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Odeon Cinemas Customer FAQ

Top Answers & How-to Guides

What is Odeon Cinemas's Phone Number?

The question we are asked most often is about how to talk to Odeon Cinemas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any age restrictions for certain movies?

Odeon Cinemas follows age classification guidelines that are set by the British Board of Film Classification, widely known as BBFC. In addition to these official classifications, certain Odeon cinemas may implement their own age restrictions, especially for specific screenings. For example, children under a certain age may be required to be accompanied by an adult for films that have a PG or higher rating. It is advisable for parents or guardians to check the details of the film, including its classification, before planning their visit, as well as potential local policies at their chosen Odeon location. To find the most current information concerning film classifications and any associated age restrictions, patrons are encouraged to visit the Odeon website where details are regularly updated....
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Recent Odeon Cinemas Customer Questions

Are 3d glasses included in price of ticket

Yes, when you purchase a ticket for a 3D film at Odeon Cinemas, the cost of the 3D glasses is typically included in the ticket price. This means you do not need to purchase them separately - you can collect your 3D glasses as you enter the screen. However, do note that policy can vary from location to location, so it's always a good idea to confirm at your local Odeon Cinema.
Asked Apr 2, 2024 10:59 AM

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Ticket Pricing

What are the ticket prices for Odeon Cinemas?

Odeon Cinemas has a variety of ticket pricing that can vary depending on several factors, including the location of the cinema, the Typically, for an adult ticket, prices can range from approximately £5 to £15, while prices for children and seniors may be lower. Odeon Cinemas also often offer family deals, student discounts, and loyalty programs which can provide additional savings on ticket purchases. It is important to note that prices may vary significantly by location, as some cinemas may have different pricing structures. For the most accurate and up-to-date ticket prices, it is advisable to visit the current official Odeon website or check the specific cinema page for your local Odeon. There, one can find detailed information about ticket pricing for different screenings and any available promotions....

Are there discounts available for students or seniors?

Odeon Cinemas often provides various discounts and special offers, including those for students and seniors. These discounts can vary To find the most accurate and up-to-date information regarding discounts for students and seniors, it is advisable to check the official Odeon website. The website usually lists the current offers available and may even provide details about specific promotions or loyalty programs that Odeon Cinemas has in place. Additionally, it is worthwhile to keep an eye on select events or themed nights that may offer further discounts or exclusive access. By visiting the relevant section of the website, customers can ensure they obtain all pertinent details regarding pricing and special offers....

Experience and Logistics

What is Odeon Limitless and how does it work?

Odeon Limitless is a subscription service offered by Odeon Cinemas that allows members to enjoy unlimited film screenings at participating Once a customer subscribes to Odeon Limitless, they gain access to unlimited films, which means they can see any movie at any time, subject to availability at their chosen cinema. Members can watch films in various formats, including standard, VIP, and IMAX, depending on the cinema's offerings. It is important to note that certain premium experiences may incur an additional cost. To become a member, individuals typically need to sign up online or at their local Odeon cinema. Upon registration, they receive a membership card or digital account, which they can use to check in for their screenings. It is common for members to be required to book their tickets in advance, especially for popular films, to ensure they have a seat. Subscription prices may vary based on location and any ongoing promotions. Odeon Limitless also provides various benefits, such as discounts on food and beverages at the cinema. To get the most accurate and up-to-date information, including pricing and any specific terms and conditions, it is advisable to check the current web page related to Odeon Limitless on the Odeon Cinemas website....

How early should I arrive before my movie starts?

Odeon Cinemas generally recommends arriving at least fifteen to twenty minutes before your movie starts. This allows you ample time...

Is there a parking facility available at Odeon Cinemas?

Odeon Cinemas often provides parking facilities at their locations, but this can vary depending on the specific cinema. Many Odeon...

What are the cinema's opening hours?

The opening hours of Odeon Cinemas can vary depending on the specific location and the scheduled film showings. Generally, most Odeon...

Cinema Policies

Can I bring outside food and drinks to the cinema?

Odeon Cinemas typically has a policy that prohibits the bringing in of outside food and drinks to their theatres. This is a common However, individual cinemas could have specific policies, and sometimes there may be exceptions for medical reasons or dietary restrictions. For the most accurate and up-to-date information regarding food and drink policies, it is advisable to check the official Odeon website or the specific page for your local cinema. There, you will also find other pertinent information about your visit that may enhance your experience....

Can I bring my own 3D glasses or do I need to buy them?

Odeon Cinemas typically provides 3D glasses for guests attending a 3D film screening. It is usually preferable to use the glasses supplied...

Can I cancel or refund my ticket purchase?

Odeon Cinemas generally has a policy regarding ticket cancellations and refunds that may vary based on the circumstances of the purchase. If you encounter a situation where you need to cancel or seek a refund, it is advisable to check the terms and conditions related to your purchase on the Odeon Cinemas website. Additionally, if you find yourself in need of specific information regarding your ticket, the website may have the latest updates and guidance on the cancellation process or provide contact details for further assistance. Always remember to keep your booking confirmation handy, as it can be useful when addressing your inquiry....

Is it possible to reserve seats in advance?

Yes, Odeon Cinemas do offer the option to reserve seats in advance for many of their screenings. This allows patrons to select their It is important to note that not all screenings might have the reserved seating option available, so customers should check the specific details when selecting their showtime. Furthermore, the availability of this feature can vary depending on the cinema location. For more information regarding seat reservations and to check the latest on available showtimes and seating plans, customers may want to visit the official Odeon Cinemas website....

Are there any age restrictions for certain movies?

Odeon Cinemas follows age classification guidelines that are set by the British Board of Film Classification, widely known as BBFC. In addition to these official classifications, certain Odeon cinemas may implement their own age restrictions, especially for specific screenings. For example, children under a certain age may be required to be accompanied by an adult for films that have a PG or higher rating. It is advisable for parents or guardians to check the details of the film, including its classification, before planning their visit, as well as potential local policies at their chosen Odeon location. To find the most current information concerning film classifications and any associated age restrictions, patrons are encouraged to visit the Odeon website where details are regularly updated....

Payment and Offers

What types of payment are accepted at Odeon Cinemas?

Odeon Cinemas accepts a variety of payment methods to provide convenience for their guests. Typically, you can pay for tickets and For those wishing to purchase tickets online, Odeon’s website provides options for secure payment during the checkout process. For the most accurate and up-to-date information regarding accepted payment methods, it is advisable to check the current web page of Odeon Cinemas or visit a specific theatre location for details....

Are there any special offers or promotions running currently?

Odeon Cinemas frequently offers a variety of promotions and special offers to enhance the movie-going experience for its patrons. These To find the most current special offers and promotions available, it is advisable to visit the Odeon website, where up-to-date information is readily available. The website usually features a dedicated section for offers, ensuring customers can easily discover any discounts or specials. It is also helpful to subscribe to Odeon newsletters or follow their social media channels, as they sometimes announce exclusive offers for their followers. By staying informed, moviegoers can take full advantage of the deals that Odeon Cinemas provides, making their cinema visits both enjoyable and budget-friendly....
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