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Nationwide Building Society Customer FAQ

Top Answers & How-to Guides

What is Nationwide Building Society's Phone Number?

The question we are asked most often is about how to talk to Nationwide Building Society customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I access my Nationwide Building Society accounts on my mobile phone?

Yes, customers of Nationwide Building Society can access their accounts on mobile phones through the Nationwide mobile banking app. Users should ensure that they have downloaded the official app, which is available for both Android and iOS devices. It is important to keep the app updated to benefit from the latest features and security enhancements. Additionally, Nationwide places a strong emphasis on security, employing measures such as biometric login options and additional verification processes to protect users' information. For further details and to learn about any specific functionality, visiting the official Nationwide Building Society website can be helpful. It contains the most current information about mobile banking services and app features....

What is the difference between an ISA and a regular savings account?

An Individual Savings Account, commonly referred to as an ISA, and a regular savings account are both popular savings options, but ISAs are designed specifically to encourage saving and investment, offering tax-free growth on interest earned and capital gains. This means that any interest or returns generated within the ISA are not subject to income tax or capital gains tax, making them an attractive option for savers looking to maximize their returns. Additionally, there is a limit to the amount that can be contributed to an ISA each tax year, which is set by the government. For the current tax year, individuals should refer to the official guidelines to confirm the contribution limit. On the other hand, a regular savings account, while easy to open and manage, typically does not offer the same tax advantages. Interest earned on a traditional savings account is usually subject to income tax, although individuals may benefit from a personal savings allowance. Furthermore, there are generally no contribution limits with regular savings accounts, allowing for greater flexibility in saving amounts. Overall, the choice between an ISA and a regular savings account depends on the individual's financial goals and preferences, particularly concerning tax implications and saving flexibility. Individuals interested in exploring specific products offered by Nationwide Building Society may wish to consult the latest information available on their website....
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Recent Nationwide Building Society Customer Questions

How do I close down 2 accounts from my nationwide step by step

To close your Nationwide accounts, follow these steps: 1. Log in to your online banking or mobile app. 2. Navigate to the account you wish to close. 3. Look for the option to close the account, which is usually found in the account settings or help section. 4. Follow the instructions provided, ensuring that all direct debits and standing orders are cancelled and any remaining balance is withdrawn or transferred. 5. Confirm the closure as prompted. If you're closing accounts that have a card, ensure you cut it up after closure. Repeat these steps for the second account.
Asked Jul 30, 2025 8:51 AM

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Mortgages and Loans

What are the interest rates for Nationwide Building Society's mortgage loans?

Nationwide Building Society offers a variety of mortgage products, each with its own interest rate based on several factors including To find the most current interest rates for mortgage loans, individuals can visit Nationwide Building Society's official website. There, they can explore specific products, eligibility criteria, and any ongoing promotions that might apply. It is recommended to review rates directly on their site, as mortgage rates can change frequently based on market conditions and other factors. Additionally, browsing the website can provide borrowers with valuable resources such as mortgage calculators and guides to help with the decision-making process....
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What are the eligibility criteria for a personal loan with Nationwide Building Society?

Nationwide Building Society has specific eligibility criteria for personal loans to help ensure that applicants can manage repayments Credit history also plays a vital role in determining eligibility. Nationwide will assess an applicant’s credit score and financial history to gauge their creditworthiness. A good credit score, which indicates a responsible borrowing and repayment history, can improve the chances of loan approval. Conversely, individuals with adverse credit history may find it more challenging to secure a loan or may be offered a lower amount or higher interest rates. Furthermore, Nationwide prefers applicants who are already members of the society, as existing members may have access to better loan terms. It is also essential that the loan amount requested falls within the limits set by Nationwide, which varies depending on the individual’s financial circumstances and credit profile. For the most accurate and personalized information regarding eligibility, it is advisable to refer to each individual’s specific circumstances and financial situation. Looking on the current Nationwide website can provide further details and up-to-date information on their personal loan criteria....
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Are there any special benefits for first-time home buyers with Nationwide?

Nationwide Building Society offers a range of benefits and products specifically designed to assist first-time home buyers. One of In addition to attractive mortgage rates, Nationwide may also provide assistance in understanding the home-buying process, including guidance on potential costs associated with buying a home. This might include information about stamp duty, surveys, and other essential expenses that first-time buyers should be aware of. Moreover, Nationwide understands that saving for a deposit can be challenging, so they may offer saver accounts specifically geared towards first-time buyers. These accounts typically come with more favorable interest rates and might feature incentives, such as cash rewards, when targets for saving are met. Nationwide's commitment to supporting first-time home buyers extends to online resources as well, which can equip potential buyers with helpful tools and calculators to assist in planning their purchase. It is advisable for those interested in learning more about these benefits to visit the official Nationwide website for the most up-to-date information and specific offerings that may be available at this time....
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What application documents are needed to apply for a loan?

To apply for a loan with Nationwide Building Society, there are several important documents and pieces of information that potential Firstly, proof of identity is essential. This can often be provided through a passport or a driving licence. Additionally, applicants should furnish proof of address, which might include recent utility bills or bank statements that reflect the current address. Furthermore, Nationwide usually requires financial documents that include evidence of income. This may encompass recent payslips or P60 forms for employed individuals, while self-employed applicants may need to provide the last two years of tax returns or relevant financial statements. Lastly, a detailed account of outgoings, such as monthly expenses and existing debt obligations, is also typically required. Gathering these documents in advance can help expedite the loan application process. For the most accurate and detailed information tailored to specific loan types, individuals are encouraged to refer to Nationwide's official website....
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Accounts and Banking

Can I access my Nationwide Building Society accounts on my mobile phone?

Yes, customers of Nationwide Building Society can access their accounts on mobile phones through the Nationwide mobile banking app. Users should ensure that they have downloaded the official app, which is available for both Android and iOS devices. It is important to keep the app updated to benefit from the latest features and security enhancements. Additionally, Nationwide places a strong emphasis on security, employing measures such as biometric login options and additional verification processes to protect users' information. For further details and to learn about any specific functionality, visiting the official Nationwide Building Society website can be helpful. It contains the most current information about mobile banking services and app features....
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Can I open a joint account with Nationwide?

Yes, you can open a joint account with Nationwide Building Society. Joint accounts are designed for two or more individuals who wish...
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How can I manage my loan or savings account online?

Managing a loan or savings account online with Nationwide Building Society is designed to be straightforward and user-friendly. Members Once logged in, account holders can view their account balances, transaction history, and payment due dates for loans. They can make payments, set up direct debits, and transfer funds between accounts. For savings accounts, users can monitor interest rates, check how their savings are performing, and manage withdrawals or deposits. Furthermore, the online platform typically provides tools and resources to assist individuals in budgeting and planning their finances. To find specific information or support regarding account management online, it is advisable to explore the current web page of Nationwide Building Society, which contains contact details and additional online resources. Overall, the online banking services aim to provide a convenient way to manage accounts at any time....
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What is the process for withdrawing money from a Nationwide account?

Withdrawing money from a Nationwide account is a straightforward process that is designed to provide convenience and accessibility. Automated Teller Machines, or ATMs, are another popular option. Customers can use their Nationwide debit card to withdraw cash from any Nationwide ATM, as well as from many other ATMs across the country. It is important to note that there may be fees when using ATMs that are not affiliated with Nationwide. If customers prefer to withdraw funds using an online method, they may have the option to transfer money to an external bank account through the online banking service. Finally, it is advisable for customers to check the most recent information on the Nationwide website to understand specific withdrawal limits and any requirements that may apply....
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Savings and Investments

What is the difference between an ISA and a regular savings account?

An Individual Savings Account, commonly referred to as an ISA, and a regular savings account are both popular savings options, but ISAs are designed specifically to encourage saving and investment, offering tax-free growth on interest earned and capital gains. This means that any interest or returns generated within the ISA are not subject to income tax or capital gains tax, making them an attractive option for savers looking to maximize their returns. Additionally, there is a limit to the amount that can be contributed to an ISA each tax year, which is set by the government. For the current tax year, individuals should refer to the official guidelines to confirm the contribution limit. On the other hand, a regular savings account, while easy to open and manage, typically does not offer the same tax advantages. Interest earned on a traditional savings account is usually subject to income tax, although individuals may benefit from a personal savings allowance. Furthermore, there are generally no contribution limits with regular savings accounts, allowing for greater flexibility in saving amounts. Overall, the choice between an ISA and a regular savings account depends on the individual's financial goals and preferences, particularly concerning tax implications and saving flexibility. Individuals interested in exploring specific products offered by Nationwide Building Society may wish to consult the latest information available on their website....
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What are the different savings account options offered by Nationwide?

Nationwide offers a variety of savings account options to cater to different financial needs and goals. Their savings accounts generally Furthermore, Nationwide may offer help-to-buy accounts aimed at first-time home buyers, along with other specific savings products that require a minimum deposit or commitment period. Some accounts may also provide special benefits, such as bonus interest rates or promotional offers for loyal members. For the most accurate and up-to-date information regarding available savings accounts, interest rates, and specific features, it is advisable to refer to the current web page associated with Nationwide. This will provide comprehensive details and assist individuals in making informed decisions about their savings options....
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Withdrawals and Limits

What is the maximum withdrawal limit at Nationwide Building Society ATMs?

The maximum withdrawal limit at Nationwide Building Society ATMs typically varies depending on the account type and individual circumstances....
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What should I do if I forget my online banking password?

If a customer forgets their online banking password for Nationwide Building Society, there are steps they can take to regain access If the customer encounters any difficulties during this process, seeking assistance through the customer support section of the Nationwide website, which contains relevant contact information and help resources, may also be beneficial....
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Member Benefits and Fees

What are the benefits of becoming a Nationwide Building Society member?

Becoming a member of Nationwide Building Society comes with a range of benefits that can enhance your banking experience. One of the Additionally, Nationwide frequently offers competitive mortgage rates, savings accounts, and insurance options tailored to meet the diverse needs of its members. Members also have access to a variety of exclusive deals and offers that are not available to non-members. Joining Nationwide allows individuals to participate in decision-making processes through voting rights at the annual meetings, giving members a say in how the organization operates. Another notable benefit is the focus on customer service. Nationwide strives to provide high-quality support, evidenced by its commitment to transparency and ethical practices in banking. This dedication can foster a sense of trust and security among members, who can feel confident that their financial interests are prioritized. Moreover, members can benefit from app-based banking services, which facilitate easy management of accounts and provide convenient access to financial tools. This tech-savvy approach is designed to enhance the overall banking experience. Overall, becoming a member of Nationwide Building Society can lead to cost savings, enhanced services, and an active role in a democratic financial institution focused on its members' welfare. For the most current information on membership benefits, visiting the official Nationwide website is advisable....
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What are the fees associated with Nationwide Building Society accounts?

Fees associated with Nationwide Building Society accounts can vary depending on the type of account and the services utilized. For For savings accounts, Nationwide usually does not apply maintenance fees, which allows savers to maximize their interest earnings. However, it is worth noting that some specific savings accounts may have certain conditions, such as limits on withdrawals or minimum balance requirements, which can impact account holders. In addition to transaction-related fees, customers may incur charges for certain services, such as international payments or the use of foreign ATMs. It is important for customers to carefully review the terms and conditions associated with their accounts to understand any potential fees. For the most accurate and up-to-date information regarding fees related to specific accounts, it is advisable for individuals to visit the current web page of Nationwide Building Society. This will provide detailed information tailored to the specific account type and any recent changes that may have occurred....
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