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Novica.com Customer FAQ

Top Answers & How-to Guides

What is Novica.com's Phone Number?

The question we are asked most often is about how to talk to Novica.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are the items sold on Novica unique or can they be found elsewhere?

Novica is known for showcasing unique items crafted by artisans from around the world. Each piece is often one of a kind or produced...
Ask any question you have about Novica.com customer service, get an answer now.

Order Tracking and Management

How can I track my order?

Tracking an order on Novica.com is quite straightforward. Once your order has shipped, you will receive a confirmation email that typically Additionally, customers can log into their Novica account to view their order history and details, which often includes tracking information. Simply navigate to the account section, and select the relevant order to see the tracking updates. If you are unable to locate your tracking information or have any questions about your order, it might be helpful to check the current web page for further assistance or additional contact information....

Can I return or exchange a product?

Novica.com offers a return and exchange policy for most of its products, allowing customers to shop with confidence. Generally, customers To ensure a smooth process, individuals should check the specific details on the Novica website, which typically contains comprehensive information on the return procedure, including any applicable shipping fees. For the most accurate and up-to-date information, it is advisable to visit the current web page dedicated to their return policy and procedures. This way, customers can make informed decisions regarding their purchases....

What is the return policy?

Novica.com offers a customer-friendly return policy that typically allows for returns within a specific timeframe. Generally, items...

Can I cancel or modify my order?

Generally, Novica.com allows customers to cancel or modify their orders, but the ability to do so may depend on the status of the order For specific information regarding the cancellation and modification process, customers can refer to the policies outlined on the Novica.com website. Additionally, details may be available on the current order confirmation email or within the customer account section of the site. This ensures that customers have the most accurate and updated information regarding their order inquiries....

Shipping and Delivery

Do you offer free shipping?

Novica.com provides various shipping options, and while they may offer free shipping promotions from time to time, it is important...

What is the estimated shipping time for international orders?

The estimated shipping time for international orders placed through Novica.com generally varies depending on the destination country Novica works with artisans and suppliers located in various countries, which can also impact shipping times based on their specific locations. For the most accurate and updated information, it is advisable to check the current web page for shipping details specific to your order. This will provide additional insights on shipping options and estimated delivery times based on your location....

Payments and Discounts

What payment methods are accepted?

Novica.com offers a variety of payment methods to accommodate customer preferences. Typically, customers can use major credit cards...

Are there any discounts or promotions available?

Novica.com often offers various discounts and promotions to its customers, particularly during special occasions, holidays, or seasonal...

Product Information

Are the products on Novica.com handmade?

Yes, the products available on Novica.com are primarily handmade by artisans from various regions around the world. Novica partners...

Are the items sold on Novica unique or can they be found elsewhere?

Novica is known for showcasing unique items crafted by artisans from around the world. Each piece is often one of a kind or produced...

Community and Support

Do you offer gift wrapping services?

Novica.com does not provide gift wrapping services directly. However, the platform features a variety of unique and artisanal products It is always a good idea to check the details listed on the current product pages, as some artisans may offer special packaging or presentation options that enhance the gifting experience. Each purchase supports artisans and contributes to their livelihoods, which makes giving gifts from Novica not only a thoughtful choice but also a means of supporting global artisans. For specific inquiries regarding packaging, it may be helpful to look for contact information on the website....

How can I support artisans featured on Novica?

Supporting artisans featured on Novica can be a fulfilling experience, as it empowers talented craftspeople from various regions around Another way to support artisans is by sharing their stories and products on social media or within your community. By raising awareness of their craftsmanship and cultural heritage, you help create a broader interest in their work. Additionally, writing reviews on Novica.com can assist other customers in discovering unique pieces and encourage more people to support artisans. Finally, consider gifting or recommending Novica products to friends and family, as this expands the reach of the artisans' work while promoting fair trade practices....

Is there a community forum for sharing experiences or feedback?

Novica.com does not have a dedicated community forum for sharing experiences or feedback. However, customers are encouraged to engage...

Help me with my Novica.com customer service issue

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