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Petsafe.net Customer FAQ

Top Answers & How-to Guides

What is Petsafe.net's Phone Number?

The question we are asked most often is about how to talk to Petsafe.net customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I sign up for email notifications about new products?

PetSafe offers a way for customers to stay informed about their latest products, promotions, and news through email notifications....
Ask any question you have about Petsafe.net customer service, get an answer now.

Recent Petsafe.net Customer Questions

How do I stop cat flap being pushed out by big bully cat

To prevent a larger cat from pushing out a cat flap, consider using a heavier, reinforced flap that is more difficult to dislodge. Additionally, you can install a locking mechanism or use a magnetic cat flap that stays securely in place. If possible, try training your cats to use a specific entry point or restrict access during certain times to minimize conflicts.
Asked Feb 16, 2025 1:35 PM

Flashing red light on cat flap Have already changed batteries. Continues to flash. Cat flap will not lock, remains open

If there's a continuous flashing red light on your PetSafe electronic cat flap even after changing the batteries, the device might be indicating an error or issue. Besides battery problems, the cat flap may experience issues due to a dirty or blocked sensor, or a mechanical fault within the lock itself. You can try to clean the sensor, but if it still continues flashing and not locking, it could suggest an internal problem which may require a professional to look at. It's always important to get any issues assessed by a qualified person to ensure both the safety of your furry friend and the longevity of the product.
Asked Apr 25, 2024 6:51 PM

Help me with my Petsafe.net customer service issue

Overview

What is Petsafe.net?

Petsafe.net is the online platform for PetSafe Brand, which specializes in providing innovative solutions for pet containment, training, The site is designed to help pet owners make informed decisions through product information, articles, and resources about pet care and training tips. Additionally, it offers insights into maintaining pet safety and wellbeing. PetSafe places a strong emphasis on quality, functionality, and customer satisfaction, aiming to provide effective solutions that improve the lives of both pets and their families. Visitors can also find helpful customer service resources and information regarding product warranties. For specific contact information or support, it is advisable to check the appropriate section of the Petsafe.net website....

What types of products does Petsafe.net offer?

Petsafe.net offers a wide range of products designed to help pet owners ensure the safety, health, and happiness of their furry companions. In addition to containment solutions, Petsafe.net provides a variety of training products. These include bark control devices, remote trainers, and training collars, which are designed to assist pet owners in addressing behavioral issues and reinforcing positive habits. These training tools can help pet owners manage their pets' behavior in a constructive manner. Another important category is feeding and watering supplies. Petsafe.net offers automatic feeders and water dispensers that ensure pets have access to food and fresh water even when their owners are not home. These products promote healthy eating habits and can help manage portion control for pets. The company also focuses on pet health and wellness, providing products such as pet waste management solutions and grooming supplies. These products are essential for maintaining a clean and healthy environment for both pets and their owners. Finally, Petsafe.net features interactive and enrichment toys designed to keep pets mentally stimulated and engaged. These toys can help alleviate boredom and reduce destructive behaviors in pets. Overall, Petsafe.net offers a comprehensive selection of products aimed at enhancing the lives of pets and their owners. For more specific information on available products, visiting the website may be beneficial....

Shipping and Returns

Does Petsafe.net offer international shipping?

Petsafe.net typically focuses on the domestic market within the United States, and international shipping may not be a standard offering...

What is Petsafe.net's return policy?

Petsafe.net has a return policy that generally allows customers to return products within a specific time frame after purchase, typically If a product is found to be defective or does not meet customer expectations, Petsafe.net usually offers solutions such as exchanges or refunds. However, there may be certain exceptions to the return policy, especially for specific items such as opened pet food or customized products, which may not be eligible for return. To obtain the most accurate and detailed information regarding the current return policy, customers are encouraged to visit the relevant section of the Petsafe.net website. By reviewing the policies outlined there, customers can gain insight into any specific requirements or conditions that may apply to their return. This helps ensure a smooth and efficient return experience if needed....

Payments and Discounts

What payment methods does Petsafe.net accept?

Petsafe.net typically accepts a variety of payment methods to accommodate its customers. These methods often include major credit cards...

Can I use multiple discount codes on Petsafe.net?

Petsafe.net typically allows only one discount code to be applied per order. This means that customers cannot combine multiple codes...

Product Warranty and Security

Does Petsafe.net have a warranty for their products?

Petsafe.net does provide warranties for their products, which are typically designed to offer customers peace of mind regarding their...

Is Petsafe.net a secure website for making online purchases?

Petsafe.net employs a range of security measures to ensure that online transactions are safe for customers. The website uses Secure Additionally, Petsafe.net regularly updates its website security protocols to address potential vulnerabilities and maintain a safe shopping experience. Customers can generally feel confident that their personal information will be handled with care and stored securely. It is always wise for online shoppers to take precautions when purchasing items over the internet. This includes using strong, unique passwords and monitoring account statements for any unauthorized transactions. For specific details on their security practices, customers may refer to sections of the website that outline their security policies or frequently asked questions. This can provide further insight into how Petsafe.net aims to protect its customers during online transactions....

What is the warranty period for Petsafe.net products?

The warranty period for PetSafe products typically varies depending on the specific item and its category. Most PetSafe products come...

Physical and Online Presence

Does Petsafe.net have a physical store location?

Petsafe.net does not operate physical store locations where customers can visit and make purchases. Instead, they focus on online sales...

Can I sign up for email notifications about new products?

PetSafe offers a way for customers to stay informed about their latest products, promotions, and news through email notifications....

Product Care and Parts

How do I find replacement parts for my Petsafe product?

Finding replacement parts for a PetSafe product is quite straightforward. PetSafe offers a variety of replacement parts that can help To find the model number, check the packaging or the product itself, as it is usually located on a label. Once you have the correct model number, you can use it to identify the appropriate replacement parts on the website. In addition to the website, there may be user manuals available for download that provide details about compatible parts for your specific device. If you are having trouble locating the parts you need, the website may also provide guidelines on how to properly care for your product. It can be useful to refer to FAQs or support sections which may have additional information regarding replacements. Having this information handy will greatly assist you in finding the parts you require....

Are there any care instructions for your products?

Petsafe.net offers a range of products designed to enhance the lives of pets and their owners. Care instructions may vary depending For example, some electronic devices might require periodic battery changes or specific cleaning procedures to maintain functionality. Other types of products, such as toys or grooming tools, may also have specific washing instructions or guidelines for safe usage. To access the most accurate and up-to-date care instructions for a specific product, interested individuals may find it helpful to visit the product page on petsafe.net. There, they can typically locate user manuals and care guidelines designed to assist pet owners in maintaining their purchases effectively....
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