Bone items are known for their high-quality materials and craftsmanship, which require proper care to maintain their appearance For denim items, Rag & Bone often recommends washing less frequently to enhance the fabric's character over time. When washing denim, turning the items inside out can help protect the outer surface and colors. Additionally, it is best to avoid bleach and fabric softeners, as these can adversely affect the fabric. For drying, air drying is the preferred method. Hanging items or laying them flat will help avoid shrinkage and damage. For items that require ironing, using a low heat setting can ensure that the fabric maintains its quality. Always refer to the care label for the most accurate instructions for maintaining your Rag & Bone pieces....
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Recent Rag & Bone Customer Questions

Who is the director and email for customer service?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 3, 2024 2:17 PM

Help me with my Rag & Bone customer service issue

Order Tracking

How can I track my order?

To track an order from Rag & Bone, customers typically need to visit the official website. Once there, they should look for the order...

Can I cancel or modify my order?

Rag & Bone typically allows customers to make changes to their orders or to cancel them, but there are specific guidelines that apply. To modify an order, customers usually need to contact customer service directly with details about the desired changes. For cancellations, if the order is still in a pending status, it may be possible to cancel it through the appropriate channels. However, if the order has already been shipped, the standard return policy will apply, allowing the customer to initiate a return once they receive their item. For the most accurate and current information regarding order modifications and cancellations, it is advisable to visit Rag & Bone's website where relevant policies and steps are outlined....

Shipping Information

Where can I purchase Rag & Bone products?

Rag & Bone products are available through a variety of channels. They can be purchased directly from the official Rag & Bone website, For those who prefer shopping through third-party retailers, Rag & Bone is also carried by a number of high-end department stores and specialty boutiques. It is advisable to check the specific store availability online or through the retailer's website to find Rag & Bone products nearby. To find the most current locations, customers may refer to the store locator feature available on the Rag & Bone website....

Do you offer international shipping?

Rag & Bone typically offers international shipping, enabling customers from various countries to enjoy their products. However, the...

Do you have physical retail stores?

Rag & Bone indeed has a presence in the physical retail space, with several stores located in key cities across the globe. These stores...

Returns and Refunds

What is your return policy?

Rag & Bone has a return policy designed to provide customers with a satisfactory shopping experience. Generally, items that are unworn, With regards to sale items, Rag & Bone usually allows returns, but it is advisable to verify the terms specific to sale goods, as they can sometimes have different conditions. To return an item, customers are generally required to utilize a return label which can often be generated through the Rag & Bone website. Additionally, some locations may have specific policies for in-store returns, so checking the Rag & Bone website may provide more detailed information tailored to your circumstances, including instructions for both online purchases and in-store returns. Keeping up to date with the official website will ensure that you have the most current information about the return policy....

How long does it take to receive a refund?

The time it takes to receive a refund from Rag & Bone typically depends on the original payment method used for the purchase. Generally,...

Product Information

Are Rag & Bone products eco-friendly?

Rag & Bone has increasingly focused on sustainability and eco-friendliness within its product range. The brand is dedicated to responsible In addition to their material choices, Rag & Bone also prioritizes ethical labor practices, ensuring fair working conditions and wages for those involved in the production process. The brand has made strides towards transparency in its supply chain, which is an essential part of developing eco-friendly products. Rag & Bone's commitment to sustainability is reflected in a growing selection of styles that utilize sustainable fabrics, including organic cotton and Tencel, among others. Customers interested in their eco-friendly offerings can often find detailed information about the materials and practices used within specific collections on the current web page. As the brand continues to evolve, it is likely that eco-conscious consumers will see even more sustainable options in the future....

What size should I order?

When determining the appropriate size to order from Rag & Bone, it is important to consider their specific sizing guide. Rag & Bone It is advisable to take your own measurements and compare them with those listed in the size chart. Many customers find it useful to read customer reviews as well, as they often provide insights regarding the fit of specific items. Some styles may be designed to have a relaxed fit, while others may be more tailored. If you are in between sizes, it may be wise to choose the larger size for comfort. Rag & Bone also offers return and exchange policies, allowing customers to exchange items if the size does not meet their expectations. For further assistance, customers can explore the Rag & Bone website, as it may have additional information on sizing, fit, and care instructions....

What fabrics do you use in your clothing?

Rag & Bone is known for its commitment to high-quality materials and craftsmanship in its clothing. The brand often utilizes a diverse In addition to traditional fabrics, Rag & Bone frequently incorporates more technical materials that enhance performance and functionality. For instance, they may use materials that provide stretch or moisture-wicking properties, which are ideal for active wear or relaxed styles. The brand also explores innovative blends, combining distinct fabrics to achieve unique textures and finishes that set their pieces apart. Rag & Bone is attentive to the sourcing of its materials, striving for sustainability where possible. Eco-friendly practices in fabric selection align with modern consumer demands for responsible fashion. For those interested in specific fabric compositions for a particular piece, it is recommended to refer to the product details listed on the Rag & Bone website, where fabric compositions and care instructions are typically provided....

Do you have a size guide for your products?

Rag & Bone offers a comprehensive size guide for their products to assist customers in finding the perfect fit. This guide typically...

Are there any options to pre-order upcoming collections?

Rag & Bone does not traditionally offer a standard pre-order option for its upcoming collections. Their approach to releasing new items For fashion enthusiasts looking to stay informed about future collections, it may be beneficial to subscribe to Rag & Bone's newsletter. By doing so, customers can receive updates regarding upcoming releases, exclusive offers, and potential promotions. Additionally, Rag & Bone often makes announcements on their social media platforms, which can serve as another valuable resource for information on new collections. For those interested in specific items or collections, visiting the official Rag & Bone website will provide the most accurate and up-to-date information regarding product availability and potential releases. On the website, customers can also find contact details to inquire further about any specific items or assistance they may need....

What care instructions should I follow for Rag & Bone items?

Rag & Bone items are known for their high-quality materials and craftsmanship, which require proper care to maintain their appearance For denim items, Rag & Bone often recommends washing less frequently to enhance the fabric's character over time. When washing denim, turning the items inside out can help protect the outer surface and colors. Additionally, it is best to avoid bleach and fabric softeners, as these can adversely affect the fabric. For drying, air drying is the preferred method. Hanging items or laying them flat will help avoid shrinkage and damage. For items that require ironing, using a low heat setting can ensure that the fabric maintains its quality. Always refer to the care label for the most accurate instructions for maintaining your Rag & Bone pieces....

Payment and Gift Services

What payment methods do you accept?

Rag & Bone accepts a variety of payment methods to accommodate its customers' preferences. Typically, they accept major credit cards...

Do you offer gift wrapping services?

Rag & Bone does not typically provide gift wrapping services as a part of their standard offerings. However, customers often appreciate...
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