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Radio Shack Customer FAQ

Top Answers & How-to Guides

What is Radio Shack's Phone Number?

The question we are asked most often is about how to talk to Radio Shack customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you provide installation services for car electronics?

Radio Shack primarily specializes in selling a wide range of electronic products, including car electronics, but it does not typically...
Ask any question you have about Radio Shack customer service, get an answer now.

Recent Radio Shack Customer Questions

What if I've lost my receipt and want a refund for an item

Radio Shack's refund policy typically requires a valid proof of purchase for returns. However, in situations where the receipt is lost, returns may be processed at the store's discretion, sometimes allowing exchange for the same item only. Therefore, it's always best to retain your receipts for any purchases. Ultimately, the decision for such exceptions lies with the store's management. Be aware that without a receipt, they may refuse a refund or exchange.
Asked Mar 11, 2024 5:53 PM

Help me with my Radio Shack customer service issue

Store Information

How Do I Hard Reset My Phone from Radio Shack?

This article describes how to perform a hard reset on a Radio Shack phone. Detailed instructions are given for both iPhones and Android...

What are your store hours?

Radio Shack store hours can vary depending on the location. Generally, most Radio Shack stores operate Monday through Saturday from...

Customer Service

What payment methods do you accept?

Radio Shack typically accepts a variety of payment methods to accommodate its customers. Common options include major credit cards...

What is your return policy?

Radio Shack's return policy typically allows customers to return items within a specific time frame after purchase, usually within Radio Shack also generally provides options for returning products purchased online, which may involve mailing the items back or returning them to a physical store location, depending on the circumstances. For the most accurate and current details regarding the return policy, including any updates or changes that may have occurred, customers are encouraged to visit Radio Shack's official website. There, they can also find information specific to the products they purchased and any special instructions that may apply to their returns....

Can I track my order online?

Yes, customers have the ability to track their orders online through the Radio Shack website. Once an order is placed and processed,...

Can I use my Radio Shack gift card online?

Radio Shack gift cards can typically be used for both in-store and online purchases. However, availability may depend on the specific...

Products and Services

Do you offer warranties for your products?

Radio Shack typically provides warranties for many of its products, although the specifics can vary depending on the type of item and...

Do you offer repair services for electronic devices?

Radio Shack primarily specializes in selling electronic products and accessories, rather than providing repair services for electronic For any questions related to specific products or potential services available at a particular store, it may be beneficial to look on the official Radio Shack website for detailed information, as well as contact information for your local store. This will help you get the most accurate and up-to-date information regarding the services you are interested in....

Do you offer financing options for large purchases?

Radio Shack provides a variety of options to assist customers in managing larger purchases. While specific financing options may vary Additionally, sometimes participation in promotional financing programs is available, which may allow customers to take advantage of special offers or reduced interest rates for certain items. It is advisable to check the specific details on Radio Shack's website relevant to your area or instance. The website may contain more current information regarding available financing options and any necessary qualifications or terms required. For those interested, it is helpful to visit the current page for the most accurate and detailed information regarding financing options for larger purchases....

Do you provide installation services for car electronics?

Radio Shack primarily specializes in selling a wide range of electronic products, including car electronics, but it does not typically...

Sales and Promotions

Are there any discounts or promotions available?

RadioShack frequently offers various discounts and promotions to provide value to its customers. These may include seasonal sales,...

Are there any upcoming sales or events?

Radio Shack frequently holds sales and promotional events, especially during significant shopping periods such as holidays or seasonal...
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Radio Shack issues reported to GetHuman
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