Occidental Hotels and Resorts Customer FAQ

Occidental Hotels and Resorts typically offers options for canceling or modifying reservations, but the specific policies can vary To modify or cancel a reservation, guests usually have the option to do so through the website where they made the booking or by accessing their account if they created one during the reservation process. In some cases, contacting customer service may be necessary for specific requests or to address complex changes. It is always advisable to review the terms and conditions associated with your reservation at the time of booking, as they provide detailed information regarding cancellation and modification policies. For the most accurate and up-to-date information, guests may want to check the official Occidental Hotels and Resorts website....

The check-in and check-out times at Occidental Hotels and Resorts can vary depending on the specific property and location. Typically,...

Occidental Hotels and Resorts frequently provide special rates and discounts for guests. These promotions may vary based on factors...

Occidental Hotels and Resorts typically offers various transportation options to ensure a seamless guest experience, including airport...

Room service is typically available at Occidental Hotels and Resorts. The specific offerings may vary depending on the location and...

Occidental Hotels and Resorts typically offer a variety of on-site dining options designed to enhance guests' culinary experiences. In addition to traditional dining venues, guests can often enjoy bars and lounges that serve drinks and light bites in a relaxed atmosphere. For those looking for convenience, room service is also frequently available, allowing guests to dine in the comfort of their own accommodations. It is advisable for guests to explore the specific dining options available at the property they are interested in during their stay. Information on the restaurants and available dining experiences can usually be found on the official website of Occidental Hotels and Resorts....

Occidental Hotels and Resorts typically provide Wi-Fi access for their guests, often in both guest rooms and common areas like lobbies,...

Occidental Hotels and Resorts typically have a strict pet policy, and pets are generally not permitted in their accommodations. This...

Occidental Hotels and Resorts offer a variety of beautiful locations, each near unique attractions and points of interest that cater In addition to these natural attractions, many Occidental properties are near vibrant towns or cities. Guests can explore local markets, historic sites, and engaging cultural venues, making for enriching day trips. There may also be opportunities to visit local restaurants and experience authentic cuisine, enhancing a guest's stay. To get a comprehensive list of nearby attractions, it is advisable to consult the specific Occidental property’s webpage. There, guests will often find updated information about local hotspots, activities, and events that might enhance their experience during their visit. Always ensure to check for any special offers or curated experiences that the hotels may provide for their guests....

Occidental Hotels and Resorts generally offer a variety of amenities in their guest rooms to enhance the overall experience of their Additionally, many rooms include a well-appointed bathroom with essential toiletries, a hairdryer, and towels for convenience. Some accommodations also feature coffee and tea-making facilities or a mini-bar stocked with beverages and snacks. Safety is a priority, so guests will find in-room safes to secure their valuables. Depending on the property, some rooms might offer upgraded amenities such as balconies or patios with stunning views, the option for room service, and higher-end toiletries. It is important for potential guests to check the specific amenities offered at the particular Occidental location they are considering, as some features may vary based on the type of accommodation selected. The Occidental website is a useful resource for obtaining detailed information about individual hotels and their available amenities....

Occidental Hotels and Resorts typically offer fitness centers or gyms at many of their locations. These facilities are designed to It is worth noting that the amenities can vary from one property to another, so it is advisable for guests to check the specific details for the hotel or resort they are interested in. This information can usually be found on the official Occidental Hotels and Resorts website, where current amenities, including fitness facilities, are listed for each location....

Occidental Hotels and Resorts typically maintain a smoke-free environment for the comfort of all their guests. Most properties implement...