Updated

NIPSCO Customer FAQ

Top Answers & How-to Guides

What is NIPSCO's Phone Number?

The question we are asked most often is about how to talk to NIPSCO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the process for reporting a power outage?

When reporting a power outage, customers of NIPSCO should follow a specific process to ensure that their issue is addressed promptly Once it has been confirmed that the outage is not confined to the home, NIPSCO encourages customers to report the incident. This can typically be done through the NIPSCO website, where customers will find a dedicated section for reporting outages. In addition to online reporting, customers may also have the option to report outages via a mobile app provided by NIPSCO, if one exists. When reporting the outage, customers should provide relevant details, such as the exact address and any specific information that could help NIPSCO locate the issue more quickly. For customers who prefer to speak directly with a representative, there is frequently a customer service line available for outage reporting. Customers should keep an eye on the NIPSCO website or social media channels for updates on the situation and estimated restoration times. It is important to remember that NIPSCO works diligently to restore power as quickly and safely as possible. For the most up-to-date information regarding the reporting process, it is advisable to refer to the current NIPSCO website....
Ask any question you have about NIPSCO customer service, get an answer now.

Recent NIPSCO Customer Questions

how do I have a generator disconnected from gas service?

To have a generator disconnected from gas service, you should reach out to a qualified technician or your natural gas provider. They will ensure that the disconnection is done safely and in accordance with local regulations. It's important to follow proper procedures to avoid any hazards associated with gas service disconnection.
Asked Nov 17, 2025 8:34 PM

Help me with my NIPSCO customer service issue

Bill Payment

How Do I Pay My NIPSCO Bill?

If you get gas or electricity through NIPSCO, there are several options you can use to pay your bill. You can pay online using your...

What are the accepted payment methods for NIPSCO bills?

NIPSCO offers a variety of payment methods to ensure that customers can conveniently manage their bills. Customers typically have several Additionally, NIPSCO accepts payments via bank drafts, which can be a convenient option for those who prefer to have their bills automatically deducted from their checking or savings accounts. Customers can also make payments by mail, using the address provided on their bills. For those who prefer in-person transactions, NIPSCO often has authorized payment agents, where payments can be made directly. Furthermore, walk-in payments at local NIPSCO offices may also be an option, depending on the location. It is important for customers to check the latest information and verify the accepted payment options by visiting the NIPSCO website. This ensures that they have the most up-to-date details regarding their payment methods and any changes that may have occurred....

Can I set up automatic bill payments with NIPSCO?

Yes, NIPSCO offers an option for automatic bill payments, which allows customers to have their monthly utility bills deducted directly...

What is the due date for NIPSCO bills?

The due date for NIPSCO bills generally falls within a few weeks after the billing date, typically around twenty-one days after the...

Are there any fees for online bill payment?

When it comes to online bill payments through NIPSCO, generally, there are no fees associated with paying your bill online via their...

Can I pay my NIPSCO bill in person?

Yes, customers have the option to pay their NIPSCO bill in person. NIPSCO provides various payment locations where customers can visit...

What happens if I miss the payment deadline?

If a customer misses the payment deadline for their NIPSCO bill, several consequences may occur. Typically, NIPSCO will apply a late NIPSCO usually provides a grace period during which a customer can pay their balance without experiencing service interruption. However, after this period, it is possible for NIPSCO to proceed with disconnection procedures to ensure that services remain stable for all customers. To prevent these situations, customers are encouraged to stay aware of their due dates and to consider setting up reminders or automatic payments where available. For more specific information regarding policies, fees, or assistance options, it is beneficial to refer to the official NIPSCO website, where the latest details and customer support resources can be found....

Is there a way to schedule bill payments in advance?

NIPSCO offers several options for customers looking to schedule bill payments in advance. Customers can utilize the online account Additionally, NIPSCO often has mobile applications or customer service tools that might provide similar scheduling functionalities. For instance, making use of these tools can help customers plan ahead and ensure timely payments, even if they are busy or traveling. Customers are encouraged to visit the NIPSCO website for the most accurate and updated details regarding their options for scheduling payments. This will also provide them with the necessary contact information for any further inquiries they may have about their billing needs....

Can I pay my NIPSCO bill over the phone?

Yes, customers of NIPSCO can pay their bills over the phone. NIPSCO typically offers a convenient automated payment system that allows Additionally, NIPSCO may also provide customer service assistance for those who prefer to speak with a representative during payment. This option can be helpful if there are any questions or concerns regarding the bill. For the most current information regarding payment options and procedures, customers are encouraged to visit the official NIPSCO website, where they can find the most accurate and up-to-date contact details for making payments....

Are there any discounts or incentives for using certain payment methods?

NIPSCO typically offers a variety of payment options for customers, including online payments, automatic bank draft, and payment by Additionally, there may be special programs or initiatives that are occasionally available for limited periods, which could provide benefits for specific customer segments. These initiatives might relate to energy efficiency programs or assistance for low-income households, rather than direct payment method incentives. For the most accurate and current information, it would be best to refer to the official NIPSCO website. The website may provide insight into any available discounts, possible promotions, or important updates about payment methods and related services....

How long does it take for a payment to be processed?

The time it takes for a payment to be processed by NIPSCO can vary depending on the method of payment used. Generally, electronic payments...

Energy Efficiency

Can I view my NIPSCO bill online?

Yes, customers can view their NIPSCO bills online. NIPSCO offers an online portal through which customers can access their account...

Does NIPSCO offer energy-saving tips to customers?

Yes, NIPSCO does offer energy-saving tips to its customers. The company is dedicated to promoting energy efficiency and helping customers NIPSCO often provides resources on its website that detail various energy-saving programs and incentives available for customers. These programs may include rebates for energy-efficient appliances, recommendations for home energy assessments, and more. Additionally, NIPSCO may offer seasonal advice aimed at helping customers adjust their energy usage based on changes in weather and demand. For the most accurate and up-to-date information, including specific energy-saving tips and available programs, it would be beneficial to visit the current NIPSCO website. There, customers can access a wealth of information designed to assist them in managing their energy consumption effectively....

Customer Service

What should I do if I have a question about my bill?

If you have a question about your bill from NIPSCO, it is helpful to first examine the bill closely for any details regarding specific...

What is the process for reporting a power outage?

When reporting a power outage, customers of NIPSCO should follow a specific process to ensure that their issue is addressed promptly Once it has been confirmed that the outage is not confined to the home, NIPSCO encourages customers to report the incident. This can typically be done through the NIPSCO website, where customers will find a dedicated section for reporting outages. In addition to online reporting, customers may also have the option to report outages via a mobile app provided by NIPSCO, if one exists. When reporting the outage, customers should provide relevant details, such as the exact address and any specific information that could help NIPSCO locate the issue more quickly. For customers who prefer to speak directly with a representative, there is frequently a customer service line available for outage reporting. Customers should keep an eye on the NIPSCO website or social media channels for updates on the situation and estimated restoration times. It is important to remember that NIPSCO works diligently to restore power as quickly and safely as possible. For the most up-to-date information regarding the reporting process, it is advisable to refer to the current NIPSCO website....
We look to the NIPSCO issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
NIPSCO issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated