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Nordstrom Customer FAQ

Top Answers & How-to Guides

What is Nordstrom's Phone Number?

The question we are asked most often is about how to talk to Nordstrom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Nordstrom's price adjustment policy?

Nordstrom's price adjustment policy is designed to provide customers with peace of mind when it comes to pricing after a purchase. To request a price adjustment, customers should ensure that they have their original proof of purchase, such as a receipt. It is important to note that the policy may also apply to certain promotions, including clearance events or special sales. However, there might be exclusions, such as items marked as final sale, and customers should check the exact terms and conditions that apply during any specific promotional period. For the most accurate and current information regarding the price adjustment policy, customers should refer to the official Nordstrom website. There, they will find detailed insights and guidelines that provide clarity on how to navigate this policy effectively....
Ask any question you have about Nordstrom customer service, get an answer now.

Recent Nordstrom Customer Questions

How do I track an order that I shipped

To track an order you've shipped with Nordstrom, you can use the tracking link provided in your shipping confirmation email. This link will direct you to the carrier's website, where you can see the current status and location of your package. If you don’t have the link, you can also log in to your Nordstrom account and check your order history for tracking information.
Asked May 28, 2025 11:58 AM

Help me with my Nordstrom customer service issue

Gift Card Questions

How Do I Send Someone a Nordstrom Gift Card?

For the hard-to-shop-for person on your gift list, a Nordstrom gift card is a great way to show them you care and allow them to pick...

How Do I Use My Nordstrom Gift Card for My Purchase?

After you add the items you want to your cart, click the Checkout button. To spend your Nordstrom gift card balance, select Use a Gift...

How Do I Check the Balance on My Nordstrom Gift Card?

It's easy to check on the balance of your Nordstrom gift card. You can visit the Nordstrom website to use the online balance checking...

How Do I Request a Refund to a Gift Card from Nordstrom?

If you bought something with a Nordstrom gift card and need to return it, it is very easy to get a refund applied to your gift card....

What Do I Do If My Nordstrom Gift Card Balance Won't Load?

If there's something wrong with Nordstrom's gift card balance checking tool and it won't load or display your gift card's balance,...

How Do I Buy a Gift Card from Nordstrom?

Customers can purchase traditional Nordstrom gift cards, e-gift cards and corporate gift cards. To buy a card, visit the website and...

Return and Exchange Policies

How Do I Return an Order from Nordstrom?

If you need to return something that you bought from Nordstrom, you can do so at any time. Nordstrom has no time limit, and you can...

How Do I Get a Refund from Nordstrom?

This article discusses how to make a return to Nordstrom and get a refund. It describes Nordstrom's return and refund policy. Instructions...

How Do I Return an Item from Nordstrom?

If you've recently gone on a shopping spree at Nordstrom and have made a purchase that you're having second thoughts about, you can...

How Do I Exchange an Item from Nordstrom?

If you've recently made a purchase from Nordstrom that isn't quite what you were looking for, you can ask the company for an exchange....

Does Nordstrom Pay for Shipping on Returns or Exchanges?

If you want to return an item to Nordstrom, you can do so by requesting a return online. You'll then receive a prepaid postage label,...

How Do I Track My Nordstrom Return?

If you've recently bought a product from Nordstrom that you wish to return, you can ask for an exchange or refund. Either take the...

How Do I Check the Status of My Nordstrom Refund?

If you've recently returned an item to Nordstrom and want to check on the status of your return, you can log into your online account...

How long does it take for Nordstrom to process a return?

Nordstrom typically processes returns quite swiftly. Generally, once a return is received at their facility, it can take up to two If a customer returns an item in-store, the processing is usually immediate, and refunds are often issued on the spot. For purchases made online, Nordstrom's website suggests monitoring the return status through the order history for updates. It is always advisable to keep track of the return shipment for any shipping delays that may arise. For specific information, customers may want to check the current web page for details regarding returns and refunds, as policies can change or vary by location....

Can I return an item bought from Nordstrom online to a physical store?

Yes, items purchased online from Nordstrom can be returned to a physical Nordstrom store. This policy makes it convenient for customers It is important to note that certain items may have specific return policies or conditions, such as items marked as final sale or those with specific hygiene considerations, so it is beneficial to check the return policy for the particular item before heading to the store. For the most accurate and up-to-date information regarding Nordstrom's return policy, including any potential changes, a visit to their current website may provide additional insights and details....

What is Nordstrom's return policy for final sale items?

Nordstrom has a well-defined return policy, particularly when it comes to final sale items. Generally, final sale items are products In addition, final sale items often include clearance merchandise, certain intimates, or special occasion products. It is always important to review the specific terms and details listed at the point of sale, as this information will clarify what items are considered final sale. For customers who are uncertain whether a specific item qualifies, it is advisable to refer to the current webpage where detailed information can often be found or to check the product listing directly. Understanding the return policy before making a purchase can help ensure satisfaction with the buying decision....

Can I return an item without the original packaging or tags?

When it comes to returning items to Nordstrom, the policy typically allows for returns without the original packaging or tags, especially Customers should be aware that while Nordstrom aims to make returns simple, the absence of original packaging or tags could potentially impact the return process or the item’s eligibility for full refunds. Nordstrom may also ask for proof of purchase, such as a receipt or order confirmation, to facilitate the return. It is recommended to review the specific return policy on the current Nordstrom website, as return guidelines can change from time to time. This will provide the most accurate and up-to-date information regarding your situation....

Sales and Promotions

How Do I Make an Order for the Nordstrom Cyber Monday Event?

The Nordstrom Cyber Monday event is the chance for most customers to enjoy amazing discounts and save money while shopping for the...

How Do I Return an Item to Nordstrom from Their Cyber Monday Sale?

The Nordstrom Cyber Monday event is great for holiday shopping. There are incredible discounts for most of their items. You can return...

How Do I Return an Item to Nordstrom from Their Black Friday Sale?

Service issues can occur unexpectedly, and some problems require immediate attention. The GetHuman team understands that, and that's...

How Do I Find Black Friday Deals for Nordstrom?

The best option for finding Nordstrom Black Friday deals is checking their website. The deals are classified based on brand, type,...

How Do I Make an Order for the Nordstrom Black Friday Event?

The Nordstrom Black Friday event is an annual sale that allows you to buy various items at discounted prices. During the sale, the...

How Do I Find Cyber Monday Deals for Nordstrom?

If you need help finding Cyber Monday deals for Nordstrom, your best options are to check their website or consult the support agents...

What is Nordstrom's price adjustment policy?

Nordstrom's price adjustment policy is designed to provide customers with peace of mind when it comes to pricing after a purchase. To request a price adjustment, customers should ensure that they have their original proof of purchase, such as a receipt. It is important to note that the policy may also apply to certain promotions, including clearance events or special sales. However, there might be exclusions, such as items marked as final sale, and customers should check the exact terms and conditions that apply during any specific promotional period. For the most accurate and current information regarding the price adjustment policy, customers should refer to the official Nordstrom website. There, they will find detailed insights and guidelines that provide clarity on how to navigate this policy effectively....
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