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Peacock Customer FAQ

Top Answers & How-to Guides

How do I Contact Peacock Customer Service?

The question we are asked most often is about how to talk to Peacock customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I have streaming issues on Peacock?

If a user encounters streaming issues on Peacock, there are several common steps that can be taken to resolve the problem. First, it Next, the user should consider restarting the device on which they are streaming the content. This can help refresh the application and clear temporary glitches that might be causing issues. Clearing the app cache may also be beneficial. For users on mobile devices, this can typically be done through the device settings. For users on streaming devices or smart TVs, uninstalling and then reinstalling the Peacock app may resolve persistent issues. It is important to check for any updates available for the Peacock app. An outdated version of the app may lead to performance problems, and keeping it updated can ensure access to the latest features and improvements. Finally, looking on the current web page for further support options may provide additional assistance. Users often find FAQs or community forums helpful in troubleshooting their specific issues....
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Recent Peacock Customer Questions

I was charged for a service that I had previously cancelled

If you were charged for a service you previously canceled, please check your account to confirm the cancellation status. Charges can sometimes occur due to processing times or delays. If everything seems correct on your end and you still see the charge, there is a link to the most up-to-date contact information right here on this page that you’re viewing.
Asked Dec 3, 2025 3:16 PM

I want to know why I was billed for 79$

Billing issues can arise for various reasons, such as subscription renewals, upgrades, or additional services. It's essential to review your account details and billing history to understand the charge. There is a link to the most up-to-date contact information right here on this page if you need further clarification.
Asked Jan 15, 2025 7:13 AM

Double payment using two different cards for the same peacock account

If you've made a double payment using two different cards on the same Peacock account, the additional charge should typically be reversed or refunded. It's important to check your account statement for any discrepancies. If there's no automatic refund, the most effective way to resolve this is to refer to the link provided here on this page for the most up-to-date contact information.
Asked Nov 25, 2024 12:00 PM

Help me with my Peacock customer service issue

Content Availability

What are the notable shows exclusive to Peacock?

Peacock offers a range of notable exclusive shows that cater to various tastes. One of the standout offerings is "Poker Face," a mystery Additionally, Peacock has made its mark with "The Continental," a prequel series to the popular "John Wick" film franchise. Set in the 1970s, the series delves into the origins of the iconic Continental hotel, which serves as a safe haven for assassins. Fans of the franchise are particularly excited about this unique exploration. Another noteworthy exclusive is "Bel-Air," a dramatic reimagining of the classic sitcom "The Fresh Prince of Bel-Air." This series takes a deeper look at the themes of identity, family, and the challenges faced by its protagonist, Will, as he navigates life in a wealthy Los Angeles neighborhood. Peacock is also home to exclusive seasons of popular reality shows, including "The Real Housewives of Miami," which has become a favorite among fans of the franchise. These exclusive offerings reflect Peacock's commitment to providing diverse and compelling content. For those interested in exploring more about Peacock's exclusive programming, it is a good idea to visit the current web page to get the most updated information on shows and availability....

How frequently is new content added to Peacock?

Peacock regularly updates its library with new content to keep its offerings fresh and engaging for viewers. New movies, television...

Is live sports available on Peacock?

Yes, live sports are indeed available on Peacock. Peacock offers a variety of live sporting events, including coverage of major leagues It is important to note that the availability of specific live sporting events may vary based on your location and the type of subscription you have. Peacock typically offers different tiers of service, and the premium tiers may provide broader access to live sports events. For the most up-to-date details on live sports offerings, users are encouraged to check the Peacock website directly. Here, they can explore what is currently airing live and find information specific to their region, subscription level, and any additional features available to enhance their viewing experience....

What content is available on Peacock?

Peacock offers a diverse array of content that caters to a wide range of interests and preferences. This streaming service includes For movie lovers, Peacock provides access to a selection of films from various genres, including blockbuster hits and timeless classics. Notably, Peacock often features Universal Pictures' latest releases and beloved franchise films. Furthermore, Peacock has made a significant investment in original content, which includes exclusive series and films that are not available on other platforms. Users can also enjoy live sports events and news coverage, making it a well-rounded option for those who want to stay informed while enjoying entertainment. To explore the current offerings on Peacock, it is best to visit their website or access the app directly for the most up-to-date content catalog and any new arrivals....

User Management

How do I manage my watchlist on Peacock?

To manage your watchlist on Peacock, the user simply needs to navigate to the "My List" section of the Peacock app or website. This...

Are there parental control options on Peacock?

Yes, Peacock offers parental control options to help parents manage what their children can view on the platform. By utilizing these Additionally, parents can monitor and adjust settings at any time, providing flexibility and control over their children's viewing experience. To access these parental controls, users can navigate to the account settings within the Peacock application or website. It is a proactive approach to ensure that content consumption aligns with family values. For specific instructions on setting up parental controls, it is advisable to refer to the current Peacock web page for detailed guidance and support....

What should I do if I have streaming issues on Peacock?

If a user encounters streaming issues on Peacock, there are several common steps that can be taken to resolve the problem. First, it Next, the user should consider restarting the device on which they are streaming the content. This can help refresh the application and clear temporary glitches that might be causing issues. Clearing the app cache may also be beneficial. For users on mobile devices, this can typically be done through the device settings. For users on streaming devices or smart TVs, uninstalling and then reinstalling the Peacock app may resolve persistent issues. It is important to check for any updates available for the Peacock app. An outdated version of the app may lead to performance problems, and keeping it updated can ensure access to the latest features and improvements. Finally, looking on the current web page for further support options may provide additional assistance. Users often find FAQs or community forums helpful in troubleshooting their specific issues....

Subscription Information

Is there a free tier for Peacock?

Peacock does offer a free tier, which allows users to access a selection of content without any subscription fees. This free tier includes...

Are there any ads on the free version of Peacock?

Yes, the free version of Peacock does include advertisements. While Peacock offers a wide range of content at no cost to users, the...

How do I cancel my Peacock subscription?

To cancel a Peacock subscription, the process generally depends on the platform through which the subscription was purchased. If the For those who subscribed through a third-party service, such as a cable provider or an app store on a mobile device, it is necessary to follow the cancellation procedures specific to that service. After canceling, it is important to confirm the cancellation status to ensure that billing will no longer occur. For detailed instructions or assistance specific to an account, the current web page may provide helpful information regarding contact options or additional guidance....

How do I subscribe to Peacock Premium?

To subscribe to Peacock Premium, one should begin by visiting the official website at peacocktv.com. Once on the site, users will find...

Device Compatibility

What are the supported devices for Peacock?

Peacock supports a wide range of devices to ensure that users have a seamless streaming experience. The service is compatible with For those who prefer mobile devices, Peacock is available on both iOS and Android smartphones and tablets. Users can download the Peacock app from the Apple App Store or Google Play Store to watch their favorite shows and movies on the go. Furthermore, Peacock can be accessed through web browsers on computers, making it easy to enjoy content from a laptop or desktop. Game consoles such as Xbox and PlayStation also support the app, providing another avenue for users to stream content at home. For a complete and up-to-date list of compatible devices, it is advisable to check the current web page for more detailed information regarding device compatibility and any new additions that may have been introduced since the last update....

Can I download content from Peacock for offline viewing?

Peacock does allow users to download select content for offline viewing, but this feature is primarily available to subscribers of Once downloaded, users can watch the content without requiring an internet connection. However, it is important to remember that downloaded videos often have a limited viewing period and may need to be renewed after a certain time. For more detailed and up-to-date information, it is advisable to check the current web page on the Peacock website....

Can I stream Peacock on multiple devices?

Peacock allows streaming on multiple devices, making it convenient for users who enjoy content on different platforms. Users can watch...

International Availability

Is Peacock available internationally?

Peacock is primarily available in the United States, where it offers a wide range of content including television shows, movies, and Currently, individuals outside of the United States may find it challenging to access Peacock's content due to geo-restrictions. Some users attempt to use virtual private networks to bypass these restrictions, but this may violate the terms of service. For those located internationally, it is advisable to check for updates directly on the Peacock website or through reliable news sources to stay informed about any changes in availability. It is always a good idea to review the current web page for the latest information and any announcements regarding international launches or expansions....

What are the differences between Peacock and other streaming services?

Peacock differentiates itself from other streaming services in several ways. First, it offers a free tier that allows users to access Another key difference lies in its content library, which features a strong emphasis on NBCUniversal's programming. Subscribers can access popular series from NBC and other networks within the NBCUniversal family, as well as exclusive original content produced specifically for the platform. This includes programs such as "The Office," "Parks and Recreation," and various new shows and films that may not be available on other services. Peacock also places a significant focus on live events, including news, sports, and more than a few live channels. This live content aspect can be appealing for users seeking real-time access to programming such as sports events and news broadcasts, an area where many streaming services are lacking. Pricing is another factor where Peacock stands out. It offers multiple subscription tiers, including a premium option that allows for ad-free viewing and additional content. This flexibility in pricing and content access can cater to a wide range of viewers with varying preferences and budgets. Overall, while many streaming platforms share similarities, Peacock's unique offering of free access, original content, and live events makes it an attractive choice for many streaming enthusiasts. For more information, users may want to check the official Peacock website for specific details regarding content and subscription options....
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