O'Reilly Automotive, Inc. Customer FAQ

Top Answers & How-to Guides

What is O'Reilly Automotive, Inc.'s Phone Number?

The question we are asked most often is about how to talk to O'Reilly Automotive, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How often does O'Reilly update their inventory and product lines?

O'Reilly Automotive, Inc. maintains a dynamic inventory and regularly updates its product lines to meet the needs of its customers....
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Recent O'Reilly Automotive, Inc. Customer Questions

Do O'Reilly accept personal checks

O'Reilly Automotive, Inc. generally does not accept personal checks as a form of payment. They usually accept cash, major credit cards, and debit cards.
Asked May 12, 2025 12:58 AM

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Payment and Returns

What payment methods are accepted?

O'Reilly Automotive, Inc. accepts a variety of payment methods to accommodate its customers' needs. Typically, major credit and debit...

What is O'Reilly's return policy?

O'Reilly Automotive, Inc. has a return policy that aims to provide customers with a satisfactory shopping experience. Generally, O'Reilly Certain items may have different return restrictions, especially if they are electrical components or special orders. It is important for customers to review these specific guidelines, as some products may not be eligible for return or may incur a restocking fee. In addition to physical items, customers may also inquire about the return process for online orders or products purchased through O'Reilly's website, as those may have additional considerations. For the most accurate and detailed information regarding O'Reilly's return policy, including potential exceptions and specific requirements, it is advisable to check the current terms and conditions on their website. This way, customers can ensure they comply with any necessary return procedures and have a smooth return experience....

What is the O'Reilly 100% satisfaction guarantee?

The O'Reilly 100% satisfaction guarantee is a commitment made by O'Reilly Automotive, Inc. to ensure that customers are completely...

Store Information

Where can I find a list of O'Reilly store locations?

To find a list of O'Reilly Automotive store locations, you can visit the official O'Reilly Auto Parts website. On the website, there...

What are O'Reilly's store hours?

O'Reilly Automotive, Inc. typically operates their stores from early morning until late evening, although specific hours can vary by...

Online Services

Can I order parts online?

Yes, O'Reilly Automotive, Inc. offers the option to order parts online. Customers can visit the official website, where they will find...

Can I find installation guides or manuals online?

Yes, O'Reilly Automotive, Inc. offers a variety of resources online to assist customers with installation guides and manuals. Their In addition to installation guides, O'Reilly may provide access to other helpful information such as troubleshooting tips and preventive maintenance advice. This can be particularly beneficial for those who are looking to complete do-it-yourself projects or for those who want to gain a deeper understanding of vehicle repairs. For the most accurate and up-to-date information, it is advisable to visit the current O'Reilly Automotive website. It is a great place to explore all available resources and ensure that you have the correct information before starting any installation project....

Promotions and Rewards

Does O'Reilly offer any discounts or promotions?

O'Reilly Automotive, Inc. frequently offers a variety of discounts and promotions to help customers save on automotive parts and accessories. Customers can keep an eye on the current promotions by visiting the O'Reilly Auto Parts website, where they can find information about ongoing deals and special events. It is also a good idea to check local stores for exclusive in-store promotions that may not be advertised online. Furthermore, signing up for the O'Reilly newsletter may provide additional savings opportunities, as they sometimes send out special promotional codes directly to subscribers. To ensure you take advantage of any applicable discounts, it is advisable to stay informed about the latest offers available at your local O'Reilly Auto Parts store or on their official website....

What is the O'Reilly rewards program?

The O'Reilly rewards program, often referred to as the O'Reilly Rewards Program, is a customer loyalty initiative designed to offer Members of the O'Reilly Rewards Program also receive exclusive offers, early access to sales, and special promotions, which enhances the shopping experience even further. This program is a great way for customers to save money while obtaining the products they need for their vehicles. Additionally, O'Reilly Automotive, Inc. often provides members with personalized recommendations and notifications about products based on their previous purchases, which helps streamline the shopping process. To participate, individuals must sign up for the rewards program, which can typically be done online or in-store. Some locations may also have mobile apps that support the rewards program, enabling customers to keep track of their points and access special offers conveniently. To get up-to-date details about the program, including information about enrollment and the latest promotions, it is wise to check the current web page of O'Reilly Automotive....

Product Information

Does O'Reilly offer any warranty on their products?

O'Reilly Automotive, Inc. typically offers warranties on many of the products they sell. These warranties can vary based on the specific For customers wishing to understand the exact warranty details for a specific product they are purchasing, it is advisable to check the documentation provided with the merchandise or inquire at the store directly. O'Reilly also provides information on warranties on their website, which can be a useful resource for customers looking for warranty information specific to the part in question. Additionally, customers can find contact information on the website if they have further inquiries regarding warranties or specific products....

What types of automotive parts does O'Reilly sell?

O'Reilly Automotive, Inc. offers a wide variety of automotive parts and accessories, catering to the needs of both professional mechanics One of the primary categories of parts available at O'Reilly includes engine components, which encompasses items such as oil filters, air filters, timing belts, and gaskets. Additionally, they provide ignition parts, including spark plugs and ignition coils, crucial for engine performance. The store also features a selection of drivetrain parts, such as transmission filters, axle assemblies, and drive belts, which are vital for maintaining a vehicle's movement and functionality. Furthermore, O'Reilly stocks a comprehensive range of brake parts, including brake pads, rotors, and brake shoes, ensuring safety and optimal stopping power for vehicles. They also offer suspension and steering components, such as shocks, struts, and control arms, that contribute to vehicle stability and handling. In addition to these parts, O'Reilly provides access to a variety of automotive fluids, lighting products, batteries, and tools required for repairs and maintenance. Their assortment also includes performance parts and accessories, catering to customers looking to enhance their vehicle's capabilities. For specific inquiries or to browse their complete inventory, prospective customers might consider visiting O'Reilly's official web page, where they can find detailed product information, availability, and contact details for any additional questions....

How often does O'Reilly update their inventory and product lines?

O'Reilly Automotive, Inc. maintains a dynamic inventory and regularly updates its product lines to meet the needs of its customers....

Installation Services

Does O'Reilly offer installation services for automotive parts?

O'Reilly Automotive, Inc. primarily specializes in the sale of automotive parts and accessories, and it does not typically provide If a customer is looking for installation services, they may consider contacting local repair shops or mechanics who can offer those services for a fee. Some O'Reilly locations may also have partnerships with nearby repair facilities, but it is recommended to inquire directly at a specific location to see what resources are available in the community. For further information, including details about specific services offered or resources available at a particular O'Reilly location, it is a good idea to check the current web page of O'Reilly Automotive, Inc....

What type of resources does O'Reilly provide for DIY repairs?

O'Reilly Automotive, Inc. offers a variety of resources to assist customers in their do-it-yourself repair projects. The company provides In addition to online resources, O'Reilly's stores often carry a selection of vehicle repair and maintenance manuals from well-respected publishers. These manuals can be particularly useful for individuals who prefer printed materials or wish to have a tangible reference while working on their vehicles. Furthermore, O'Reilly Automotive hosts in-store training events and workshops designed to educate customers on various repair techniques. These events cover a variety of topics, including brake replacement, battery installation, and more. Such hands-on experiences help build confidence and skills for DIY enthusiasts. O'Reilly also provides expert advice through its knowledgeable staff, who are usually well-versed in various automotive issues. Customers can ask questions in-store, and team members can guide them through specific repair procedures. Additionally, the O'Reilly Auto Parts website includes articles and videos that focus on common repair tasks, allowing customers to gain insights into the processes at their own pace. For those interested in these resources, it is advisable to visit the current O'Reilly web page, where you can find specific information and perhaps even more resources tailored to your specific needs....

What safety precautions should I take when installing automotive parts?

When installing automotive parts, it is essential to prioritize safety to protect yourself and others. First, ensure that you have Before beginning the installation, it is advisable to carefully read and follow the manufacturer's instructions and guidelines pertaining to the specific parts you are working with. Proper vehicle support is crucial; if you need to lift the vehicle, use jack stands and never rely solely on a hydraulic jack for support. Additionally, make sure the vehicle is off and cooled down before starting work. This helps prevent burns and accidental starts. Keep your workspace clean and organized to avoid tripping hazards. Lastly, if you are unsure about any step in the process, seek additional resources or consult a knowledgeable individual. For more information on safety practices, consider exploring O'Reilly's website for guidance related to the specific parts you are installing....
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