Updated

Marriott Rewards Customer FAQ

Top Answers & How-to Guides

What is Marriott Rewards's Phone Number?

The question we are asked most often is about how to talk to Marriott Rewards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I check my Marriott Rewards points balance?

To check a Marriott Rewards points balance, a member can easily visit the official Marriott website or use the Marriott mobile app....

How do I update my account information for Marriott Rewards?

To update account information for Marriott Rewards, a member can typically log in to the official Marriott Bonvoy website or mobile...
Ask any question you have about Marriott Rewards customer service, get an answer now.

Recent Marriott Rewards Customer Questions

Can I get Marriott Bonvoy points for a hotel that was booked through a travel agent through a cruise line.

Marriott Bonvoy points can typically only be earned on eligible stays booked directly through Marriott channels or select travel partners. If a hotel stay is booked through a travel agent via a cruise line, it may not qualify for earning points. To confirm eligibility, please check the specific terms associated with your booking.
Asked Mar 26, 2025 3:31 PM

Help me with my Marriott Rewards customer service issue

Membership Benefits

What are the benefits of being a Marriott Rewards member?

Being a Marriott Rewards member, which may also be referred to as part of the Marriott Bonvoy program, offers a variety of benefits Members also enjoy exclusive access to member rates, which can provide significant savings on hotel bookings. Additionally, elite status can be achieved through stays and offers enhanced benefits, including late check-out, early check-in, room upgrades, and access to exclusive lounges. Furthermore, Marriott Rewards members often receive complimentary in-room Wi-Fi and can enjoy various promotions throughout the year, allowing them to earn bonus points for specific stays or activities. Members also benefit from the flexibility of point redemption, which includes the option to transfer points to airline loyalty programs. To explore more details about the benefits of Marriott Rewards membership, individuals can visit the official Marriott website, where they will find comprehensive information about the program and its features....

What is the Marriott Rewards Elite status and how can I achieve it?

Marriott Rewards Elite status refers to the tiered levels of membership within the Marriott Bonvoy loyalty program that rewards frequent To achieve Marriott Rewards Elite status, members must accumulate a certain number of nights stayed at Marriott properties, complete a specified number of qualifying stays, or earn said status through a combination of nights and stays within a calendar year. For instance, Silver Elite status is attainable after staying 10 nights, while Gold Elite requires 25 nights stayed. Platinum Elite can be achieved with 50 nights, Titanium Elite requires 75 nights, and Ambassador Elite necessitates 100 nights, plus a qualifying spend. In addition to the night requirements, members can also earn elite status through credit card benefits if they hold the appropriate Marriott Bonvoy credit cards. Most importantly, the Marriott Bonvoy program often runs promotions that may provide additional opportunities to earn or accelerate progress towards elite status. If you are interested in current qualifications and more specific details on how to obtain elite status, it would be best to visit marriott.com/rewards. This page provides the most accurate and updated information regarding Marriott Rewards and the benefits associated with each tier of elite status....

What benefits do Marriott Rewards members receive during check-in?

Marriott Rewards members enjoy a variety of benefits during check-in that enhance their overall experience. One key benefit is the Additionally, members may receive a welcome gift, which can vary depending on the hotel, but often includes refreshments or snacks. Some locations even offer complimentary breakfast options for members, which can be a delightful way to start the day. In certain cases, elite members may also have access to exclusive lounge areas or complimentary internet services. To learn about specific benefits available at a particular property, members are encouraged to consult the details on the Marriott website or contact the hotel directly, as offerings can vary by location and membership level....

Points Redemption

What can I redeem my Marriott Rewards points for?

Marriott Rewards points can be redeemed for a wide array of rewards, offering flexibility to meet various travel and leisure needs....

What are the blackout dates for redeeming Marriott Rewards points?

Marriott Rewards does not publish a specific list of blackout dates for redeeming points, as availability can vary widely based on Many hotels within the Marriott portfolio may not allow point redemptions on certain dates when occupancy is at a premium. As a result, it is advisable for members to check the specific hotel they are interested in for point redemption availability closer to their desired dates. Members can do this by visiting the Marriott website and entering their travel details to view available room options and points required for the stay. For the most accurate information regarding redeeming points on particular dates, it is helpful to refer to the current webpage or specific hotel listings, as they will provide the latest updates on availability and any potential restrictions....

Can I combine points from different accounts for a single redemption?

Marriott Rewards does not allow members to combine points from different accounts for a single redemption. Each member must utilize...

Points Transfer

Can I transfer my Marriott Rewards points to another member?

Yes, Marriott Rewards does allow members to transfer points to another member. However, there are certain guidelines and limitations...

Are there any fees associated with transferring my points?

When it comes to transferring Marriott Bonvoy points, there are no fees associated with the transfer itself. However, Marriott Bonvoy Additionally, when considering using points for hotel stays or other redemptions, members should be aware that taxes and fees may apply depending on the specific reservation details. For the most accurate and detailed information, members are encouraged to refer to the official Marriott Rewards web page where up-to-date policies and guidelines are provided....

Points Earning

Can I earn Marriott Rewards points for stays booked through third-party websites?

Marriott Rewards points are typically awarded for eligible stays booked directly through Marriott's own channels, such as the official However, in some cases, certain third-party reservations may be eligible to earn points if they are classified as eligible stays and if the booking is properly aligned with the terms and conditions set by Marriott. It is always recommended that members check the specifics of any booking to ensure eligibility for points. To find out more about how points can be earned and the eligibility of different booking channels, it would be advisable to look on the current Marriott Rewards website, where detailed information is available. This site will provide the most accurate and up-to-date guidelines regarding earning points for hotel stays....

Can I earn points for activities other than hotel stays?

Yes, members of the Marriott Rewards program can earn points for a variety of activities beyond just hotel stays. This flexibility Additionally, members can earn points through the Marriott Bonvoy credit cards, which often provide bonus points for various purchases made outside of the hotel stays. Some programs even allow members to earn points when shopping with selected retailers and through online portals. It is worth noting that opportunities to earn points may vary by location and partner, and some activities may provide different earning rates. To explore the specific options available for earning points beyond hotel stays, members are encouraged to visit the official website of the Marriott Rewards program. There, they can find comprehensive details about eligible activities, participating partners, and any promotions that might enhance their point earning potential....

Guarantee and Policies

What is the Marriott Rewards Best Rate Guarantee and how does it work?

The Marriott Rewards Best Rate Guarantee is a program designed to ensure that members find the lowest available rates for their hotel When a member submits a claim under the Best Rate Guarantee, they will need to provide specific details about the lower rate they found, including the competitor's website, the rate itself, and any relevant terms or conditions. It is important to note that the lower rate must be for the same hotel, the same room type, and the same dates as their intended reservation. If the claim is validated, Marriott Rewards will typically match the lower rate and may offer an additional discount or bonus points as part of the guarantee. This commitment is designed to reward loyalty and encourage direct bookings through Marriott's channels. Members should always review the full terms and conditions of this program on the current Marriott website, as these can provide additional insights into eligibility requirements and the claim process. By doing so, they can ensure they have the most accurate and up-to-date information available....

Account Management

How do I check my Marriott Rewards points balance?

To check a Marriott Rewards points balance, a member can easily visit the official Marriott website or use the Marriott mobile app....

How do I update my account information for Marriott Rewards?

To update account information for Marriott Rewards, a member can typically log in to the official Marriott Bonvoy website or mobile...
We look to the Marriott Rewards issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Marriott Rewards issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated