Pegasus Airlines Customer FAQ

Pegasus Airlines has a specific baggage allowance policy that is designed to be clear and straightforward for travelers. For cabin In addition to hand luggage, passengers are also allowed to carry a personal item, such as a small backpack or purse, which must fit under the seat in front of them. When it comes to checked baggage, Pegasus Airlines applies different rules depending on the fare type purchased. Passengers flying with the Basic fare usually do not have any checked baggage included in their ticket price, while those with Comfort and Business fares may have checked baggage allowances included, typically up to 20 kg or more. It is important for travelers to review their ticket details for the specific baggage allowance that applies to their booking. For more detailed and updated information, travelers should visit the official Pegasus Airlines website, where they can find the specifics relevant to their travel itinerary....

Yes, Pegasus Airlines allows passengers to add extra baggage to their reservations. Usually, this can be done at the time of booking...

Pegasus Airlines has specific policies regarding sporting equipment that travelers should be aware of when planning their journey. First, guests must declare any sporting equipment they plan to bring during the booking process or check-in. It is important to note that additional fees may be charged for transporting oversized or special items. Each type of sporting equipment may have its own size and weight limitations, which can vary depending on the specific item. For instance, some larger items may need to be packed in a suitable protective case. Moreover, it is essential for passengers to check the most current baggage policy on the Pegasus website. This is because policies can change, and the website will provide detailed information on size restrictions, weight limits, and any applicable fees. Being well-informed can help ensure a smoother travel experience with Pegasus Airlines....

Pegasus Airlines offers a variety of payment options to make booking travel as convenient as possible for its customers. Generally, For those who prefer cash transactions, Pegasus may also offer options to purchase tickets through certain travel agencies or kiosks, depending on the location. Furthermore, passengers can look into payment plans that allow for ticket purchases to be paid in installments. It is advisable for customers to visit the official website for the most current and detailed information on payment methods, as offerings can vary based on location and specific promotions....

Pegasus Airlines offers passengers the option to select their seats in advance, which can usually enhance the travel experience by...

Passengers looking to upgrade their seats on Pegasus Airlines have a few options to consider. Upgrades may typically be available through In some cases, upgrades might be available at the airport, depending on seat availability and fare classes. Checking with a Pegasus staff member at the check-in desk can provide insights on potential upgrade options right before departure. Finally, Pegasus Airlines may have specific policies regarding upgrades, including associated costs and eligibility criteria. For the most accurate and updated information, passengers are advised to visit the official Pegasus website, where they can find the current details regarding seat upgrades....

Pegasus Airlines has specific check-in deadlines that travelers should be aware of to ensure a smooth travel experience. For domestic For international flights, the check-in deadline is typically extended to at least sixty minutes before departure. This additional time accounts for the more complex requirements and procedures involved with international travel, including potential security checks and passport verification. Passengers can check in through various methods, including online check-in via the Pegasus Airlines website or mobile application. This service generally opens up from one hundred twenty hours before the flight and closes at the respective check-in deadline mentioned above. Completing online check-in can save time at the airport, as it allows travelers to head directly to the baggage drop-off or the security checkpoint. If checking in at the airport, it is advisable for travelers to arrive early, especially during peak travel times. Additional time may also be required if assistance is needed or if any unforeseen delays occur. For the most accurate and up-to-date information regarding check-in deadlines, it is beneficial to consult the current Pegasus Airlines website or review the details provided during the booking process....

If a flight with Pegasus Airlines is delayed or canceled, passengers may experience a range of options depending on the length and In the case of a flight cancellation, passengers are typically given several alternatives. This can include the option to reschedule the flight for a later date or receive a refund for the unused ticket. Pegasus Airlines may also provide accommodations, such as meals or overnight stays, depending on the duration of the delay and the specific situation. It is important for passengers to keep an eye on the official Pegasus Airlines website, as it frequently updates information about flight statuses, policies, and procedures. Additionally, passengers may find essential contact information on the website, which can assist them in addressing their individual needs. Delays and cancellations may occur due to various reasons, including weather conditions, technical issues, or operational challenges. Therefore, it is advised that travelers stay informed about their rights and the airline's policies pertaining to such disruptions. Understanding these factors can help in navigating any challenges that may arise during travel....

If a passenger misses a connecting flight with Pegasus Airlines, the outcome depends on several factors, including the specifics of In cases where the connection is missed due to late arrival of the first flight but the tickets were booked separately, the responsibility may not fall on Pegasus Airlines. In such instances, the passenger may need to purchase a new ticket for the missed flight. It is also important to be aware of the airline's policies regarding missed connections, as they can vary. Passengers should check the terms and conditions associated with their ticket as well as the airline's travel policies. For additional assistance or specific queries, referring to the current Pegasus Airlines website may provide updated information regarding policies and contact details....

Pegasus Airlines offers a loyalty program known as Pegasus Plus, which is designed to reward frequent travelers with a range of benefits. The Pegasus Plus program operates on different tiers, with each tier offering varying levels of benefits depending on the member's travel frequency and loyalty. Members can enjoy perks such as priority boarding, extra baggage allowance, and access to exclusive promotions. Additionally, the program may feature partnerships with hotels, car rental services, and other travel-related businesses, allowing for even more opportunities to earn and redeem points. To join the Pegasus Plus program, travelers can sign up directly through the Pegasus Airlines website. Members are encouraged to keep track of their points and tier status through their online accounts, which also provide valuable information about upcoming flights and special promotions. For current details about the program, one may wish to visit the relevant section on the Pegasus Airlines website....

Pegasus Airlines typically offers a range of meals and snacks on their flights, although the specific offerings can vary based on the On longer flights, more substantial meal options may be available for passengers. The airline generally provides a choice between different meal options, such as vegetarian or non-vegetarian dishes. It is important to note that meals may need to be pre-ordered, particularly if passengers have special dietary requirements or preferences. For the most up-to-date information on meal offerings, it is advisable for passengers to check the current Pegasus Airlines website or the specific flight details. This way, they can ensure they have the latest information regarding available meal options for their journey....

Pegasus Airlines does not directly offer travel insurance as part of its services. However, travelers have the option to purchase travel...

Pegasus Airlines does have a pet policy allowing passengers to travel with their pets, particularly small dogs and cats. Pets can be For larger pets, such as dogs that exceed the cabin weight limit, Pegasus Airlines offers the option of travel in the cargo hold. In this case, it is essential to ensure that the pet is placed in an appropriate and safe travel kennel. When traveling with a pet, it is advisable for passengers to familiarize themselves with the current policies and potential fees, which can vary based on the route and specific circumstances. For the most accurate and up-to-date information, passengers should refer to Pegasus Airlines’ official website, where they can find detailed guidelines regarding pet travel....

Pegasus Airlines is committed to providing an inclusive travel experience for passengers with disabilities. They offer a range of services One of the main services is the provision of assistance at the airport. Passengers with disabilities can request support with check-in, boarding, and disembarkation. This may include help with mobility aids, such as wheelchairs, and guidance through security checks and at boarding gates. It is important for passengers to inform Pegasus Airlines of their specific needs when making a reservation or at least 48 hours before their flight, so appropriate arrangements can be made. In addition to physical assistance, Pegasus Airlines allows passengers with disabilities to travel with necessary medical equipment. This includes items such as oxygen tanks or personal assistive devices, which can usually be accommodated without additional fees, provided they comply with safety regulations. Onboard, Pegasus Airlines strives to ensure a comfortable flight experience for passengers with disabilities. Attention is given to accessible seating arrangements and the cabin crew is trained to assist passengers in need during the flight. For the most accurate and detailed information regarding specific services, it is advisable to check the latest guidelines directly on Pegasus Airlines' official website. This will provide insights into any recent updates, policies, or changes that may affect travel arrangements for passengers with disabilities....

When traveling internationally with Pegasus Airlines, it is essential for passengers to be aware of the specific travel documents required Moreover, travelers should confirm if any health documents are required, especially in light of evolving health policies. Some countries may request proof of vaccination or negative test results for specific infectious diseases, especially amid global health concerns. In addition to a passport and possibly a visa, passengers should carry their flight confirmation and any additional documentation related to accommodations or travel plans. Each airport may have specific requirements, so it could be beneficial for travelers to review the current guidelines on the official Pegasus Airlines website prior to departure. Staying informed about current travel regulations can help ensure a smooth travel experience and minimize any potential disruptions....