Meituan Customer FAQ

Yes, Meituan services typically include delivery fees, which may vary based on several factors such as the distance from the restaurant...

Meituan offers a variety of payment methods to accommodate the diverse preferences of its users. Generally, users can choose from popular...

Meituan frequently offers a variety of promotions and discounts to enhance the customer experience and attract new users. These promotions...

Meituan offers a diverse range of services that cater to various needs, primarily focusing on food delivery, lifestyle, and local services. In addition to food delivery, Meituan also provides on-demand services for hotel bookings, travel accommodations, and ticket reservations for activities such as concerts, performances, and leisure events. This makes it a one-stop solution for many consumers looking to explore local entertainment and travel experiences. Moreover, Meituan facilitates various lifestyle services, including beauty treatments, fitness classes, and home cleaning services, enhancing users' daily lives. On the digital front, Meituan features a marketplace for merchants, enabling local businesses to reach a broader audience and streamline their operations. For those who wish to learn more about the full range of services offered, it is advisable to visit their official website, which provides detailed information and updates....

Meituan provides various options for scheduling deliveries in advance, making it a convenient choice for users who prefer planning To take advantage of this feature, customers should look for the scheduling option during the checkout process. Availability may vary based on the restaurant or service provider, so it is advisable to check the app for the individual details relating to scheduling options. Moreover, it is helpful for users to review the terms and conditions associated with advance scheduling, as they can provide important information on cancellation policies or any additional fees that may apply. For the most accurate and current information, users can always consult the official Meituan website or relevant sections of the Meituan app regarding advance scheduling and related features....

Meituan takes food safety very seriously and implements several measures to ensure that the food delivered through its platform meets Additionally, Meituan conducts regular inspections and audits of these partnering restaurants to monitor compliance with food safety protocols. The company emphasizes the importance of training for food handling staff, encouraging them to follow guidelines that minimize the risk of foodborne illnesses. Furthermore, Meituan utilizes a robust rating and review system that allows customers to share their experiences regarding food quality and safety, empowering consumers to make informed choices based on the feedback of others. Meituan also actively engages in tracking and tracing food products to quickly identify and address any potential safety issues that may arise. This includes maintaining thorough records of suppliers and ingredients used within the food preparation process. For more detailed information about specific food safety practices or protocols, it may be helpful to look at the Meituan website, where relevant resources are often available....

Placing an order through Meituan is a straightforward process that can be completed in just a few steps. First, users need to download Once logged in, users can browse through various categories such as food delivery, restaurant options, or other services Meituan offers. If the user is looking specifically for food delivery, they can enter their location to view nearby restaurants and their menus. After selecting a restaurant, users can add their desired items to the cart. After reviewing the order, users can proceed to checkout. They may need to provide delivery details, payment information, and any special instructions for the delivery. Finally, users can confirm their order. The app will then provide updates on the status of the order and estimated delivery time. For more detailed instructions or assistance, checking out the Meituan website may be beneficial....

Yes, customers can track their orders on Meituan. When placing an order through the Meituan App or website, users receive real-time...

To report an issue with an order placed through Meituan, users typically need to navigate to the specific section within the Meituan After selecting the appropriate category, users can often describe the issue in detail, which assists in the resolution process. Be sure to include any relevant order details, such as the order number and a clear explanation of the concern. For assistance, users may also refer to any help or support pages available within the app or website, which may offer additional guidance. It is advised to check the current web page for the most accurate contact information or any updates on reporting procedures....

Once an order is placed through Meituan, it can sometimes be challenging to modify or cancel it, as this largely depends on the merchant's Meituan offers a user-friendly app interface where you can check the status of your order and see if any cancellation or modification options are available. If you want to attempt a cancellation or change, it is recommended to navigate to your order history or details within the app. Additionally, the specific terms and conditions regarding order management may vary by the individual merchant, as they set their own policies within the Meituan platform. For the most accurate and up-to-date information, it is a good idea to visit the Meituan website or explore the app, as they provide detailed resources and contact information for further assistance regarding your order....

Meituan does offer various customer loyalty programs designed to enhance user experience and encourage engagement. These programs may It is also beneficial to check the Meituan app or website for any specific loyalty initiatives currently available, as these can change frequently based on evolving services and marketing strategies. Additionally, the app may provide information on how to participate and take full advantage of these loyalty programs. For more detailed and up-to-date information regarding Meituan's loyalty offerings, visiting their official platform would be a wise choice....

Leaving feedback about a service on Meituan can be accomplished through their app or website. Upon completing a transaction, users If a user does not see the prompt immediately, they can navigate to their order history within the app or website. Each order will usually have an option to leave feedback or rate the service. It is important to provide honest and constructive comments, as this not only helps improve the quality of services offered but also aids other users in making informed decisions. For specific instructions or additional details, it may be beneficial to explore the current web page of Meituan, where further guidance related to leaving feedback or addressing any issues can be found....

Becoming a vendor or partner with Meituan involves a series of steps typically focused on meeting the platform's requirements and aligning Once you have identified the appropriate service, it is essential to prepare the necessary documentation and demonstrate the value your business can bring to Meituan’s platform. This may include your business model, some background on your products or services, and your market presence. After gathering the relevant information, potential partners usually need to submit an application through Meituan’s official website. It might also be beneficial to closely review the terms and conditions of partnership outlined on their site to understand what is expected. For specific processes or additional details, it can be helpful to explore the current web page of Meituan, where contact information or application guidelines may be provided. This will give you direct insight into the partnership process and any requirements that need to be fulfilled....

Meituan offers delivery services in many cities across China, covering a wide range of urban and suburban areas. Major cities such In addition to large metropolitan areas, Meituan also extends its delivery services to smaller cities and towns, although the availability of specific restaurants and services may vary based on the local market. The exact areas serviced may change over time due to Meituan's ongoing expansion and operational adjustments. For the most accurate information on Meituan's delivery coverage in your specific location, it is advisable to visit the Meituan website or utilize the Meituan app, where users can enter their address to see available services....

Yes, there is a mobile app for Meituan. The Meituan App is designed to provide users with a wide range of services, including food...