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Modells's Customer FAQ

Top Answers & How-to Guides

What is Modells's's Phone Number?

The question we are asked most often is about how to talk to Modells's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I forget my account password?

If you forget your account password for Modell's, the first step is to navigate to the login page on their website. There, you should...

What should I do if I forget my account password?

If you forget your account password for Modell's, the first step is to navigate to the login page on their website. There, you should...
Ask any question you have about Modells's customer service, get an answer now.

Payment and Discounts

Is there a price-match guarantee at Modells's?

Modell's does have a price-match policy that aims to ensure their customers receive the best value for their purchases. Under this...

Returns and Loyalty Program

What types of products are sold in stores versus online?

Modell's carries a wide range of products both in their physical stores and on their online platform. In general, one can expect to In stores, customers will typically find a comprehensive selection of sports apparel, footwear, and athletic equipment. This includes products related to major sports like basketball, football, soccer, baseball, and fitness activities. The physical spaces often showcase local merchandise, such as gear associated with regional sports teams, which may not be featured online. This allows shoppers to experience the products in person and ensures that local fans can support their teams. Online, Modell's offers a similar assortment of categories but often expands its inventory to include a broader selection of sizes, colors, and styles. The online platform may feature exclusive items or promotions that are not available in stores. Moreover, the website allows for easier comparisons of products and access to customer reviews, enhancing the shopping experience. It is important to note that stock levels and the range of products may vary between stores and the online shop, especially for seasonal items or promotional products. Therefore, browsing the current web page may provide the most accurate information regarding product availability and any potential differences between the physical and online offerings....

How do I earn rewards in the Modells.com loyalty program?

Modell's Sporting Goods offers a loyalty program that allows customers to earn rewards through various activities related to their In addition to earning points from purchases, customers may also be able to earn rewards by participating in promotional events, referring friends, or engaging with the brand through social media. Points usually accumulate over time and can be redeemed for discounts or other benefits on future purchases. It is important to note that terms and conditions may apply, and customers interested in specifics regarding how to maximize their rewards or learn more about the program should refer to the loyalty program section on the Modell's website for the most accurate and up-to-date information....

Account Management

What should I do if I forget my account password?

If you forget your account password for Modell's, the first step is to navigate to the login page on their website. There, you should...

Help me with my Modells's customer service issue

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