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Motorhelmets.com Customer FAQ

Top Answers & How-to Guides

What is Motorhelmets.com's Phone Number?

The question we are asked most often is about how to talk to Motorhelmets.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any return restrictions for specific products?

Motorhelmets.com generally has a return policy that allows customers to return items under certain conditions, but there may be specific...
Ask any question you have about Motorhelmets.com customer service, get an answer now.

Returns and Exchanges

What is the return policy for Motorhelmets.com?

Motorhelmets.com has a return policy that emphasizes customer satisfaction while ensuring a streamlined process for returning items. In the case of defective or incorrect items, Motorhelmets.com usually facilitates an exchange or return at no additional cost to the customer. On the other hand, for returns initiated for reasons that are not related to defects or errors, customers may be responsible for return shipping costs. To ensure proper handling, it is advisable for customers to refer to the specific return instructions provided on the Motorhelmets.com website. This will provide the most accurate and up-to-date information regarding their return policy, including any details on restocking fees or specific product exclusions....

How long does it take to process a return?

The processing time for a return at Motorhelmets.com can vary based on several factors, including the method of return and the current...

Can I cancel my order after it has been placed?

Motorhelmets.com typically has a cancellation policy that may allow customers to cancel their orders depending on the timing and the...

Can I exchange my product for a different size or color?

Motorhelmets.com typically allows exchanges for different sizes or colors of products, but specific policies may vary depending on It is important to review the exchange policy outlined on the Motorhelmets.com website to understand the procedures, any potential restocking fees, and the time frame allowed for exchanges. Customers can find detailed information regarding returns and exchanges on the current web page. If there are any additional questions or specific concerns regarding your order, the customer service section of the website may provide further guidance....

Are there any return restrictions for specific products?

Motorhelmets.com generally has a return policy that allows customers to return items under certain conditions, but there may be specific...

Payment and Shipping

What payment methods are accepted on Motorhelmets.com?

Motorhelmets.com offers a variety of payment options to ensure a seamless shopping experience for customers. Typically, major credit...

Do you offer international shipping?

Motorhelmets.com does offer international shipping, allowing customers from various countries to purchase high-quality motorcycle helmets...

Can I track my order on the website?

Yes, customers of Motorhelmets.com can track their orders through the website. Typically, once an order has been shipped, you should...

Are there any restrictions on shipping certain products?

When it comes to shipping products from Motorhelmets.com, there may be certain restrictions based on various factors including the It is essential for customers to be aware that shipping policies can vary. For instance, international shipping may have different regulations compared to domestic shipments. Certain products may not be eligible for shipping to specific locations due to compliance with local laws or transport regulations. To get the most accurate and up-to-date information regarding shipping restrictions on specific products, it is advisable to check the relevant sections on the Motorhelmets.com website. They often provide detail on shipping policies, potential restrictions, and any associated factors that may influence product availability for shipping....

Product Information

What is the warranty on the products sold on Motorhelmets.com?

Motorhelmets.com offers a warranty on its products, but the specifics can vary depending on the manufacturer and the type of product...

What safety standards do your helmets meet?

Motorhelmets.com offers a wide variety of helmets that meet various safety standards essential for providing high levels of protection Customers can often find helmets that meet European standards such as ECE 22.05, which is recognized internationally for safety. Furthermore, some helmets feature additional certifications, including those that ensure they have passed tests for impact absorption and penetration resistance. It is always advisable to look for labels or documentation that indicate compliance with these standards when selecting a helmet. For specific product details and the safety standards each helmet meets, users may want to check the product descriptions available on the Motorhelmets.com website....

Do you offer a size guide for helmets?

Motorhelmets.com provides a size guide for helmets to assist customers in finding the perfect fit. This size guide typically includes Customers are encouraged to visit the Motorhelmets.com website where they can find the size guide linked to the helmet product pages. This guide will help you understand the different sizing options available and ensure you select the right helmet for your needs. Checking the current web page will provide the most accurate and up-to-date information regarding sizes and measurements....

How should I clean my motorcycle helmet?

To clean a motorcycle helmet effectively, it is essential to take the process seriously while being gentle to avoid damage. Begin by For the visor, use a dedicated visor cleaner or a mixture of soap and water. Wipe it gently to prevent scratches. It is crucial to avoid using paper towels, as they can cause scratching as well. For the interior padding, consult the manufacturer’s recommendations. In many cases, you can use a damp cloth to wipe it down, or you may be able to remove it for a more thorough cleaning. Finally, ensure that the helmet is completely dry before reassembling it. For more specific recommendations, including potential cleaning products, visiting the current Motorhelmets.com website may provide valuable resources and information on maintaining your helmet's longevity....

Store and Promotions

Do you offer any promotions or discounts?

Motorhelmets.com frequently runs promotions and discounts on a variety of motorcycle helmets and accessories. These offers can include...

Do you have a physical store location?

Motorhelmets.com primarily operates as an online retailer, focusing on providing a wide selection of motorcycle helmets and gear through...

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