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Name.com Customer FAQ

Top Answers & How-to Guides

What is Name.com's Phone Number?

The question we are asked most often is about how to talk to Name.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I forget my Name.com account password?

If someone forgets their Name.com account password, they can initiate a password reset process. First, they should navigate to the Once they receive the email, it is important to check the inbox, and if the email does not appear, it may be in the spam or junk folder. After clicking on the reset link, they can follow the instructions provided to create a new password. It is advisable to choose a password that is unique and secure. For further assistance or specific details, one can refer to the support section on the Name.com website, where additional resources and contact options are available....

Can I cancel my domain registration?

Yes, it is generally possible to cancel a domain registration with Name.com. However, it is important to understand the specific policies...
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Recent Name.com Customer Questions

How do I recover user name and password? Any form I fill out leads in a circle?

If you've forgotten your username or password, you can reset it. On the Name.com login page, click on the "Forgot Username" or "Forgot Password" link. You'll be asked to provide the email address associated with your account. An email containing your username or a link to reset your password will then be sent to that email address. Follow the instructions in the email to recover your username or reset your password. If you're experiencing issues with the forms, make sure your browser is updated and try clearing your cache and cookies before attempting again. If the issue persists, consider using a different browser.
Asked Mar 29, 2024 11:08 PM

Help me with my Name.com customer service issue

Domain Registration

How can I register a new domain through Name.com?

To register a new domain through Name.com, you can begin by visiting their website. Once there, you will find a search bar where you After choosing your preferred domain, you can proceed to add it to your cart. Name.com often provides additional services, such as domain privacy protection and web hosting options, during the checkout process. You can select these services according to your needs. Once you finalize your selections, you will need to create an account if you do not already have one. This account will allow you to manage your domain and any associated services easily. Following this, you can provide your payment information to complete the registration process. It is important to review your details before finalizing your purchase. After completing the registration, you will receive a confirmation email, and you will be the registered owner of your new domain. For further assistance, it is a good idea to check the support or help sections on the Name.com website....

How do I transfer my domain to Name.com?

Transferring a domain to Name.com is a straightforward process that involves several key steps to ensure a seamless transition. First, Once the domain is unlocked, the next step is to obtain an authorization code, also referred to as an EPP code, from the current registrar. This code ensures that the transfer is authorized and helps prevent unauthorized transfers. After securing the authorization code, the user should visit the Name.com website and initiate the transfer process by providing the domain name and the authorization code. On the Name.com interface, users will fill out any additional information required and pay any transfer fees that may apply. Following the submission, it is important to check the email associated with the domain for a confirmation request, which must be approved to finalize the transfer. The entire process can take anywhere from a few hours to several days, depending on the current registrar's response time. Therefore, it is wise to be patient during this period. For further assistance or specific inquiries, it may be helpful to check the Name.com website for additional resources or contact information....

Can I register a domain for a business or organization?

Yes, Name.com allows individuals and organizations to register domains for various purposes, including businesses and non-profit organizations....

How do I set up forwarding for my domain?

Setting up domain forwarding with Name.com is a relatively straightforward process. First, one must log into the Name.com account. After selecting the domain, look for an option labeled "Domain Forwarding" or "Forwarding Settings." In this section, one can enter the URL to which the domain should be forwarded. There are usually options to choose the type of forwarding, such as a permanent or temporary redirect. Selecting the appropriate option ensures that the forwarding works as intended. Following this, it is advisable to double-check the URL entered for forwarding accuracy. Once everything is confirmed, save the changes. It may take some time for the changes to propagate across the internet, so patience is key. For more specific instructions or details, it may be beneficial to consult the resources found on the Name.com website....

How do I renew my domain registration?

To renew a domain registration with Name.com, you typically start by logging into your account on their website. Once logged in, you Name.com generally offers an option to renew the domain either for a set number of years or until a certain expiration date you choose. Be sure to check that your payment information is up to date, as renewing a domain requires a successful transaction. After selecting the renewal period you prefer, follow the instructions provided to complete the payment process. It is also advisable to review the renewal settings, as Name.com often provides options for automatic renewal, which can help avoid any future lapses in registration. If you encounter any difficulties during the process, the Name.com website typically contains detailed help articles or guides in their support section that can assist you. For specific inquiries, it is always a good idea to refer to their official resources or contact their support team directly for assistance....

Can I cancel my domain registration?

Yes, it is generally possible to cancel a domain registration with Name.com. However, it is important to understand the specific policies...

Web Hosting Services

What services does Name.com provide?

Name.com offers a comprehensive range of services primarily focused on domain registration and management. Users can search for, register, In addition to domain services, Name.com also provides website hosting solutions, allowing users to host their websites on reliable servers with various features, including shared hosting and WordPress hosting. The company offers additional services such as email hosting, which allows users to create professional email addresses matching their domain names. Furthermore, Name.com includes website building tools for users who wish to create their sites easily without coding experience. They also provide SSL certificates to enhance website security. Users can explore more about these offerings directly on the Name.com website for details and to find additional features that may suit their specific needs....

What is the difference between shared and dedicated hosting?

The difference between shared and dedicated hosting lies primarily in how server resources are allocated and used. Shared hosting involves On the other hand, dedicated hosting provides a complete server for a single website or application. This means that all of the server's resources are available exclusively to that website. As a result, dedicated hosting offers enhanced performance, security, and control over the server environment. It is particularly well-suited for larger businesses or websites with high traffic, complex applications, or specific needs that require more resources and customization. While shared hosting is suitable for those looking to save on costs and who do not require extensive resources, dedicated hosting eliminates resource limitations and offers better performance and security. It can be more expensive but is often worth the investment for websites that demand high availability and reliability. For further detailed information, users may consider exploring the current web page or the resource section related to hosting options....

Is web hosting available through Name.com?

Yes, Name.com does offer web hosting services as part of their range of products. Their web hosting options are designed to cater to...

How can I set up email with my domain?

Setting up email with a domain typically involves a number of steps that can vary based on the services offered by Name.com. First, In the control panel, you will likely find an option for managing email. This is where you can select an email hosting plan if you do not already have one. Name.com offers various email hosting solutions that allow you to create custom email addresses associated with your domain, such as yourname@yourdomain.com. After selecting a hosting plan, you will need to set up mailboxes. This usually involves specifying the email addresses you wish to create and configuring any settings related to storage and forwarding, if desired. The next step generally involves setting up DNS records. This is crucial as it tells the mail servers how to route emails for your domain. Typically, Name.com provides guidance on configuring the appropriate MX records necessary for email delivery. Lastly, once everything is set up, you should verify that the email accounts are functioning by sending and receiving test messages. If there are any issues during this process, further assistance might be available on the Name.com support pages, which can offer additional information and troubleshooting tips....

What is the policy for domain disputes?

Domain disputes can arise when there are conflicts over the ownership or rights to a particular domain name. Name.com has established Under this policy, if a party believes that a domain name has been registered in bad faith or infringes upon their trademark rights, they can initiate a dispute resolution process. This usually involves submitting a complaint to an accredited dispute resolution service provider. The provider will then evaluate the case based on certain criteria, including whether the domain name is identical or confusingly similar to a trademark, whether the registrant has rights or legitimate interests in the domain, and whether the domain has been registered and is being used in bad faith. It is important for individuals and businesses to monitor their trademarks closely and take action promptly if they believe their rights are being infringed. While Name.com provides the platform for registering and managing domains, it is essential for users to familiarize themselves with these dispute policies and procedures to effectively protect their interests. For more specific information on Name.com’s policies, users may find details on the website....

Payment and Discounts

What payment methods are accepted at Name.com?

Name.com accepts a variety of payment methods to make the purchasing process convenient for its customers. Typically, users can choose For those interested in other methods, Name.com may have additional options available, such as wire transfers or checks, but these may be subject to specific terms and conditions. It is advisable to check directly on the Name.com website for the most current information about accepted payment methods, as offerings can change over time. This ensures that users have the most accurate and up-to-date details when making their purchases....

Are there any discounts for bulk domain purchases?

Name.com does offer discounts for bulk domain purchases, which can be a great way to save money if you are looking to register multiple...

Security and Support

Does Name.com provide customer support for technical issues?

Yes, Name.com does provide customer support for technical issues. The company recognizes the importance of assisting customers when...

What security features does Name.com offer?

Name.com provides a range of security features designed to protect users and their domains. One key feature is Domain Privacy Protection, Another important security feature is the ability to enable two-factor authentication (2FA) on accounts. This adds an additional layer of security by requiring a second form of verification, usually a code sent to a mobile device, when logging in. This means that even if someone has the account password, they would need the second factor to gain access. Name.com also allows for domain locking, which prevents unauthorized transfers of domain ownership. When domain locking is enabled, it ensures that no one can transfer the domain to another registrar without first unlocking it, which requires explicit action from the account owner. Additionally, the platform monitors domains for potential security threats and offers SSL certificates to help secure websites by encrypting data transmitted between visitors and the site. For those seeking more information on their security offerings or specific details, it is advisable to look for relevant information on the current web page....

What should I do if I forget my Name.com account password?

If someone forgets their Name.com account password, they can initiate a password reset process. First, they should navigate to the Once they receive the email, it is important to check the inbox, and if the email does not appear, it may be in the spam or junk folder. After clicking on the reset link, they can follow the instructions provided to create a new password. It is advisable to choose a password that is unique and secure. For further assistance or specific details, one can refer to the support section on the Name.com website, where additional resources and contact options are available....
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