In a nutshell: Optimum Mobile offers a variety of products and services, including residential and business plans with savings up to $920/year and access to 5G network. Customers can cancel without penalties, transfer accounts, or even suspend service
Optimum Mobile offers its customers a range of products and services. Residential and business plans are available, and customers can also take advantage of their deals, helping you save money. Optimum Mobile customers can save up to $920/year and can connect to the country's largest 5G network. You also get access to the latest devices on the market today. Additionally, Optimum Mobile offers no-cost financing and free shipping. Do you know what's the best part? It's actually risk-free. You can cancel a service anytime without incurring additional fees or penalties. How to do it? Read this helpful guide now.
If you want to cancel your Optimum account, call them directly. Use the phone number in the photo and call them only during office hours to ensure you get the support you need. Optimum Mobile also provides a number to call for customers who are out of the country. Use the international number to cancel your service with Optimum Mobile.
It's also possible to call Optimum Mobile directly when you want to transfer your account to a family member or friend. However, both the new and previous owners must authorize the transfer of the account. To successfully transfer a service, you need to download and complete the transfer account ownership residential form and then mail or fax it to Optimum Mobile.
Mailing address:
Optimum Mobile
Attn: Shared Services
1111 Stewart Ave
Bethpage, NY 11714
Optimum Mobile's fax number is 516-803-1688.
Do not forget to attach the supporting documentation to complete the transfer of service. Both the previous and current owners will need to present at least one identity document, which can be a military ID, driver's license, permanent resident card, or a passport.
Can't call them via a telephone? Another way to cancel your service with Optimum Mobile is through your mobile phone. Just dial 611 and follow the instructions to successfully cancel your service with Optimum Mobile.
If a loved one has passed, you can also close their Optimum Mobile account. To do this, you must complete the deceased account holder form and mail or fax it to Optimum Mobile. Make sure to attach supporting documents for your request.
You can also cancel your Optimum Mobile account by chatting with an agent. Just go to the Support page: https://support.optimummobile.com/
Tap the Chat button located on the lower right corner of the page and type Cancel Service." You may be able to cancel your service right away if a chat agent is available.
You can also use the chat feature to pay your bill, activate a service, or for troubleshooting services. Just follow the on-screen instructions to successfully get a resolution for your issue.
Cancellation with Optimum Mobile is hassle-free, and customers who are in active military duty also have the option to suspend their service temporarily. To do this, download the suspend service line form for military deployment and mail or fax it to Optimum Mobile. Note that it may take up to 21 days for the request to be completed. Make sure to also attach a photocopy of your deployment orders and temporary or permanent change of station. Don't hesitate to get in touch with their Support if you have questions about canceling or suspending your Optimum Mobile account or service.
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